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References: Joe Herrera Street Address -725-6124 Supervisor US Bank
Nick Pauley supervisor US Bank Street Address -728-8288
Tyler Melton supervisor Jimmy Johns Street Address -527-3527
Candidate's Name
7819 E. 47th, Kansas City, Missouri, 64129
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
WORK EXPERIENCE
CitiBank, Kansas City, Mo
Document Control Officer, Recovery Collections July 2015 Present
Create and file Proof of Claims to Bankruptcy Courts
Provide documents for lawsuits
Create Demand for Payments for Post Charge-off Accounts
United States Appraisals Overland Park, KS
Reviewer/Quality Control Representative November 2014 May 2015
Review commercial and residential mortgage appraisals to ensure FHA compliance
Final review and submission of appraisals to lenders and borrowers
Provide general customer service to both borrowers and lenders
High volume of appraisals reviewed and submitted daily
US BANK Overland Park, KS
Collector II/Team Lead May 2012 October 2014
Provide general customer service
Assist supervisors with two teams of 9-12 agents in reviewing quality assurance evaluations
Responsible for coaching and general training for new staff
Quickly and effectively identify purpose for credit delinquency
Work with customer to identify best solution in resolving delinquent accounts
Ensure strict banking compliance and FDCPA regulations were adhered to
Identify and track possible fraud or bust-out accounts
Collected on pre-charge off accounts 0-120 days past due
Collected on credit cards and lines of credit accounts
UNITED HEALTH GROUP/OPTUMRX Overland Park, KS
Pharmacy Helpdesk Representative November 2011 - May 2012
Provide general customer service to insured members
Provide member benefit explanation
Assist pharmacy representatives in processing prescription insurance claims
Ensure strict adherence to HIPPA and federal compliance regulations
ADT SECURITY SERVICES Kansas City, MO
Emergency Dispatcher/ Technical Support Analyst March 2010 - November 2011
Provide general customer service to clients
Ensure strict compliance and local Alarm Permit Regulations
Assist supervisors in review and approval of quality Assurance evaluations
Responsible for coaching and training new staff members
Train peers on providing technical assistance
Responsible for billing credits
Customer retention planning
NCO FINANCIAL Lenexa, KS
Collections Representative March 2009 - March 2010
Provide general customer service
Collected on delinquent cell phone accounts
Quickly identified best solution to assist customer with resolving delinquent accounts
Provided light technical support
Ensure compliance with standards and regulations
Responsible for billing credits
Ensure customer retention
CONVERGYS Olathe, KS
Collections Representative March 2008 - March 2009
Provide general customer service
Ensure compliance and FDCPA regulations were adhered to
Identified solutions to bring delinquent accounts current
Collected on delinquent auto loan payments
BACKYARD BURGER Overland Park, KS
Shift Supervisor March 2007 - December 2007
Supervisor of a team of 4-6 crew members
Responsible for ordering and inventory of stock
Responsible for cash handling and bank deposits
Performed opening and closing restaurant operations
MCDONALDS Olathe, KS
Shift Supervisor June 2005 - August 2006
Provide general customer service
Responsible for cash handling and bank deposits
Supervisor of a team of 3-6 crew members
Responsible for ordering and inventory of stock
Accountable for cash handling and bank deposits
EDUCATION
Olathe South High School Olathe, KS
Graduation, May 2007, 3.4 GPA
Johnson County Community College Overland Park, KS
Associates in Business Administration Candidate, Dec 2016
ADDITIONAL SKILLS
Over eight years in customer service. Proficient in Microsoft Office, Intuit software, Citrix based systems, AS400, and Aviya phone systems. Excellent interpersonal and communication skills. Thorough knowledge of collections and banking regulations, as well as, supervisory skills.
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