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Title Customer Service Representative
Target Location CA-Vancouver
Email Available with paid plan
Phone Available with paid plan
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                        Candidate's Name
#Street Address  E 50th Avenue                              Contact #: PHONE NUMBER AVAILABLE
Vancouver, BC V5X 1B6   EMAIL AVAILABLE
QUALIFICATION HIGHLIGHTS

   Expert understanding of principles, standards and responsibilities of pharmacy professionals
    in Canada.

   Practical experience in various techniques such as HPLC, Cold centrifugation,
    spectrophotometry, DNA extraction procedures, filtration (HEPA filters and vacuum
    filtration) and sterilisation methods.

   Experienced in GCP and ICH guidelines.

   Experienced in material handling, labelling and processing methods along with additional
    information of sampling and grouping techniques.

   Knowledgeable in administrative assistant related tasks- correspondence management,
    establishing and documenting policy and procedures, arranging and organizing for meetings.

   Excellent communication skills to deal with clients and executives.

   Adept in MS office applications with excellent documentation skills- (MS Office, MS Word,
    MS Excel and PowerPoint).

   Experienced in event management and organization, such as blood donation camps, collegiate
    sport events.

EMPLOYMENT HISTORY

Pharmacy Assistant (Wescana Pharmacy)                                       07/ 2015 to 12/
2015
   Filling the medication orders including measuring, mixing, packaging, labelling and
    delivering drugs.
   Inventory management including monitoring, re-stocking, performing monthly stock
    inventory checks, and working with suppliers to place and receive orders
   Patient and Prescription management by updating the patient record(s) in WinRx.
   Preparing Blister Packs for patients.
   Worked with doctor offices and Government Agencies to resolve any prescription related
    issues.
   Cleaning and sterilizing dispensing bottles and instruments.
   Preparing receipts, invoices, letters and memos and general filing.
   Receiving and sending electronic communications.
   Preparing and Completing the Medication Review Paper work, including helping the Head
    Pharmacist to communicate with non-English speaking patients .
Customer Service Representative                             03/2016  Present & 05/2015 -
06/2015
Paladine Security Service
                                                             Administrative and secretarial duties.
                                             Providing access control to the contractors and staff.
     Performed building patrols including, rail tracks and parking area, inspecting all exits, alarm
    panels and emergency equipment.
                    Observed/reported security and safety hazards or any other unusual incidents.
                                Wrote daily reports that summarizes all activity during the shift.
          Resolved customer requests, questions, and needs to ensure the best use of resources to
    provide quality customer service to the clients.

Research Assistant                                                                08/ 2012
05/2014
Punjabi University, Patiala, India
 Reviewed literature and co-authored research articles.
 As a Laboratory Assistant, prepared and maintained laboratory equipment, including
    equipment sterilization, and cultures preparation and maintenance.
 Developed research protocol.
 Recruited and reenrolled the study subjects along with administering patient interviews and
    preparing assessments and maintaining their records/files.
 Compiled processes and analyzed data; recorded research procedures and results; filed and
    maintained records; coded data for input for electronic data processing.

Research Intern                                                                      08/ 2012
05/ 2014
Government Medical Hospital, Patiala, India
 Served as the primary liaison between investigators, clinical staff, and research subjects.
 Obtaining consent forms from the patients, including explaining the study and further
    requirements of the study and other confidential documents.
 Participated in patient-counselling sessions.
 Obtaining samples from the patients to be used for further testing.
 Maintaining the samples and clinical research data for records and analysis.
 Creating accurate and user-friendly study documentation from knowledge and understanding
    of the protocol and standardized formats.

EDUCATION

   Masters in Administrative Sciences, Fairleigh Dickinson University (3.702)
   M. Pharmacy, Punjabi University, India (3.7)
   B. Pharmacy, Punjabi University, India (3.7)

PUBLICATION

   Kumar R, Krishan P, Jhajj R. Health-related quality of life and factors affecting it in type-2
    diabetic nephropathy patients: a cross sectional observational study. Int J Res Med Sci
    2016;4:1511-7.

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