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9 Park Street
Nanticoke, Ontario N0A 1L0
H: PHONE NUMBER AVAILABLE C: PHONE NUMBER AVAILABLE EMAIL AVAILABLE
QUALIFICATION HIGHLIGHTS
A dynamic, versatile mature, professional seeking full-time employment within a client focused organization in
order to provide resources and tools toward providing a better quality of life. I possess a solid background in:
Shelter /Transitional Housing/Residential Management/ knowledge of RTA/
Program Development /Staff/Volunteer Recruitment / Training / Management
Employment / Life-skills Development /Placements for Mental Health Consumers
Office Administration. Special Event Planning / Managed Early Childhood Centres.
Demonstrated experience in human social service and customer service based environments
Demonstrated ability to interview, assess the needs of individuals of all ages, providing creative
solutions to barriers and personal challenges. Working knowledge of mental health and addictions.
Demonstrated effective interpersonal and communication skills.
Driven, self-directed, team leader, builder and player.
Creative, innovative, resourceful - able to meet and exceed goals and objectives.
SELECTED CAREER ACCOMPLISHMENTS
Managed staff and daily operations of shelter for men.
Improved quality of life for homeless men by providing better living conditions, via development of
tighter screening/security processes, coordinating refurbishment of 174 individual units, assessment of
individual needs, via case management.
Invited to return to former employers - recognized for superior management abilities
Placed 68% mental health consumers into community volunteer /employment placements.
Reduced business deficit from approximately $500,000.00 to $11,000.00 in 2.5 yrs.
Implemented with success youth program expansion from 1 to 12 schools and under budget, while
reporting to 2 organizations.
Developed and fully implemented City of Hamilton Snow Angels program, from concept.
Trouble Shooter - Revitalized daycare centres - by Government invitation,
Improved quality of life for developmentally challenged adults by implementing appropriate
programming to compliment individual developmental needs.
RELEVANT SKILL AREAS
Working knowledge of Hifis and HEESCIC standards.
Work collaboratively with Shelters, City of Hamilton Ontario Works, ODSP, and Housing Help Centre to
ensure homeless men receive appropriate support/funds for housing..
Good working knowledge of the Ontario Works and ODSP Programs.
Excellent working relationships with Community Partners, via effective communication.
Well developed assessment skills for individuals seeking appropriate community resources: Providing
solutions to those individuals seeking housing/addictions and mental health issues.
Improved efficiencies in all programs I have worked through re-development of procedures and
systems from operating under Inn Keepers Act to the R.T.A.
Organized, reported and scheduled all logistical components of programs.
MANAGEMENT/ADMINISTRATION
Managed staff and daily operations, offering crisis support to shelter clients and staff.
Managed all aspects of the YMCA Residence of 174 units.
Developed and implemented City of Hamilton Snow Angels Program.
Managed all aspects of a group home for developmentally challenged adults.
Managed and supervised a complement of up to 30 staff.
Managed all aspects of early childhood education centres focusing on profitability and delivery of
quality client focused care.
Recruited, screened, managed, volunteer base of 200 + volunteers/special events/donations.
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Candidate's Name PHONE NUMBER AVAILABLE
EMPLOYMENT HISTORY
Dec 2014- August 2015 Mission Services Hamilton
Shelter Manager
January 2007 Oct 2014 YMCA Hamilton, ON
Residence Manager
2006 Volunteer Hamilton Hamilton, ON
Program Manager City of Hamilton.
Developed Snow Angels Program
Aug Oct 2005 (contract) Choices Dundas, ON
Coordinator (Manager) Adult Group Home
1999 2005
Coordinator of Volunteers Good Shepherd Centres Hamilton, ON
2003 2005
Facilitator (Teen Esteem Program) Big Sisters and YWCA Hamilton, ON
Director/Supervisor (13 yrs) Various Daycare Centres Peel Region
EDUCATION
O Level Education
1970-75 Essex England
1977-79 College Degree Essex, England
CONTINUING EDUCATION
2015. Personality Disorder. Trauma informed care
2015 Trans Inclusion
2015. Understanding and Managing Aggressive behaviour
2014 Health and safety for supervisors
2013 First Aid for Mental Health. First Aid/CPR A.E.D Certificate (Automated External Defibulator)
W HIMIS, -ill 168, AODA, Slips, Trips and Falls
2010 Participant in City of Hamilton Strategic Planning
Homelessness Initiative
2008.9 Participant in Halton Region Strategic Planning
Homelessness Initiative
2008 YMCA Entry Level Management Course
2007 N.V.C.I. (Non Violent Crisis Intervention)
VOLUNTEER EXPERIENCE
2008 Public Relations/marketing committee member for PAVRO/CAVR National Conference -
HAV Executive committee member (3yrs)
2003 2005 VON committee member Education/Volunteer services for Palliative Care
Chaired Activities Committee for Big Sister Youth Services (1yr)
REFERENCES AVAILABLE UPON REQUEST
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