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ObjectiveSeeking a highly motivated position within the prospective industry wheremy talents and education can be utilized and will lead to an upper levelposition within the organization.EducationFedEx Leadership Institute Level 1 Certificate April 2014British Columbia Institute of Technology2004 - 2006Operations ManagementThe program introduced to me on how organizations produce and distributegoods and services in the most efficient and cost-effective manner and howto make productivity improvements throughout an organization.Employment HistoryTerminal Manager, Central Transport Canada. 2015- Present . Provide education and monitor the associates performance . Monitor service freight and ensure order cut time compliance . Lead, educate and develop associates . Plan daily manpower needs to ensure customers' freight is delivered and picked-up timely and damage free . Develop a plan for distributing break loads to achieve cut time goals . Communicate with dispatch at various terminals and with dock associates to coordinate the movement of trailers and freight . Assist customers with rate quotes, claim information and setting appointments . Dispatch Management of all line haul networks . Dispatch Management of inbound & outbound freight . Dispatch and capacity Management of drivers and effectively utilizing/identifying capacity. . Management and utilization of contractors, agents, and vendors . Monitor and analyze all opportunities to cut costs and improve efficiencies . Perform administrative functions . Provide clean and safe working condition of the facility and equipment . Monitor actual performance data and gather information for reporting . Identify areas of improvementProduction Manager, Vitrum Glass Group. 2015- Oct 2015 . Provide education and monitor the associates performance . Plan daily manpower needs to ensure customers' order cut times are met timely and damage free . Communicate with shipping and with dock associates to coordinate the movement of completed orders . Develop a plan for production orders in such a sequence where all daily order cuts are met . Monitor service freight and ensure order cut time compliance . Monitor and analyze all opportunities to cut costs and improve efficiencies . Perform administrative functions . Provide clean and safe working condition of the facility and equipment . Monitor actual performance data and gather information for reporting . Communicate with Account Manager(s) to ensure customers' and company's needs are met . Identify areas of improvement in the production process . Ensure all production lines are running at max efficiency with superior quality . Conduct Crew Talks about areas of improvement and provide education . Produce daily shift reports for next shift outlining any rush orders also areas needed for improvementOperations Manager, FedEx Freight Canada 2013 -2015 . Lead, educate and develop associates . Provide education and monitor the associates' performance . Plan daily manpower needs to ensure customers' freight is delivered and picked-up timely and damage free . Communicate with dispatch at various terminals and with dock associates to coordinate the movement of trailers and freight . Develop a plan for distributing break loads to achieve cut time goals . Monitor service freight and ensure cut time compliance . Monitor and analyze all opportunities to cut costs and improve efficiencies . Assist customers with rate quotes, claim information and setting appointments . Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc. . Provide clean and safe working condition of the facility and equipment . Monitor actual performance data and gather information for reporting . Communicate with Account Manager(s) to ensure customers' and company's needs are met . Identify freight moving at incorrect weight and classification . Ensure all OS&D is identified and processed properly . Conduct pre-shift meetingsOperations Manager, Total Delivery Systems 2007 -2013Responsibilities as the Operations Supervisor are broken into, but notlimited to Cost management, operations, and dispatch management. . Cost Management < Eliminating and identifying dead weight < Utilizing resources effectively < Ensuring trailer volumes were managed and ran at full capacity . Operations and Dispatch Management < Managed warehouse, and office staff, within a unionized environment < Retention rate of 98% < 0 grievances filed against to date. . Motivating, leading, and creating a great workplace atmosphere . Dispatch Management of all line haul networks . Dispatch Management of inbound & outbound freight . Dispatch and capacity Management of drivers and effectively utilizing/identifying capacity. . Management and utilization of contractors, agents, and vendorsSkills and QualificationsCommunication Skills . Bilingual - English / Punjabi . Ability to excel in both individual and team situations . Excellent communication and public relation/speaking skillsPersonal Skills . Disciplined and well-organized in work habits, ability to excel in pressure situations . Cooperative, patient, and supportive team player/leader . Empathetic and interpersonal . Strong and effective team leader . Enthusiastic and energetic individual . Highly self-motivated and diligent worker . Strong time management and organizational skills . High level of personal ethics and integrityIndustry Related Skills . Operations Management . Transportation, Distribution, and Logistics Management . Business Development . Human Resource ManagementComputer Skills . Internet/Intranet . Windows Suite a. Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, Project) . Typing Speed: 65 wpm |