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Click here or scroll down to respond to this candidateProfessional SummaryInformation Technology Officer with over 8 years of experience asInformation System Programmer/AnalystProfile . Proactive problem-solving skills with independent judgment, able to apply timely solutions . Excellent at meeting deadlines and adapting to changes in responsibilities and work requirements . Interpersonal skills to contribute effectively to the growth of the organization and individuals . Strong organizational and computer hardware skills complemented with capacity to plan and execute tasks in a fast paced environment while ensuring high standards of workTechnical Certificate & Trainings Microsoft Business Intelligence (MCSE) Pursuing Certification of Competency in Business Analyst (CCBA)Pursuing Certified Risk and Information System Control (CRISC) 2011 Windows Server 2008 Network Infrastructure and Configuration (MCTS)2009 Installation, Configuring and Administration of Microsoft SQL Server 2000(MCP) 2008 Design and Implementing Database with Microsoft SQL Server 2000 (MCP)2008 Installation, Configuration and Administration of Microsoft Windows XP(MCP) 2008 Visual Basic 6.0 & SQL Programming2002Technical Skills . Operating Systems - Windows XP/7/8 & Windows server 2003-2012. . IT Service Operation - Good knowledge of ITIL service operation: Incident, request, problem & change management . Applications - Microsoft Office Suite, DHCP, DNS, Active Directory, Exchange server 2010, Share Point, Symantec backup and knowledge of disaster recovery theory, Symantec End Point Protection, JIRA - for project management and quality assurance. . Programming & Database - Visual Basic 6, Visual basic.Net, ASP.Net, WPF, XML, XSL, web services, MS Access, Sybase and SQL Server 2000 -2012 . Database Reporting Tools: Info maker (Sybase), Active reports, Business Object and Crystal report. . Hardware - Assemble and maintain PC systems (replacing/upgrading hardware).Work ExperienceApplication Support Analyst June 2014 - Till DateCustom Software Solution Inc. Manitoba, CanadaCustom Software Solution Inc. is a leader in the development and deliveryof information technology and business process automation system forinsurance brokers and companies across Canada. Presently, CSSI provides end-to- end information technology solutions to over 400 brokerage officesacross Canada. . Provided end user & application support to internal & external customers . IT operations support . Software and hardware Installation support . Application/Operating & Networking system support . Implementation of application Software & SQL . Software testing and diagnose of user problem . SQL installation & support . Report software problem on JIRA (Bug and project tracking for software development) . Communicate with technical and non-technical resources (software developer and user) . Carried out manual and automated testing . Ensured quality assurance through developed and implemented policies and procedures throughout the software development life cycle. . Recreate error and determine defect severity . Configure email application to interface with email server or provider . Define criticality - Blocker, Critical, Major, Minor or Trivial.General IT Audit & Inspection - Team Member August 2011 -February 2014Unity Bank (General Audit & Inspection Department) Lagos, NigeriaUnity bank is one of the leading commercial bank in Nigeria with over 5,000staff and 262 branches, it has capital base of over 25 billion. . Administered forensic and risk based audit of system process, operations, transactions, networks and security . Enforced compliance of the organization policies . Reviewed user and application security to ensure adequacy of controls and security over the Company's business processes and information. . Provided support to fraud investigations and field audits as required. . Analyzed systems security such as physical and technical security risks to data, software and hardware. . Developed policies, procedures and contingency plans to minimize the effects of security breaches. . Ensured quality assurance through developed and implemented policies and procedures throughout the software development life cycle. . Conducted IT audit on quality assurance, software products and information systems. . Implemented proposed changes to business rule configuration to determine effect on overall business processes, and coordinates recording of modifications for management control.
. Ensured that Active Directory and application software supports the business requirements. . Conducted independent third-party reviews to assess quality assurance practices, software products and information systems . Developed, scheduled and planned all Active Directory practice. . Provided recommendation for additional growth and expansion of the active directory infrastructure along with technical specification and requirement. . Performed routine paper and system audit of Head Office departments and branches . Identified and report on compliance risks to initiate corrective and meet regulatory requirements . Analyzed and identified risk through evaluation and review of documentation and information . Provided risk and computer based business process audit and testing . Collected information (reports & system data) to evaluate risk and ensure regulatory, contractual requirement and organization policies are not violated.Regional Head, IT Infrastructure Management August 2008 - July2011Unity Bank (Information Technology Department) Ibadan,NigeriaUnity bank is one of the leading commercial bank in Nigeria with over 5,000staff and 262 branches, the capital base of the bank is over 25 billion. . Supported 12 Branches with over 180 computer systems and supervised 15 staff . Provided end-user and application support . Planned, Supervised and conducted IT service management in the Region (IT support service and IT delivery service) . Carried out evaluation and installation of computer hardware, incident tracking system, networking and operating system software (Windows Server 2000, 2003, 2008 & Windows XP & Windows 7) . Active directory deployment|configuration|administration sites|group policy creation|global incident-changes-upgrade management|disaster recovery exercise|service Improvement. . Installed, configured, upgrade and Administered any Windows Operating System (Server 2003 & 2008, Exchange server 2010, Share Point, Windows XP, Windows 7 & Windows 8) and hardware. . Administered, supported and implemented LAN & WAN Network, Windows XP, NT, 2000, Cable Modems, DSL and TCP/IP protocol in the Region. . Performed routine Maintenance Support Services on Windows XP & 7, Windows Server 2003 & 2008 and network equipment's . Assisted branches in training staff on renovated or modified computer/software application systems. . Analyzed and document issues raised by users through the ticketing system, ensuring they were addressed in a timely and effective