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                                Candidate's Name
Street Address  N. 89th Ave. #1907                                                  (602) 329-4467
Peoria AZ Street Address                                                   EMAIL AVAILABLE

                                  Account Sales Rep
            and Customer Service / Tactical Business Solutions Professional
                with Diversity Enforcement and Compliance Experience

                                        SUMMARY
Degree plus 20+ years of specialized experience in sales and account management in
corporate and government environments. Results-driven candidate with a thorough knowledge
of compliance policies, procedures, and accountability systems. Additional experience in
product start-up and development, exceeding sales projections, maintaining and growing
customers, operating within rules and regulation, and achieving employer goals.

                                        SKILL SET
Monitoring contracts  Conducting worker interviews  Auditing payroll reports  Mediating
disputes  Investigating complaints / discrepancies  Implementing policies
Creating plans, solutions, and recommendations to achieve goals  Generating reports
              Negotiating contracts  Performing client-need assessment guides.

                                 AREAS OF EXPERTISE
             Prevailing Wage Laws / Regulation  Labor Standards / Guidelines
        Contractual Obligations  Workforce Utilization Plans  Public Agency Policies
         Federal Procurement Regulations  Disadvantaged Business / DBE Goals
                ADA / Diversity Requirements  EEO / EOE and AA Policies

                        EDUCATION, LICENSURE & TRAINING
       B.A. in Communications / Business, Michigan State University, East Lansing MI.

             California Fire & Casualty License, State of California; #0G49623

Specialized Training: Completed dozens of project management and technical training
programs totaling many hundreds of hours. Source: Los Angeles Metropolitan Transit Authority
(MTA) and U.S. Department of Transportation. Courses include: Basics of Government
procurement, Total Quality Management, EEO (Title 6, 7 and 9), Front Line Supervision,
Organizational Development, Team Building / Leadership, Organizational Problem Solving,
Developing Interpersonal Skills, and DOT DBE Certification.

                        SUMMARY OF EMPLOYMENT
Account Sales / Labor Compliance Program      KEENAN & ASSOCIATES
                                                        Torrance CA.
11/04-2/09

Labor Compliance Officer                               PERCEPTIVE ENTERPRISES, INC.
                                                                        Palmdale CA
1/02-10/94

                                                            L.A. COUNTY MTA
1988-2002
Senior Small Business Diversity Rep (2000-02)                  Los Angeles CA
Small Business Diversity / Labor Compliance Rep (1990-2000)
Public Loss / Property Damage Specialist (1988-90)