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Click here or scroll down to respond to this candidate Candidate's Name
th
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
CAREER SUMMARY
Successful professional and executive with a consistent record of top performance in various industries and sports. Effective leader with
profit loss responsibility and focus in operations since 1988. Particularly effective in the management of successful key performance
indicators (KPIs) for the business and the training/teaching of these measurement tools to subordinates. Solid reputation as a leader,
executive, and owner/operator.
PROFESSIONAL PROFILE
- High Energy - Competitive - Coach
- Resourceful - Analytical - Performance Oriented
- Decision-Maker - Problem-Solver - Communicator
Atlantic Coast Enterprises (Jiffy Lube) March 2016 July 2016
Contract Work Hired to train zone managers and service advisors in sales, customer service and guest experience, successfully
increased revenue and guest experience (CSI) in Myrtle Beach market resulting in owners bringing me down to West Palm Beach to train
in that market. Six weeks have increased revenue and guest experience in the West Palm Beach market. To date West Palm Beach has 4
stores out of 7 scouring 100% and the other 3 have increased and are above the national average moving in the positive direct ion
Toyota of Kirkland October February 2016
Sales Associate Hired to sell Toyota vehicles always achieving maximum bonus for guest experience.
Wal Mart from September 2014 October 2015
Co-Manager Hired to store #2596 for 4th quarter and then moved to store #2595. Responsible for daily operations of the b usiness
supporting the store manager ensuring the customer needs are met . Successfully completed the six week training program and was
chosen by peers to represent the group on the graduation day. Successfully took charge of Automotive Center increasing sales and
customer satisfaction by over 35% in 120 days.
Heartland Automotive (Largest Franchisee of Jiffy Lubes ) from 2013 2014
Seattle, Washington
District Manager Appointed to the least performing district in the region, operating a cluster of 8 stores. Met the management team
the 1st day I took over and I set my expectations and goals right out of the gate for this district. This resulted in the terminating one
employee and demoting another in the first 60 days and replacing them from within the teams. I quickly established a connecti on with
every employee in my district visiting the stores unannounced durin g times the stores were open for business from 7:00 am to 7:00 pm. I
worked Sundays to ensure that a communication was built with every employee in my district. I quickly established an office t raining day
for the management teams teaching them how to understand and affectively act on a Profit and Loss statement. I also held training
classes with the service advisor teams to train them on presentation of services and guest interaction. With the emphasis I h ave placed on
the management team understanding business and the focus on the guest experience we quickly took the CSI (customer service index)
from a 68% score to achieving over 90% for one month and now sitting at 89% for the first quarter. The district also increased its
revenue by just shy of $10.00 per guest resulting in roughly an additional $80,000.00 of additional revenue per month.
Candidate's Name
th
17908 20 Ave SE, Bothell, WA 98012
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
FORZA LLC (Franchisor in the Specialty Coffee Industry) from 2008 2013
Seattle, Washington
Vice-President of Operations and Training - responsible for all aspects of this retail business including the brand sales and marketing;
operations; training of existing and new franchise business. With current stores under performing, my focus was to turn negative (cash
flow) stores into positive stores. After reviewing and working in these stores I quickly determined that staffing was an issue and worked
closely with the CEO to build a new business scheduling model for the entire system. Launched in mid-2009, this model helped salvage
multiple store owners from closing their business, while it also enhanced profitability of existing positive cash flow stores. I also
successfully launched an inventory management system which resulted in almost 8% reduction across the entire system. I develo ped a
new store launch protocol to ensure Franchises and their teams were properly prepared to operate their stores (businesses) at Grand
Opening and beyond. Assisted the CEO and store owners with implementation of grass roots marketing and advertising campaigns.
Responsible for vendor negotiations and contractor selection for the entire franchise system (equipment, products, maintenance).
Responsible for planning, coordination and operating all outside events representing Forza from Boeing Golf PGA event to the Bite of
Seattle, Taste of Tacoma, Oktoberfest and many local soccer tournaments. Also responsible for working with organizers of Fallen
Officers Memorials and funeral services (Up to 20,000 people) at various locations staffing, support, training.
