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Click here or scroll down to respond to this candidateCandidate's Name 5423 Beaverhead Dr, Las Vegas NV 89120 (
PHONE NUMBER AVAILABLE ( EMAIL AVAILABLE
PROFESSIONAL SUMMARY
Las Vegas native Information Systems Professional with proven track record
of over 20 years successful experience in quality assurance, business
analysis, technical writing, systems administration, data management,
technical support, and training. Willing to go the extra mile to ensure
the end users' best experience, while still keeping an eye on the budget.
Able to analyze, solve and communicate solutions to problems in an
efficient, concise and understandable manner.
TECHNICAL SKILLS AND STRENGTHS
. Black Box Manual Software Testing ( Business Analysis
. Software Testing Life Cycle (STLC) ( Software Development Life
Cycle (SDLC)
. UAT Script Writing/Administration ( Technical Writing
. Agile, Agile Hybrid, and Waterfall Methodologies ( JIRA Project
Management / Bug Tracking
. Windows 10 / 8.1 / 8 / 7 / Vista / XP (
Install/Troubleshoot/Repair CPU & Laptop Hardware
. MSOffice 97- 2013 / SharePoint / Publisher / Visio ( Active
Directory
. Computer Software Training ( Technical / Non-Technical
Proofreading
EXPERIENCE
INDEPENDENT COMPUTER CONSULTANT ( Las Vegas, Nevada ( January
2016 - Present
. Offer virtual computer services including software testing, desktop
publishing, technical writing and proofreading.
. Confer with clients to determine best hardware and software solutions
for both home and small businesses.
. Provide customized training to individuals and groups in computer
skills and software applications.
. Deliver both remote and on-site PC troubleshooting and repair
services, including installations and upgrades.
CAESARS ENTERTAINMENT, INC. ( Las Vegas, Nevada ( July 2015 -
December 2015
Lead Quality Assurance Analyst / Business Analyst
Contract employee to Caesars Entertainment's Corporate IT Department,
assisting their project to upgrade their corporate-wide property management
system (LMS) to current version, while incorporating custom modifications.
Tested upgraded software against specified requirements after vendor
delivery.
. As Lead Quality Assurance Analyst, ensured detailed test scripts were
created so that all business requirements were incorporated and
thoroughly tested as the software became available from the vendor, as
well as performed hands-on Black Box integration, User Acceptance,
regression and smoke testing of the product.
. Requested by supervisor to also function as Business Analyst
responsible for coordinating with the Business, the third-party
software vendor and the testing team to gather the Business's specific
requirements for their upgraded software version and ensure they were
clearly understood by all parties, and that requirements were viable.
VIAD / GLOBAL EXPERIENCE SPECIALISTS (GES) ( Las Vegas, Nevada (
November 2012 - January 2015
Lead Quality Assurance Engineer
Lead Quality Assurance Engineer for GES's proprietary customer-facing
applications (web and mobile), providing testing support for all new
releases, enhancements and assigned defect fixes.
. Created test plans, all phases of test scripts, and defect/maintenance
logs.
. Subject Matter Expert for Expresso, GES's online ordering system,
primarily created in .NET and Java.
. Contributed to success of multi-million dollar projects such as a
complex customized ordering system for a large client, as well as the
complete revamping of the existing GES US/Canadian online ordering
system to accommodate the European market.
. Administered User Acceptance Testing upon satisfactory completion of
project code development and internal testing.
. Responsible for production of appropriate test matrices reflecting bug
fix status, possible roadblocks to project completion, and issues that
might impact project target completion date and budget.
Candidate's Name
Page Two
CAESARS ENTERTAINMENT, INC. ( Las Vegas, Nevada ( May 2012 -
October 2012
Systems Analyst / Quality Assurance Tester
Contract employee to Caesars Entertainment's Corporate IT Department,
responsible for the creation and testing of Compact Flash cards containing
unique programming for Beverage on Demand and bonusing features for Caesars
slot systems.
. Created and edited Beverage on Demand menus customized to
individual properties' requirements.
. Responsible for detailed manual functionality testing of new /
upgraded slot systems prior to successful installation.
. Documented defects and deficiencies and implemented appropriate
modifications where necessary.
KONAMI GAMING, INC. ( Las Vegas, Nevada ( December 2011 - March 2012
Quality Assurance Engineer
Provisional employee to Konami Gaming's Quality Assurance Department,
performing black box manual QA testing for the company's KCMS Casino
Management System, implemented in the US and Australia.
. Completed successful testing for the expedited release of the latest
version of the KCMS Australian product.
. Identified and documented deficiencies for review and resolution.
CLARK COUNTY, NEVADA ( Las Vegas, Nevada ( February 2011 - July
2011
Business Analyst / Quality Assurance Tester
Contract employee to the Clark County, Nevada IT Department, performing
Quality Assurance Testing for SCOPE II, the County's new Criminal History
Repository, which would be accessed by 89 law enforcement agencies and
11,000+ users.
. Designed test plan to include key users from the various impacted
agencies.
. Created detailed UAT test scripts for system from project requirement
and design documentation.
COSMOPOLITAN LAS VEGAS HOTEL ( Las Vegas, Nevada ( September 2010
- January 2011
Quality Assurance Analyst
Contract employee to the QA & Compliance Department of the Cosmopolitan Las
Vegas Hotel before and after the hotel's opening in December, 2010.
. Consulted with application vendors and stakeholders to develop
detailed integration and UAT test scripts for various hotel systems.
. Performed successful Black Box UAT, regression and smoke testing for
numerous hospitality software systems including LMS, InfoGenesis, IGT
Advantage, TimeLox, LifeWare, GuestBridge, Micros POS, 4 Winds and
Avatier.
. Researched and completed compliance documentation for submittal to the
Nevada State Gaming Control Board prior to the Cosmopolitan's opening.
. Assisted with security provisioning and setting up new user accounts
for all hotel employees prior to hotel opening.
INDEPENDENT COMPUTER CONSULTANT ( Las Vegas, Nevada ( February
2008 - September 2010
. Conferred with clients to determine best hardware and software
solutions for both home and small businesses.
. Provided customized training to individuals and groups in computer
skills and software applications.
. Delivered both remote and on-site PC troubleshooting and repair
services, including installations and upgrades.
. Offered virtual computer services including software testing, desktop
publishing, technical writing and proofreading.
MICROS SYSTEMS, INC. ( Las Vegas, Nevada ( November 2004 - January
2008
Product Support Analyst
Level 3 technical support for Micros' Property Management System,
encompassing reservations, accounting, front desk operations, rooms
management, PBX, as well as interfaces with player tracking (ACRES / IGT),
GDS, call accounting, POS and other integral systems involved in the
operation of large hotel/casino properties.
. Instrumental in creating new Support Department responsible for
assisting implementation of Micros Opera property management system
during construction of the Wynn Hotel in 2005 as well as providing
post-opening ongoing support.
. Resolved technical issues escalated from clients and assured customer
satisfaction with resolutions.
. Created concise and clear documentation to assist in the training of
new Support personnel.
. Member of QA Team (Black Box) that wrote and executed test scripts to
troubleshoot new versions and upgrades of the Micros Property
Management System product.
Candidate's Name
Page Three
EDUCATION
UNIVERSITY OF NEVADA AT LAS VEGAS
B.S. in Business Administration, Major in Business Management
ADDITIONAL COMPANIES AND POSITIONS
International Game Technology ( Product Marketing Analyst ( Las Vegas,
NV
Science Applications International Corp (SAIC) ( User Support/Computer
Technician (Help Desk) ( Las Vegas, NV
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