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Click here or scroll down to respond to this candidate Candidate's Name
Street Address EMAIL AVAILABLE PH: PHONE NUMBER AVAILABLE OBJECTIVEAn experienced telecommunications technician seeking employment with acompany which will benefit from my 25 years in the field, and 20 years offormal training and certifications in data and telecommunications.Proficient in various communication systems, integration, installation,programming, repair, and problem-solving. An ability to work well indiverse, multi-cultural environments and maintain strong relationships;with a sharp attention to detail, professional demeanor, and excellentmanagement skills, I look forward to being an asset to improving profitmargins and quality service levels. STRENGTHS AND ACCOMPLISHMENTS . Successfully spearheaded over 10 major new business openings with systems/technology installation projects as Lead or Second Lead, installs consisting of 100 phones or greater, supervising a crew of five (5) or greater. . Proficiently implemented over 20 timely and fault free major system/application upgrades. o Installs and upgrades for the following companies: The Mirage Hotel and Casino, Bellagio Las Vegas, Green Valley Ranch Resort and Spa, Treasure Island Hotel and Casino, The Signature at MGM Grand, University Medical Center, McCarran International Airport, Primm Valley Resort and Casino, Whiskey Pete's Hotel and Casino, Buffalo Bills Resort and Casino, 80% of Boyd Gaming Hotels and Casinos, two Boyd Gaming corporate offices, and TLC Care Center . Efficiently set up and manage communications for Las Vegas's major golf tournaments. . Experienced in project management with strong skills in organization, communication, and computer; as well, great written and oral skills. TECHNICAL SKILLSSoftwareOperating SystemsNetworkingPrograming-25 years MS Word, Excel, PowerPoint, Various Firewalls-MS Windows 7-8, XP and Vista / Linux (Red Hat), and UNIX-Over 10 yrs. - Avaya / Over 10yrs - Nortel (CS1000, CS1000M, CS1000E) / 5yrs - Mitel / 3yrs - Shoretel / 5yrs - Intrado (Viper) / 5yrs -Cisco Routers and Switches / Over 10yrs - VPN; 5yrs - Airbus / TCP and UDPprotocol-Over 15yrs - Contact Center Scripting / Over 15 yrs. - Nortel (Symposiumand Express) / Over 20yrs - Nortel Meridian / Over 15 yrs. - Call Routing /15 yrs. - Call Reports / Over 20yrs - T1 PRI / Over 10yrs - E1 / Over 20yrs- ISDN / Over 10yrs - VOIP / Over 20yrs - Voicemail PROFESSIONAL EXPERIENCEBusiness Systems installation, centurylink, las vegas, nevadaDecember 1997 - Current . Expert in hardware and software installation, maintenance, repair, upgrade, integration and design/programming of: o Telecommunications systems - Nortel/Avaya, Mitel, Shoretel, Intrado, and Airbus 911 Emergency Systems o Software voicemail systems - Nortel Call Pilot, Avaya Aura Messaging Systems, and HMS 400 o Peripheral call center systems - Nortel/Avaya Contact Center and Avaya Aura Call Center o ACD . Skilled in design/program, troubleshooting, repair and call routing of SIP, H323 trunks for VOIP traffic over data networks; as well as Digital trunks (T1, E1, and Analog) for traffic to PSTN . Ability to generate and maintain documentation/record keeping for installation plans, programs, and designs . Ability to install and program data switches and routers for VOIP traffic and data networks . Capable voice networks designer . Ability to install, program, and maintain VOIP, digital, and analog phones . Competent Project Lead on major installs and upgrades . 24/7 on-call service technician and remote system manage and troubleshoot, with a proven ability to analyze system faults with a high degree of diagnostic skills and solution . Skilled in developing and maintaining good relations with internal and external customers . Ability to work well with technology partners and vendors to maintain optimal system performance and retention relationshipsCommunIcations technician, imperial palace, las vegas, nevadaApril 1996 - December 1997 . Skilled in hardware and software repair, upgrade, and design/programming of: o Telecommunications systems - Nortel o ACD Implementation . Effectively maintained and programmed Telecommunications Systems and Digital/Analog phones . Ability to design/program, troubleshoot, repair and call routing of Digital trunks (T1) for traffic to PSTN . Able to generate and maintain documentation/record keeping for installation plans, programs, and designs . Responsible in collections of payphone revenue resulting in no loss or risk . Reliable 24/7 on-call service technician with a proven ability to analyze system faults with a high degree of diagnostic skills and solution . Skilled in developing and maintaining good relations with internal and external customers . Ability to work well with technology partners and vendors to maintain optimal system performance and retention relationshipscommunications systems technician, ford aerospace, las vegas, nevadaJune 1993 - April 1996 . Hardware and software repair, upgrade, and design/programming of: . Telecommunications systems - Nortel . ACD Implementation . Maintenance and Programing of Telecommunications Systems and Digital/Analog phones . Capable designer/programmer troubleshooter, and repair of Voice Circuits and Digital trunks (T1 and Microwave Transmission) for traffic to PSTN and military complex . Ability to generate and maintain documentation/record keeping for installation plans, programs, and designs . Reliable 24/7 on-call service technician with a proven ability to analyze system faults with a high degree of diagnostic skills and solution . Skilled in developing and maintaining good relations with internal and external customers . Ability to work well with technology partners and vendors to maintain optimal system performance and retention relationshipsCOMMUNICATIONS/COMPUTER SYSTEMS CONTROLLER & SATELLITE NETWORK CONTROLLER,UNITED STATES AIR FORCE October 1984 - June 1992 . Ability to troubleshoot, isolate and reroute voice, radio, microwave circuits over military networks . Capable in maintaining documentation/record keeping for installation plans, and designs . Skilled in designing and monitor satellite networks for transmission of military communications EDUCATION & CREDENTIALSindiana state university, indiana, august 1982 - may 1983GPA 3.2 Computer Scienceunited states air force college accreditation through central texas collegeGPA 4.0 Computer Science TRAININGS & CERTIFICATIONS * Avaya S8800; Avaya IP Office; Avaya Aura Messaging; * Avaya Aura Communications Manager; Avaya HMS 400 Voice Mail (All releases); * Avaya System and Session Manager Installation, Administration; Meridian Mail; * Avaya Blue (Nortel) CS 1000 All releases from 25.40 to 7.6 to include Installation, Maintenance and Administration, NARS and BARS dialing Plan, T1 programming; * Avaya Call Pilot all releases; Avaya Contact Center release 7.0; * Ethernet Routing Switches ( Avaya, Cisco, Nortel ); * Communications-Computer Systems Controller Network (United States Air Force ); * Satellite Networking Controller (United States Air Force); * ShoreTel VOIP; Postsecondary Electronics Training; * Mitel ICP3300 and 3000; Intrado 911 PSAP System; Airbus 911 PSAP System; * Nortel Contact Center 6.0 (Call Center Application installation, Design, and Maintenance); Nortel Contact Center Scripting 1 and 2; Telephony Manager; * Nortel Contact Center Express; Nortel Symposium Call Center Solution; |
