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Shelter Manager Resume Nanticoke,
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Title Shelter Manager
Target Location CA-Nanticoke
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Phone Available with paid plan
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                                           Candidate's Name
                                                 9 Park Street
                                          Nanticoke, Ontario N0A 1L0
   H: PHONE NUMBER AVAILABLE      C: PHONE NUMBER AVAILABLE                                      EMAIL AVAILABLE


                                      QUALIFICATION HIGHLIGHTS
A dynamic, versatile mature, professional seeking full-time employment within a client focused organization in
order to provide resources and tools toward providing a better quality of life. I possess a solid background in:
               Shelter /Transitional Housing/Residential Management/ knowledge of RTA/
              Program Development /Staff/Volunteer Recruitment / Training / Management
            Employment / Life-skills Development /Placements for Mental Health Consumers
           Office Administration. Special Event Planning / Managed Early Childhood Centres.

    Demonstrated experience in human social service and customer service based environments
    Demonstrated ability to interview, assess the needs of individuals of all ages, providing creative
     solutions to barriers and personal challenges. Working knowledge of mental health and addictions.
    Demonstrated effective interpersonal and communication skills.
    Driven, self-directed, team leader, builder and player.
    Creative, innovative, resourceful - able to meet and exceed goals and objectives.

                               SELECTED CAREER ACCOMPLISHMENTS
    Managed staff and daily operations of shelter for men.
    Improved quality of life for homeless men by providing better living conditions, via development of
     tighter screening/security processes, coordinating refurbishment of 174 individual units, assessment of
     individual needs, via case management.
    Invited to return to former employers - recognized for superior management abilities
    Placed 68% mental health consumers into community volunteer /employment placements.
    Reduced business deficit from approximately $500,000.00 to $11,000.00 in 2.5 yrs.
    Implemented with success youth program expansion from 1 to 12 schools and under budget, while
     reporting to 2 organizations.
    Developed and fully implemented City of Hamilton Snow Angels program, from concept.
    Trouble Shooter - Revitalized daycare centres - by Government invitation,
    Improved quality of life for developmentally challenged adults by implementing appropriate
     programming to compliment individual developmental needs.

                                         RELEVANT SKILL AREAS
    Working knowledge of Hifis and HEESCIC standards.
    Work collaboratively with Shelters, City of Hamilton Ontario Works, ODSP, and Housing Help Centre to
     ensure homeless men receive appropriate support/funds for housing..
    Good working knowledge of the Ontario Works and ODSP Programs.
    Excellent working relationships with Community Partners, via effective communication.
    Well developed assessment skills for individuals seeking appropriate community resources: Providing
     solutions to those individuals seeking housing/addictions and mental health issues.
    Improved efficiencies in all programs I have worked through re-development of procedures and
     systems from operating under Inn Keepers Act to the R.T.A.
    Organized, reported and scheduled all logistical components of programs.

                                    MANAGEMENT/ADMINISTRATION
    Managed staff and daily operations, offering crisis support to shelter clients and staff.
    Managed all aspects of the YMCA Residence of 174 units.
    Developed and implemented City of Hamilton Snow Angels Program.
    Managed all aspects of a group home for developmentally challenged adults.
    Managed and supervised a complement of up to 30 staff.
    Managed all aspects of early childhood education centres focusing on profitability and delivery of
     quality client focused care.
    Recruited, screened, managed, volunteer base of 200 + volunteers/special events/donations.
                                                                                                        Page 2
Candidate's Name                                                                              PHONE NUMBER AVAILABLE

                                        EMPLOYMENT HISTORY



Dec 2014- August 2015                              Mission Services                     Hamilton
Shelter Manager

January 2007  Oct 2014                            YMCA                                 Hamilton, ON
Residence Manager
2006                                               Volunteer Hamilton                   Hamilton, ON
Program Manager                                    City of Hamilton.
                                                   Developed Snow Angels Program

Aug  Oct 2005 (contract)                          Choices                               Dundas, ON
Coordinator (Manager) Adult Group Home
1999  2005
Coordinator of Volunteers                          Good Shepherd Centres                 Hamilton, ON
2003  2005
Facilitator (Teen Esteem Program)                 Big Sisters and YWCA            Hamilton, ON

Director/Supervisor    (13 yrs)                    Various Daycare Centres        Peel Region

                                                EDUCATION
             O Level Education
1970-75                                                                           Essex England
1977-79       College Degree                                                      Essex, England

                                       CONTINUING EDUCATION
2015.        Personality Disorder. Trauma informed care
2015         Trans Inclusion
2015.        Understanding and Managing Aggressive behaviour
2014         Health and safety for supervisors
2013         First Aid for Mental Health. First Aid/CPR A.E.D Certificate (Automated External Defibulator)
             W HIMIS, -ill 168, AODA, Slips, Trips and Falls

2010         Participant in City of Hamilton Strategic Planning
             Homelessness Initiative

2008.9       Participant in Halton Region Strategic Planning
             Homelessness Initiative

2008         YMCA Entry Level Management Course

2007         N.V.C.I. (Non Violent Crisis Intervention)


                                       VOLUNTEER EXPERIENCE
2008         Public Relations/marketing committee member for PAVRO/CAVR National Conference -
             HAV Executive committee member (3yrs)
2003  2005 VON committee member Education/Volunteer services for Palliative Care
             Chaired Activities Committee for Big Sister Youth Services (1yr)
REFERENCES AVAILABLE UPON REQUEST

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