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Click here or scroll down to respond to this candidateCandidate's Name
Spa Concierge
Miami, FL Street Address
EMAIL AVAILABLE - PHONE NUMBER AVAILABLE
A goal orientated Spa Attendant and Concierge seeking to secure an established position with a growing
organization. Bringing professional appearance, courteous manner, acute knowledge of spa services and the
ability to sell appropriate spa services and products to individual clients.
Professional strengths:
Comprehensive knowledge of the operating procedures and services of hotel industry.
Possess excellent guest service and relationship management skills.
Self-motivated with strong analytical and listening skills.
Flexible with an ability to extend working hours.
Ability to perform various activities while standing, kneeling, bending and walking.
Authorized to work in the US for any employer
WORK EXPERIENCE
Spa Concierge
Mondrain Hotel, Agua Spa - October 2014 to April 2015
Responsible for opening and closing the spa as per standard operating procedures.
Acknowledge and greet customers who enter and leave spa facilities.
Perform responsibilities of providing detailed descriptions of spa packages, treatments, discounts, services,
promotions and features of facilities.
Handle tasks of responding to guest queries and providing excellent guest service.
Perform responsibilities of maintaining a clean, safe and well-organized working environment.
Promote and maintain highest level of service that meets customer satisfaction.
Responsible for processing transactions for all events, payment and membership fees.
Hard Rock Hotel and Casino - June 2013 to October 2014
Spa Attendant
- 2013 to 2014
Greeted customers and directed them to the right treatment rooms.
Assisted guests with towels and robes.
Provided information regarding locker services and schedules.
Set up supplies needed for treatments and procedures as instructed.
Maintained inventory of all spa items and ensured constant supply at all times.
Responsible for processing transactions for all events, payment and membership fees.
Pool/Beach Attendant
Blufin Beach Club - March 2011 to 2013
Greeting guests at the entrance, checking their passes, and providing them directions.
Carry and installing chairs, cabanas, and umbrellas for guests on the beach.
Providing snacks and drinks as ordered by guests.
Maintaining records of rental equipment, food, and snack served and collecting payment.
Emptying trash cans and keeping the beach area uncluttered and clean.
Cleaning and maintaining beach equipment, guest rooms, and landscape.
Professional Achievements:
Promoted from Spa Attendant to Spa Concierge following client feedback at the Hard Rock Hotel and
Casino.
Promoted to Head Concierge after 6 month at Mondrian Spa.
EDUCATION
Florida College of Natural Health
2010
Miami Jackson Senior High
2006
SKILLS
spa booker, book 4 time
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