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Street Address Blendon Place Drive
Mobile:
PHONE NUMBER AVAILABLE Gahanna, Ohio Street Address email:
EMAIL AVAILABLE
Professional Summary
A dynamic, innovative, self-driven and highly qualified professional with 11+ years of Medical
Office/Terminology experience, who pays great attention to detail, quick to learn/adapt and has a
reputation for getting the job done right the first time with minimal guidance/supervision. Well-seasoned in all
aspects of medical office management, including billing/coding, along with: coordination with adjoining
hospitals/computer (EMR/Scheduling/pharmaceutical) systems. Team or independent based work/management
style, excellent interpersonal / communications skills and a belief that companies who invests in passionate
and talented people today will lead the way in business tomorrow.
PROFESSIONAL EXPERIENCE
United Health Group (Westerville, Ohio) Jan. 2016 present
Clinical Administrative Coordinator
Customer Service/ Members Matters Team
Verify all insurance information / benefits /welcome calls for members
Handle inbound / outbound calls to resolve issues for members
Assist members with provider searches
Handle follow-up calls for the nurse line
Central Ohio Neurological Surgeons, Inc. (Westerville, Ohio) Oct. 2010 Jan. 2016
Surgery Scheduler for Gregory W. Balturshot, MD
Schedule all surgical cases for physician
Work with hospital, patients, and other physicians /specialist to ensure surgical clearance ( Includes
pre-operative testing)
Prepare surgery orders for physician
Verify all insurance information / benefits for surgeries includes working with precertification team
and scheduling Peer Reviews for the physician
Access hospital portals for patient information / records
Assist with patient referrals and phone calls
Utilize Electronic Medical Records for scheduling appointments and/or documentation
Utilize Microsoft Office / Excel for creating letters and/or spreadsheets
Associates in Central Ohio Obstetrics and Gynecology (Westerville, Ohio) Aug. 2003 Aug. 2009
Surgery Scheduler / Insurance Coordinator / Front Desk Coordinator
Scheduled all surgeries, inductions /deliveries, testing, and referrals for physicians and nurse
practitioners
Accessed hospital portals for patient information / records
Verified all insurance benefits for surgeries , testing , and new obstetric patients
Determined new payment plans for obstetric patients based on insurance benefits and discussed
options for payment with the patients
Assisted patients and billing department with questions regarding account balances
Developed and implemented new forms for office to make the office more efficient and productive
Processed all patient record transfers
Worked with Office manager and front office staff to implement new methods for increased patient
flow
Radisson Airport Hotel / WHI Inc., (Columbus, Ohio) Mar. 1999 Aug. 2003
Administrative Assist. To General Manager / Sales Assist. / Night Audit and Guest Service
Representative
Supported management and sales staff with all administrative and guest relation issues
Responded to all guest complaints for the hotel and reached a satisfactory resolution for the
guest
Coordinated and attended all staff meeting
Worked with general managers, human resource, accounting, department managers, and
corporate office to ensure quality controls for the hotel
Managed all line accounts for administrative office and generated monthly reports
Assisted sales department with banquet events and sales orders
EDUCATION
Ashford University/ Forbes Business School
Bachelors of Arts Degree in Organizational Management Current / Online courses
Associate Degree
Applied Business with Medical Assistant (MA) 4.0 GPA
Bradford School, Columbus, Ohio
Certificate
Medical Office Assistant/Front Office 4.0 GPA
American School of Technology, Columbus, Ohio
EXCEPTIONAL PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
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