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Street Address Spring Meadow Dr. Mint Hill , N.C. Street Address
Home: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLE Cell:PHONE NUMBER AVAILABLE SUMMARYOutstanding Management Professional with experience in customer service,market analysis, project management, forecasting and revenue projections.Proven success in impacting growth and profits by implementing creativerevenue generating strategies, and surpassing company goals and objectives. Excellent team builder, leader, coach, and motivator. . Product and Territory Management ( Relationship Management . Budgeting, Forecasting, Revenue Projections ( Market Analysis . Leadership of Managerial & Non-Managerial Staff ( Performance Measurement . Online Marketing & Customer Service Program Development ( Training & Development . Process & Policy Creation and Implementation ( Business Acumen . Strategic Thinking . Google Ad words Certified . Yahoo AmbassadorAt&t Advertising Solutions - YellowPages.com - Charlotte, N.C. 08/05 - 07/2014 District Manager - Internet Sales - Managed sales team of 10 - 14 account executives. Train, motivate, develop and hire talented staff to sell online advertising, websites and search engine marketing across the United States. Responsible for generating revenue through internet advertising to the national platform of YP. Managed all associated sales processes and customer service, focusing on customer retention and revenue growth. Lead Training Manager - Responsible for initial sales training for Media Consultants and Account Executives in AT&T regions. Responsible for training Account Executives the full suite of internet products, search engine marketing, and websites utilizing the prescribed sales plan. Oversee the completion of mandatory courses and certifications. Developed and train advance sales courses.Alltel Corporation - Publishing Division Charlotte, N.C. 01/2003 -08/05 District Sales Manager - Consistently met and exceeded all monthly and quarterly sales quotas, receiving awards and recognitions. . Utilizing current technology and staff, initiated, developed, and implemented a regional sales measurement tool, which provided improved revenue generation and increased accuracy in book and rep performance. . Ranked #1 Sales Manager for ALLTEL Publishing 2004. Received Company wide notoriety in publications and awarded trip to Las Vegas. . Consistently ranked #1 Sales Manager within the Division for revenue quota attainment. . Managed, analyzed and tracked individual, team and book performance that identified strengths and improvement opportunities. Provided Necessary market study information. . Created performance benchmarks, analyzed performance results and developed action plans which increased overall sale results and meeting tight-deadlines. . Identified policy and procedures needed for the start up operation which improved and expedited the work flow. . Selected by manager to act as division AVP, during his absences.BELLSOUTH ADVERTISING & PUBLISHING (BAPCO) Charlotte, N.C. Area Support Manager - Charlotte, N.C. Managed staff of 21, including 3 managers. Departmental responsibilities were finance, market territorial assignments, and executive clerical staff. . Captured and analyzed revenue projections of all sales channels. Interpreted trend analysis of the major accounts, nyps, and premise and telephone sales channels. Reported weekly to senior management. . Managed the ongoing releases of sales support and marketing initiatives which increased revenue generation. Assigned revenue value of marketing initiatives by channel. . Developed and implemented new policies and procedures improving work flow efficiency. . Monitored and reported revenue adjustments and customer satisfaction programs that identified critical market trends. . Analyzed and identified appropriate staffing levels for all sales work groups and administrative staff within budgetary goal.. . Oversaw and ensured appropriate management and staff training which resulted in improve performance. . Lead operational review teams for premise and telephone sales, providing an objective prospective of recommended strategical remedial actions to ensure revenue goals were met. . Implemented, managed and trained the regional Total Quality Program. . Administered, tracked, and organized sales award administration for all work groups. Telephone Sales Manager - Charlotte, N.C . Managed telephone sales team (3-6 supervisors; 50 sales representatives; 6-8 clerks). Developed and implemented directory advertising campaign (marketing) plans, contests and incentives for North Carolina region. Built high performance units through effective hiring, coaching and development practices. . Created, developed and trained two empowered work teams which led to increased decision-making at the lowest level. Manager, Premise Sales - Greenville, S.C. Managed 8-person outside sales force for Greenville and Gaffney, S.C. and Hendersonville, N.C. Conducted sales and product training sessions. Developed marketing campaigns and schedules based on trends and related market-specific data. Administered total quality program. Telephone Sales Supervisor - Charlotte, N.C. . Supervised team of 8-10 inside sales representatives. Assistant Manager, Training/Course Developer - Charlotte, N.C. . Trained new inside sales representatives. Conducted advanced sales training for existing work groups in telephone and premise sales. . Developed and presented advanced sales training for seasoned sales representatives. Also created individualized remedial instructional modules. . Developed and trained the regions initial Empowered Work Teams that fostered critical decision making at the lowest level. Assistant Manager Telephone Sales - Charlotte, N.C. . Acknowledged as a leading producer with membership in the President's Club, representing production within the top 10% of the sales force. |