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Customer Service Rep Resume Grove city,
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Title Customer Service Rep
Target Location US-Grove City
Phone Available with paid plan
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Education:

Chardon High School                           9/1975   thru  6/1978

Lakeland Community College                    8/1978  thru   6/1980



Volunteer Experience:

Brice Christian Church Food Pantry            11/2009 thru 3/2012



Work Experience:

HEARTLAND BANK                                5/2014 to present

Position Held:  Customer Service Representative

Responsibilities:  Run cash and noncash transactions through the teller system
(Integrated Teller, and Premiere Navigator) for customers.  Balance vault as needed.  Fill
cash orders for customers as needed.  Answer telephone calls, assist customers with
questions .  Run batched work through scanner.  Take online banking courses via the
bank's internal system.  Crosssell additional bank products to customers.



EDUCATION SERVICE CENTER                             8/2001  to  8/2013

Position Held:  Teaching Assistant

Responsibilities: Work oneonone with special needs students in a Cross Categorical
classroom with inclusion in General Education in a K1 school.  I had to modify academic
classwork to the student's IEP goals, and any related services throughout the student's
day.  Also, track data, work in small groups,  adapt specific students to the Core
standards, assist with behavior plans, and assist nursing staff with any physical/medical
needs.
POLEN & BATTLES, CPA'S INC                                   8/1994   to  1/1998

Positions Held:  Data Entry and Payroll clerk, reception, Staff accountant.

Responsibilities: Originally hired for data entry and payroll for various clients.  Was
promoted to staff accountant.   As a staff accountant, I did spreadsheets, reconciliations,
financial statement preparations, and payroll tax preparations.  I also completed  Personal
Property Tax returns for all clients, and quarterly and yearend payroll tax and W2
preparations.  As Administrative Assistant, I was also responsible for a multi phone office,
ordering of all tax forms and office supplies.  Was responsible for organizing the tax
library, and office supply areas.



NEWBURY INDUSTRIES, INC.                                    11/1989  to  6/1993  (business sold
10/1993)

Position Held:  Accounts Receivable Supervisor

Responsibilities:  Developed a return goods policy, and a collections procedure for this
manufacturing company, as well as perform collections, supervise billing staff, act as
laison between CFO and sales staff.  Assisted with payroll through automated system.



GEAUGA SAVINGS BANK                                3/1984  to  11/1989

Positions Held:   Teller, Head Teller, Assistant to the Treasurer, Bank Card Manager.

Responsibilities:   While I was Head teller, I was responsible for all functions behind the
teller line including; supervise and train all tellers, ordering cash from the Federal Reserve
Bank, Maintenance on all accounts.   I went on to process paperwork for mortgage and
construction   loans.   I   was  also   responsible   for   the   escrow  management,   analysis,   and
collection.   I then moved to Assistant to the Treasurer, I maintained all bank accounts,
including the operating account, and did all bank reconciliations.  I did all general ledger
entries to maintain a balanced G/L, did all data entry needed, researched teller outages,
and any account maintanance issues,   and worked with auditors when needed.   While
Bank Card Manager, I started a bank card program.  I was responsible for all functions of
running the program from approving credit, collections, daily maintenance of accounts,
customer service, as well as daily and monthend general ledger maintenance.

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