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Click here or scroll down to respond to this candidate|30 Euclid Avenue |Candidate's Name |PHONE NUMBER AVAILABLE |
|Winchester, KY Street Address | |EMAIL AVAILABLE |
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|Employment |
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|Customer Service |Pearl Interactive Network |August Street Address - May 2016 |
|Representative | | |
|Customer Service Representative providing support for consumer questions and issues |
|related to Health Insurance under the Affordable Care Act (ACA) via the Marketplace |
|and HealthCare.gov. |
|Provide customer support and assistance in completing an application, as well as |
|comparing and enrolling in a Health Insurance Plan. |
|Customer Support Specialist|The Pulse Network, Inc. / YEN |May 2013 - Jun 2015 |
|(Work@Home) | | |
|Worked full time as a remote CSR supporting customers of Instant Customer and Traffic|
|Geyser Internet Marketing Tools & various Training Programs. |
|Provided customer support for subscriptions, billings, cancellations, logins, |
|training, tool content, basic technical support, & miscellaneous issues. Responsible |
|for HD ticket triage. Monitored and participated in Sales, Training, and Informative |
|livecasts/webcasts. |
|Utilized the following web-based tools: ZenDesk, Salesforce, Ultracart, |
|MonsterFollowUp, Kajabi, GoogleDrive, GoogleDocs, OneDrive, MS Office, SharePoint, |
|Chatroll, Jira, FullSlate. RingCentral, Skype/Lync. |
|Technical Support |Eleven Wireless, Inc. |Oct 2007 - Aug 2012 |
|Specialist (Work@Home) | | |
|Installed, imaged, configured, troubleshooted, tested, and monitored iMac and PC |
|desktop computers, MacBooks, Lexmark and Xerox laser printers and multi-function |
|devices, and proprietary software (ElevenOS). |
|Provided Tiers 1/2/3 Support & client training. |
|Utilized various software for remote monitoring and troubleshooting: SolarWinds, |
|LogMeIn, ARD, NetSuite. |
|Help Desk/Technical Support|Various |Apr 1999 - Oct 2007 |
|Imaged, configured, upgraded, and installed PCs and printers. |
|Provided Tier 1 and Tier 2 support to end-users for various computer and printer |
|software and hardware issues, as well as Internet issues. |
|End-user software training. |
|Insurance/Clerical/Administ|Various |Jun 1973 - Mar 1999 |
|rative | | |
|Assistant | | |
|Insurance Account Coordinator, Commercial Lines Dept Manager and Producer/Agent - |
|serviced and produced personal and commercial insurance accounts. |
|Administrative Assistant - Performed general clerical and administrative assistant |
|type duties including answering phones, sending faxes, processing paperwork, data |
|entry, paying bills, marketing, assisting clients, processing mail, arranging |
|seminars, meetings, and conferences, made travel arrangements, and assisted various |
|types of personnel. |
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|Education |
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|Salem, OR |
|Chemeketa Community College |
|Sept 2001 - Jun 2003 |
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|Associates Degree, Applied Science, Network Technology GPA-3.61 |
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|Experience |
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|Strong background in insurance, customer service, and office procedures and skills, |
|including documentation, workflow, and filing. Skilled in set up and coordination of|
|meetings and conferences, as well as making business travel arrangements. |
|Experienced in operation of various types of office equipment. Type approximately 60|
|wpm. |
|Good general knowledge of PC and Mac hardware and software, servers, networks, and |
|the Internet, including setup, configuration, installation, repair, upgrading, and |
|troubleshooting. Experienced in various software including, but not limited to |
|Microsoft Office (Word, Excel, Access & Outlook), PowerPoint, FrontPage, |
|Quicken/TurboTax, various browsers, call center/call recording. Experienced with |
|training others in hardware, software, and Internet use. |
|Retail experience in resets, shelves, inventory, demonstrations, mystery shopping, |
|and auditing. |
|Retail management experience with interviewing, hiring, managing, assignment, |
|organizing, and training of part-time independent contractor merchandisers, |
|demonstrators, and support technicians. |
|Product and business opportunity demonstration experience for varying numbers of |
|potential customers, including sales experience both in person and by phone, as well |
|as public speaking experience in front of audiences of 200+ people. |
|Self-starter, detail-oriented, quick learner, dependable, and a team player, but also|
|work well independently. Proven analytical and problem solving skills. Strong |
|written and verbal skills. |
|Ability to handle stress in a fast-paced environment requiring accurate work and |
|frequent deadlines, exercise sound independent judgment, and maintain |
|confidentiality. |
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|Additional Experience, Volunteering, and Awards |
|Board Member - City of Woodburn Recreation & Parks Department (1998 - 2002). |
|Committees for Gang Task Force, Community Center Bond Issue, 4th of July Celebration,|
|Skate Park, and Teen Center for the City of Woodburn (1994 - 2003). |
|Non-profit organization experience with daily operation of clubhouse and coffee shop,|
|accounting, payroll, fundraising, obtaining and motivating volunteer participation, |
|and organizing dances, dinners, and celebrations for up to 400 people (1985 - 1991). |
|Charity participation in various fundraisers and community volunteer efforts for |
|March of Dimes, Easter Seals, Make A Difference Day, American Heart Association, and |
|Race for the Cure, to name a few (ongoing). |
|Clark County Community Services / CC's Closet (Thrift Store) - Performed regular |
|merchandising and retail type work, such as sorting donations, hanging up clothes, |
|creating and setting up merchandise displays, assisting customers, checking out |
|customers on a cash register, cleaning, etc. |
|Clark County Homeless Coalition - Provided support for the Executive Director by |
|performing various office and clerical support duties, such as writing donation thank|
|you letters, making copies, cleaning, sorting and arranging donations, running |
|errands, and any other work that needed to be done. |
|Hospice East - Provided support for patients deemed "terminally ill" and their |
|families. |
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