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Mill Creek, WA | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE http://LINKEDIN LINK AVAILABLE Operations PM | Senior PMI have a passion for building high performing teams as well as developingemerging technologies. My success is measured by how well my team exceedsexpectations. I bring passion and excitement to people around me throughmy strong leadership and teamwork. o Business Development and Mentoring o Executive Engagement o Operational Assessments o Security Auditing o Agile / SCRUM Certified o Strong Analytic Skills o Cross-group Leadership o Strong Technology background Professional ExperienceOperations PM, Microsoft - Commerce Platform/Universal Store (Pactera);Bellevue, WA (4/14 - Present)As the Operations PM, I led engineering in supporting the largest O/S,collaboration platform and gaming console on the market, covering MicrosoftWindows, Microsoft Office and Xbox licensing and digital distribution. . Drove the implementation of tools to monitor and support 124 million users. . Managed SOX compliance verification for group services. . Managed infrastructure onboarding and management for on-premise, Azure and Auto-Pilot environments.Release Program Manager, Microsoft - Office 365 (Lincoln Bay); Bellevue, WA(4/13 - 3/14)As a Release Program Manager, I drove the expansion and upgrade ofSharePoint hosted services to major Fortune 500 companies. . Utilized Values Based Management to drive complex project release schedules . Developer and administrator for thirty-one SharePoint project management sites. . Led the efforts of multiple engineering teams across several enterprise environments concurrently.Senior Program Manager, Microsoft - SharePoint Operations (Webfoot StaffingSolutions); Bellevue, WA (10/12 - 4/13)As a Senior Program Manager for the SharePoint Operations Team, I drove theproject to stand up two data centers dedicated to international SharePointInfrastructure in China. . Managed Agile / SCRUM processes for SharePoint Operations Engineering team. . Led the efforts of multiple engineering teams across several enterprise environments concurrently. . Managed the efforts of offshore engineering teams.Technical Deployment Program Manager, Microsoft - Office 365 (Chinasoft andInsight Global); Bellevue, WA (10/10 - 8/12)As a Technical Deployment Manager, I led engineering in the deployment andexpansion of Active Directory, SharePoint and Exchange services in Fortune500 companies. . Primary interface with customer engagement teams. . Drove implementation projects with five large corporate engineering teams concurrently.Release Program Manager, Comsys - MSIT (Microsoft); Bellevue, WA (04/10 -7/10)As a Release Program Manager for SQL Engineering, I drove the deployment ofmonthly, weekly and QFE code changes for the SQL product line. . Administered Agile / SCRUM processes. . Created and updated process, dataflow and functional specification documentation.Technical PM, Microsoft - Worldwide Marketing (Pinnacle Technologies); Redmond, WA (07/08 - 08/09)As the Technical PM I drove the development and testing schedules, ran user acceptance testing, wrote requirements documents and was the primary interface with both business owners and operations engineering teams. . Reviewed all new business requirements and assisted with functional specification documentation. . Managed the Agile sprint schedule and SCRUM for the Development and Test teams. . Revamped testing procedures and rewrote all testing documentation. . Implemented security best practice principles in both deployment and production environments.PM/Operations Analyst, Microsoft - SharePoint Operations (EndeavorConsulting); Redmond, WA (05/07 - 07/08)As an Operations Analyst/PM I led the project of cleaning up a one-million-dollar server inventory, and automating its management. . Worked with technical leads to provide timelines and status for multiple projects. . Served as primary manager of all server assets for the Collab Operations organization, including development of server topology, OU management, server decommissioning and lifecycle monitoring. . Documented processes and procedures relative to the upgrading, migrating, archiving and recovery of SharePoint sites. . Led the migration of internal SharePoint sites from SharePoint Portal Server 2003 to Microsoft Office Server SharePoint 2007.Configuration Manager, HouseValues (Robert Half); Kirkland, WA (07/06 -02/07)As the Configuration Manager for HouseValues, I was the gatekeeper for thestaging and production environments for HouseValues' enterprise developmentefforts. . Ran change management for production and staging environments. . Managed the on-boarding of new servers - including software installs, configuration, and maintenance of baselines. . Performed SQL DBA responsibilities for multiple SQL databases, including configuration, optimization, backups, management plans, and new database implementation. . Performed IIS Administrator responsibilities such as the configuration of new sites and maintenance of existing sites.Support Engineer II, Microsoft - Software Quality Management (AditiTechnologies); Redmond, WA (07/05 - 07/06) . Provide such documentation as system process details and instructional documents. . Performed SQL DBA responsibilities for multiple SQL databases, including configuration, optimization, backups, management plans, and new database implementation. . Performed IIS Administrator responsibilities such as the configuration of new sites and maintenance of existing sites. . Provided support for complex high traffic Microsoft feedback tool consisting of 50 enterprise servers that use IIS and SQL. . Created, monitored, and maintained automated jobs to ensure data and site availability. . Provided change management structure for development team on QFE and version rollouts.Technical PM/SQL Administrator/Security Analyst, Information ControlInc/Anteon; Bremerton, WA (02/04 - 07/05)As a Technical PM and Security Analyst for Information Control, I wasmanaged the implementation and run-state of six networks at five differentmilitary bases. . Worked with Product Owners to craft business requirements documentation. . Worked with development teams to establish clarity around business requirements from outside of the organization. . Groomed product backlog to ensure that enough information was provided for the development teams to accomplish their goals. . Drove multiple projects and managed resources from multiple groups. . Ensured business requirements and documentation were adequate for technical implementation. General management/maintenance of multiple networks. . Planning network growth, building and integrating new servers, in four labs located in three datacenters, spread out across three different military bases across the country. . Specialized in the implementation and support of Microsoft clustering for IIS and SQL. . Led team managing SQL, IIS, Citrix, and Exchange servers. . Manage multiple firewalls; including development of access control lists, firewall monitoring, configuration and maintenance. Implemented and managed intrusion detection devices in multiple locations. Responsible for access management including rights and permissions. . Provide such documentation as system process details, instructional documents, and business justification of expense.Support/Research Analyst, Microsoft - Worldwide Marketing Group; Redmond,WA (04/99 - 03/02)As a support and research analyst for Microsoft, I provided top-notch Tier3 support to partners and customers of the MSDN and Courseware services. . Provide custom SQL reporting. . Research and document instances of record fraud by customers of the MS Certification program.Support Engineer II, Starbucks Coffee Company - Enterprise Help Desk;Redmond, WA (04/96 - 03/99)As a support engineer for Starbucks, I provided Tier 2 support to partnersand executives. . Provide custom SQL reporting. . Extensive training of colleagues to reduce time-to-resolution of common issues. . Led UAT and training for new helpdesk solutions onboarding.Certifications & Training . Certifications: Certified Scrum Master - 2009, CISSP - 2003, working toward PMP . Additional training in Technical Program Management, Project Management, Agile Project Management, Time Management, SQL programming, Access, Cross- Group collaboration, Influencing without AuthorityCommunity Service . Scout Master, Boy Scouts of America . Troop Leader, Girl Scouts . Chapter Dad, DeMolay International . Venture Crew Advisor, Boy Scouts of AmericaProject Manager with eighteen years of experience in the IT field solvingdata analysis and availability issues, providing project management, SOXcompliance management, configuration management and resolving IT securityissues. I am certified in Agile Scrum methodology. My background coverstechnical project management, IT consulting, network administration, datasecurity, database administration, and training. Strengths includeversatility, adaptability, strong communication skills and a passion forboth technology and people. |