manner. . Developed process and procedures for smooth operation of help desk . Render technical support to customer enquiries and escalated incident beyond the capacity of the Regional office to Head office department.Information System Programmer/Analyst January 2005 - July 2008Consultant Ibadan, NigeriaFirst Index Microfinance BankFirst Index is one of the microfinance banks in Nigeria licensed by thefederal government to assist small scale business. The bank has 50staff and2 branches. . Obtained and documented business requirement . Developed software to automate all the manual operation process to achieve 60% increase in profitability. . Carried out testing and implementation support for the organization. (Active Directory & In house software) . Conducted business and technical studies, designed, developed and implemented information system business solution . Ensured that Active Directory and application software supports the business requirements. . Provided consulting expertise to all staff on security matters . Conferred with project teams and operational groups to obtain additional information or to interpret policies and procedures for reporting changes in business rule configuration. . Proposed solutions to enhance current processes and coordinate new program implementations & business changes. . Responsible for tracking all problems and changes in product documents and reports changes and current configuration. . Designed and implement release of configuration changes specified by management and other functional groups. . Led project teams and operational groups to obtain additional information or to interpret policies and procedures for reporting changes in business rule configuration . Conducted business and technical review, designed, developed and implemented information system business solution . Designed and developed banking software using Visual basic 6 language and the Microsoft SQL 2008 database specially tailored for the banking operations . Periodically conducted system audit and provided report on information system policy, management and security based on the outcome of the audit exercise. . Administered industry best practice for data backup (offsite & onsite) . Developed data, process and network model to optimize and evaluate the performance and reliability of existing or new system . Installed, configured, upgrade and Administered in-house software and any Windows Operating System (Server 2003/2008 & Workstation Windows XP /7).IT Application & User Support Technician January 2004 -December 2004First Interstate Bank (Information Technology Department) Lagos,NigeriaFirst Interstate was a newly converted merchant bank to commercial bank inNigeria with over 1,500 staff and 8 branches before she consolidated andmerged with other bank to form a mega bank (Unity bank) . Provided end-user and application support . Installed, Repaired, Troubleshoot and Maintained Computer software, hardware and network faults e.g. Windows XP/7, Windows server 2003/2008, SQL Server 2000/2005/2008, Share Point and Exchange server 2010 . Effectively supported all LAN & WAN Network problems. . Active directory deployment |configuration |administration sites|group policy creation|global incident-changes-upgrade management|disaster recovery exercise|service Improvement. . Rendered IT support and delivery services to branches and head office. . Processed data and ensured security and backup of vital organization files. . Monitored all head office Servers (Reconciliation server (Windows server 2003), Internet server, Antivirus Server (McAfee), Symantec End Point Protection, Main server (Windows server 2000/2003), Exchange server 2010, Backup Server and Intranet server) to ensure smooth take off of day to day operation of head office. . Provided technical support in processing end-of-day, start-of-day and end-of-month and designed procedure manuals for the Bank. . Collected information (reports) and carried out data validation of relevant day-to- day and end-of-month transaction to assist management in their decision. . Performed reconciliation processes and procedures for all branches. . Maintained error and risk log for all related problems with the Bank Application and Servers. . Planned, supervised and conducted necessary backup (on site & off site) and file maintenance of the bank transactions.Software Programmer & System Analyst November 2000 -December 2003Cooperative Bank (Information Technology Department) Ibadan,NigeriaCooperative bank was a leading commercial bank in Nigeria with over 4,000staff and 85 branches, the bank merged with other bank to form Skye Bank in2006. . Developed and design process, database(SQL Server 2000) and programming codes (Visual Basic 6) to support business . Provided end-user and application support . Planned, supervised and conducted IT service management in the Bank (computer support service and delivery service) in line with the regulatory, contractual requirement and organization policies . Installed, Configured, Upgrade and administered software (Windows NT server and workstation) and hardware. . Troubleshoot transaction errors from the application software. . Supervised and conducted system audit for branches and head office to determine the efficiency and future budget of resources. . Documented process and procedure of utilizing the computerized system; trained staff based on set procedure policies and standards. . Maintained risk and error log register for all operation servers for periodic evaluation.Senior Computer Instructor April 2000 -October 2000IMS Computer Training School Lagos, NigeriaIMS is a computer training centre with 20 staff and 2 branches . Trained students on computer awareness, operating systems (Ms-Dos and Windows environment), Microsoft Office packages, Internet &E-mail services and Programming Language. . Administered follow-up and supervision of all computer operators. . Carried out installations & Configuration of Hardware and Software.IT Application & System Analyst January 1999 -February 2000Federal Training Centre Calabar,NigeriaThis is a federal government established in various states for the purposeof training civil servants. . Trained students and staff on Computer Awareness, Operating Systems (Ms-Dos and Windows environment), Application Software and Microsoft Office packages etc. . Performed installations & Configuration of Hardware and Software (Windows server NT) . Supervised computer operators (20).Education BackgroundInformation System Programmer & Analyst April2014- Dec 2016Red River CollegeWinnipeg, CanadaSoftware Development Apr 2014 -Aug 2015Red River CollegeWinnipeg, CanadaMaster's Degree in Business Administration 2005-2006Federal University of Technology Akure,NigeriaComputer Science - Upper Credit (equivalent to Bachelor's Degree - Honours)1993 -1998 Polytechnic Ibadan Ibadan, NigeriaMembershipsInternational Institute of Business Analyst (113348)2014 - PresentInformation System Audit and Control Association (ISACA)2011 - Present[pic] |
