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Click here or scroll down to respond to this candidate Candidate's Name
Street Address N, Crysler Ave
Independence Mo Street Address
Cell PHONE NUMBER AVAILABLE
Qualifications
Over 10 years of Customer Service experience
Call center and telecommunications experience
Ability to demonstrate confidence, persistence, and enthusiasm in interactions with customers
Ability to remain patient and professional during all customer transactions
Detail-oriented with excellent oral and written communication skills
Excellent data entry skills
Proficiency with Microsoft Office
Licensed Pharmacy Technician
Licensed Insurance Agent In health and Life
Experience
American Income Life Kansas City , MO March 2016 Current
All Aspect of new agent procedures selling life insurance policies
generating leads , making calls , setting appoints , up selling on child safe kits , union lead
Contract for Veterans Administration Independence, MO July 2014-July 2015
Foster care for Disabled Vets of America 1099
Transportation to and from Doctors appointments
Administer medication care for and house vet in a safe environment
Prepare all meals and all to do with basic life needs
Contract USA Corp. Independence, MO April 2014 July 2014
Customer Service Representative 1099
Took inbound call from customers with credit monitoring and Rent-to-own, retaining customers that want to
cancel
Work from home setting
CAREMARK Lee Summit, MO OCT. 2013 JULY 2014
Customer Service Representative
Took inbound calls from customers
Updated medical insurance information for Federal Employees, refilled prescription orders, and did
insurance verification
Reason for Leaving: Schedule was until Midnight and later
CITI BANK Kansas City, MO March 2009 May 2013
Customer Service/Account Manger
Collection Rep handled high volume calls setting up payment arrangements over ride capabilities lowering
interest rates, postdating payments
Promoted to Account Manager High Value customers Sales maintaining accounts, taking payments, up selling
products, Balance transfers, Override capabilities waving late fees, lowering Apr.
Sending out overnight cards, activating cards while creating and maintain highest level of customer service.
FARMERS INSURANCE Olathe, KS May 2007 July 2008
Customer Advocate,
Handled high volume calls from customers and insurance agents all over the region.
Authorized Underwriter to verify, quote, recreate and write policies.
Improved clerical skills by moving money, canceling and reissuing checks, filing, canceling and short
rating insurance policies.
THE MEDICINE SHOPPE, Richmond, MO August 2006 December 2006
Pharmacy Technician
My main duties included data entry, insurance verification, and prescription renewal.
Under the supervision of a pharmacist; I labeled, filled, and verified the strength and dosage of
prescribed medication.
Lincare Pharmacy, Kansas City, MO November 2005 August 2006
Pharmacy Technician
My main responsibility was to file nebulizer prescriptions for customers.
Communicating with call centers all over the USA, I verified the strength and dosages for
every prescription filled.
For every month employed, I earned Top 10 Shipper award.
AETNA PHARMACY, Kansas City, MO May 2004 December 2005
Pharmacy Technician
At Aetna, my responsibilities included receiving incoming calls from physicians, translating hard copy
prescriptions, and verifying the strength and dosage of all prescribed medication.
ADT/TYCO SECURITY SERVICES, Kansas City, MO August 1997 December 2003
Customer Service Specialist 08/97 12/03
While employed at ADT Security Services, I held a variety of positions.
Outbound Call Operator
Notified proper authorities of alarms of high and low priorities.
Kept concise and accurate records of all events.
Assistant Team Manager
Assisted and trained team members in proper signal procedure.
Evaluated employees on demonstrated procedural skills.
Field Service Coordinator
Coordinated the logistics of 45 field service technicians.
Acted as a liaison for the end customer and the technician
Education
AVTS - Clerical
JOHN ADAMS HIGH SCHOOL HIGH SCHOOL DIPLOMA
MO BOARD OF PHARMACY /PHARMACY TECHNICIAN PHONE NUMBER AVAILABLE 2008
Test Teachers on line School Insurance course 2016/ Licensed Producer,Agent
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