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Click here or scroll down to respond to this candidate Candidate's Name
Phone: PHONE NUMBER AVAILABLE
Email: EMAIL AVAILABLE
OBJECTIVE: A position as a Claims Adjuster using strong organizational, analytical,
critical thinking, written and oral communication skills to effectively
implement across multiple processes and solutions.
EDUCATION: Tulane University
Bachelor Degrees in Psychology and Sociology
Collegiate Baseball All-American
SKILLS: Strong proactive leader working both independently and cooperatively in
diverse groups for all initiatives. Excellent interpersonal and listening skills,
strong logical reasoning and facilitation abilities, and attention to detail.
Creative and analytical thinker in a variety of applications. Experience with
Microsoft Office applications. Ability to communicate effectively at all levels
of an organization.
EXPERIENCE: Bankers Life and Casualty 3/15-Present
Licensed Insurance Agent
905 E. MLK, Jr. Dr.
Tarpon Springs, FL 34689
Identified individuals and families in need of education and guidance with
protecting their financial security and planning for their goals of a secure
retirement. Recommended insurance solutions based on their best interests
after discussing their needs and values. Certified in the insurance areas of
Life, Medicare, Long-term Care, Home Health Care, Critical Illness, and
Annuities.
CAE USA 6/14-12/14
Process Improvement Analyst
4908 Tampa West Blvd.
Tampa, FL 33634
Temporary position responsible for facilitating process changes throughout the organization
by gathering data and performing analysis on existing and proposed
processes. Worked closely with internal customers to develop and deploy
process improvement strategies. Collected information about current process
performance and effectiveness. Assisted in the planning and execution of
continuous improvement activities such as focus groups, Kaizens, and
DMAIC projects. Facilitated implementation of process improvement
initiatives throughout the organization. Reviewed, edited, and incorporated
documentation into process library. Worked with multiple databases
throughout the planning, development, and solution phases of improvement
process.
Metropolitan Life Insurance Company 1/04-12/12
Senior Claims Adjuster
30429 Crane Nest Blvd.
Tampa, FL 36429
Managed and evaluated caseload of complex insurance claims with limited
supervision. Conducted lengthy information-gathering interviews to obtain
medical, financial, occupational, and other claim-related details. Identified,
clarified, and reconciled any inconsistencies or discrepancies regarding
gathered information. Compiled file documentation and correspondence
requiring extensive policy and factual detail. Closely partnered with available
resources such as medical consultants, occupational specialists, financial
consultants, field representatives, business consultants, and legal
representatives to ensure proper adjudication of claims. Developed a strong
understanding of medical, financial, occupational, and contract terminology.
Exercised independent judgment, discretion, and critical analysis to reach
reasonable claims decisions in accordance with contract provisions. Verbally
communicated with policyholders and/or their legal representation and
provided them with detailed written claims determinations.
Chase Home Finance 7/03-12/03
Wholesale Closing Coordinator
4919 Memorial Hwy.
Tampa, FL 33634
Temporary position responsible for establishing and maintaining relationships
with brokers and title companies to ensure company growth with all types of
home loans. Contacted brokers to schedule closings, processed necessary
information and prepared files for closings, identified any missing or
inconsistent information prior to closings, verified income and employment
history, and verified appropriate insurance coverage. Coordinated with
account executives, brokers, underwriters, closers, and title agents to ensure
smooth closings.
DACCO 1/02-7/03
Counselor and Case Manager
7402 N. 56th St.
Tampa, FL 33610
Worked with adolescents involved either in the criminal justice system or
their schools diversion program, including individual and family counseling,
treatment planning, group therapy sessions, psychosocial assessments, case
management, and file maintenance. Worked closely with families and other
case managers to identify specific issues to develop plans to overcome those
issues. Coordinated with specific schools, other facilities and programs, court
specialists, and police advocates to ensure appropriate treatment and
rehabilitation.
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