EJT Inc./Thompson Family Jiffy Lubes from 2003 2008
Seattle, Washington
Vice-President/Partner for EJT Inc. as our company and group provided consultation services for other franchise owners and
independent small business owners. I was the only Thompson Family employee kept by the owners to join EJT and was given an
ownership interest in EJT. EJT also launched and funded (short term) several small business start -ups with a handful of individuals
through 2008.
Director of Customer Service Advisors Promoted to this position by the results of what I had accomplished at District Level. Upon
being given this position I was responsible for training all customer service advisors in all 44 stores 104 CSRs and managers. I
performed this duty while still managing the largest District in the company. My job was too train and coach every store manager,
assistant manager, and customer service representative on the importance of ethical sales practices and techniques. The resu lt, an
increase in one year of almost $10 in ticket average system wide (640,000 tickets).
District Manager Promoted to South District Manager for Thompson Family (Worst in system). After two weeks I requested a meeting
with CEO to discuss changes I would like to make and was given approval. I quickly tur ned the district from the worst to the best. This
was successfully done by terminating certain employees and moving certain employees to other stores to be able to build succe ssful teams
that worked as a team to get to the end result, profitability for each store. Worked closely with all employees from managers, assistant
managers and technicians from store image, sales, customer service, inventory management, marketing, labor management and
profitability of stores. After several months I was given an additional 5 stores which took my total to 12 in my district. I successfully led
this 12 store cluster (largest in the Thompson Family system) which generated almost $12 million in sales in 2005/2006.
*Started as Store Manager; promoted after 6 months to District Manager.
Candidate's Name
th
17908 20 Ave SE, Bothell, WA 98012
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Valvoline Express Care/Michelin Tire Center 1995 -2003
Wichita, Kansas
Owner Built and operated the 1st Valvoline Express Care in Kansas. Received the highest award from Valvoline for customer service
resulting in being invited to the Valvoline International Convention in Florida and provide a hands on training customer service
program for all Valvoline franchisees as well as independent operators. Expanded into the tire market becoming a T3 Michelin tire store.
Successfully opened two other tire stores in the Wichita market with an investment partner.
Store Manager/Partner - responsible for building store from ground up. This included reviewing building plans; working with
contractors; purchasing all equipment and selecting and negotiating pricing for all product and service vendors. Owner Operator of this
fast lube business, responsible for all facets of the business. Successfully launched the new store with a limited budget and effective use of
grass roots marketing. Successfully launched a fleet program with local companies. Responsible for building profit and loss statements
each month for business partner.
Thompson Family Minit Lube, Technician/Store manager from 1988 1995
Seattle, Washington
Store Manager Quickly promoted to store manager and then promoted to running the number one store in the Northwest Region.
Responsible for meeting sales goals, operation costs and customer service satisfaction ratings. Earned top honor as #1 Store Manager in
Thompson Family Minit-Lube Company; Operator of the Year; and recipient of the Quaker State Oil Company Gold Standard Award
for Customer Service. Only four stores on the west coast earned this award and both stores managed by myself earned two of th em.
*Started as Lube technician; promoted to Assistant Manager after 2 months; promoted to Store manager after 6 months.
Newport Oil / Mobil Oil Roustabout/Well Puller/Tank Farm Manager 1985 - 1989
Newport Beach, California
Tank Farm Manager started as a tank farm operator responsible for delivery and shipment of crude oil from oil field. Quickly earned
promotion to tank farm manager responsible for all operations of tank farm duties including oil production and testing, water
displacement and storage of crude oil for shipment.
*Started as Roustabout; promoted to Well Puller after 2 months; promoted to Tank Farm Manager after 4 months.
ATHLETIC EXPERIENCE
International cyclist from 1982 - 1985
International Cyclist raced for various team throughout Europe and Asia winning many events. Represented Great Britain throughout
those years for international duty.
EDUCATION
Graduated from Litherland School
Liverpool, Great Britain
REFERENCES
Richard Jennings EMAIL AVAILABLE PHONE NUMBER AVAILABLE
Gene Thompson EMAIL AVAILABLE PHONE NUMBER AVAILABLE
Candidate's Name
th
17908 20 Ave SE, Bothell, WA 98012
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
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