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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Steeple Gate Lane Roswell, Georgia Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF QUALIFICATIONSExtensive experience in the insurance industry. Excellent management, analysis andcommunication skills. Proven experience in claims management, business planning,cost-benefit analysis, process improvement, budgeting, and systems implementation.Regarded as innovator and performance driver for commercial auto and general liabilityteams. Thorough knowledge of insurance policies and claim procedures. Reputation fortalent acquisition, developing and maintaining a claim staff in professional, technicaland administrative areas. Successful track record in efficiency gains and qualityimprovement.PROFESSIONAL EXPERIENCE:Berkley Southeast Insurance GroupCasualty Claims Director, 2014---2016 Notable Achievements include: * Realigned Casualty Team into Auto and General Liability units * Developed processes, metrics and implemented "Back in Business" claim strategy to provide superior claim service * Evaluated RFP, performed due diligence and implemented Auto Managed Appraisal repair program for first and third party auto claims resulting in reduced cycle time, reduced expenses and reduced indemnity through lower rental and storage costs along with increased adjuster efficiency * Coordinated and presented The Leadership Challenge for claim leadership team focusing on how to make extraordinary things happen in organizations * Revised procedures to collect Liability deductibles from insureds and developed management reports to identify missed opportunities * Improved subrogation and salvage recoveries through better investigations improved management reporting to identify opportunities, earlier involvement by recovery specialist , and reduced contingency feesGallagher Bassett ServicesClaims Manager/Liability, 2012---2014 Accomplishments include: * Successfully managed a commercial book of 60% auto and 40% general liability claims * Devised and implemented analytics model to reduce legal costs by 10% * Organized and conducted monthly training sessions to improve technical expertise and enhance career development * Handled a small caseload of 25-30 complex litigated high dollar excess and general liability claims * Led effort and implemented changes to policies, systems and products to improve procedures and operating standards for area of responsibilitiesACE Westchester Specialty GroupVice President/ Primary General Liability/ Excess Claims, 2008--2011 Essential Functions include: * Coordination and oversight of 60 hours of staff training and development * Selection and management of law firms including the management of allocated loss adjustment expenses (ALAE) resulting in 8% reduction in ALAE * Communicate claim development and claim trends to Underwriting, Actuarial, Financial and Reinsurance departments and Senior Executive Management * Directed internal audits of claim files and external audits of law firms, third party administrators, and managing general agents * Consistently maintained 100% compliance to claims best practices, and claims regulatory compliance within Sarbanes-Oxley compliant environment * Attended 12 settlement conferences and mediations with 90% resolved at reserve * Created executive financial dashboards for ACE Group Executive Claims Management on individual exposures, developing trends and trends within the industry and legal environment * Improved employee satisfaction by 15% while facilitating departmental recognition effortsCrawford & CompanyAssistant Vice-Present/ Director of Casualty Services, 2006--2008 Responsibilities include: conducting branch inspections/audits; overseeing the implementation of all vendor contracted delivery systems; maintained a high level of quality in auto/vehicle services functions; assisting with the updates/design of technical programs in branches to improve customer service; in coordination with Crawford University, designed and implemented custom workshops for client-based needs; coordination of SAS 70 Type II Audit with independent auditing firm, actively seek new sources of revenue for all projects, participate in sales presentations.American International Group Claim ServicesAssistant Vice-President/ Service Center Manager/ Claim Manager 1992--2006 Responsible for staffing; license compliance; project management; budget/expense control: strategic planning; customer service; supporting marketing initiatives; monitoring and evaluating the quality of Litigation Management including the cost and effectiveness of staff/panel counsel; on-going training to strengthen technical skills and representing the Company and/or Division in business and interdivisional contacts to insure favorable business relations and the acquisition and retention of profitable business. * Prepared and monitored a $20 million annual budget, regularly meeting budget with significant reductions in general operating expenses. Consistently reduced unit cost while maintaining averages significantly below national levels * Implemented an Imaging Initiative using a technology-driven methodology for claim intake and processing creating a virtually paperless claims environment. * Prepared forecast, staffing and budget analysis in RFP's resulting in the acquisition of several major accounts * Served on several national committees including projects to revise AIGCS pricing structure, to create specialization and increase productivity in Fast Track units, and outsourcing of network operationsExperience prior to 1992 will be provided upon requestEDUCATION:Alabama State University, Montgomery, AlabamaBachelor of Science/Business Administration |
