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Operations Supervisor Resume Harrison, O...
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Title Operations Supervisor
Target Location US-OH-Harrison
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Candidate's Name   Harrison, OH  513.309.6633  EMAIL AVAILABLE  LINKEDIN LINK AVAILABLE  RISK MANAGER Results-driven, dedicated, and accomplished leader with a proven track record of success in financial operations for leading financial institutions. Capable of analyzing and identifying multiple areas of risk and assessing value for the risk while mitigating potential fraud. Able to evaluate and identify weaknesses in processes and implement improvements to increase efficiency and control costs. Expertise in construction and renovation loan projects, including FHA 203K loans. Recognized leader capable of training and motivating team members to meet all goals. Exemplary interpersonal skills used to interact and build partnerships with senior leaders, associates, vendors, clients, and other third parties.  AREAS OF STRENGTH
  Operations & Administration  Financial & Insurance Services  Investigation & Research  Compliance  Relationship Building  Risk Assessment & Management  Team Leadership  Training & Development  Problem Solving  PROFESSIONAL EXPERIENCE
 AmeriFirst, Cincinnati, OH                                    4/2012   Present Renovation Draw Department Supervisor, 5/2016-Present Apply management, operations, and leadership experience in overseeing all pre-legal files during the escrow phase, including implementing processes and procedures, building and supervising a high-performing nine-member remote team, and interacting daily with vendors, and customers. Monitor and develop internal systems, continually training employees, monitoring investor compliance, engaging in risk assessment decision making, evaluating and hiring staff, and managing draw team processors. Accomplishments:  Managed 1121 post-closing renovation files including $35.2M in closed escrow accounts within last three years.   Successfully resolved 98% of pre-legal files without legal intervention.  Promoted to lead a team that has grown from two to nine members and continue department development.  Selected to participate in a six-month Emerging Leaders training program completed in 2015 and selected as part of the one-year Advanced Leadership program beginning in 2016.
 Draw Department Operations Specialist, 4/2012-Present Develop and implement draw process for a newly created department, while conducting other functions, including  establishing and advising on processes and procedures, analyzing current underwriting processes, and continually interacting with senior management to evaluate procedures. Ensure company maintains a program in compliance with HUD guidelines. Handle 203K full loan disbursement. Accomplishments:  Monitored and analyzed department development to ensure proper guidance and understanding of both the construction and investor guideline process related to transactions throughout renovation project from post-closing through completion.   Wells Fargo Bank, Cincinnati, OH                      1/2009   9/2011 Renovation Loan Specialist Originate renovation loans from application through closing for mostly first-time homebuyers purchasing REO or other distressed properties and originated FHA and conventional mortgage loans. Accomplishments:  Successfully completed Renovation Certification to become an area 203K Loan Specialist.  Guardian Savings Bank, Cincinnati, OH               2007   2009 Loan Officer/203k In-House Specialist Served as renovation loan expert responsible for training and development of loan officers in selling products and originating, processing, and closing all 203k loans brokered through M&T Bank. Accomplishments:  Successfully provided training to multiple branches, including 60 loan originators and branch managers to facilitate their efforts in selling the FHA 203K product.  Developed a strong referral base with trainees, achieving a high percentage of sales growth from leads directly originating from the training program.




Candidate's Name , Resume Page 2  PROFESSIONAL EXPERIENCE

   M&T Bank, Cincinnati, OH               2006   2007 Account Executive Responsible for opening a new market, providing training and sales support to loan brokers in Indiana and Louisville in a previously inactive market, establishing and building a consistently growing book of business. Cultivated and maintained relationships while addressing and meeting all broker needs through high-quality service. Accomplishments:  Possessed excellent knowledge of conforming, government, construction to perm, and renovation loans.  Consistently exceeded closed loan volume goals following a strategic business plan.
 Tri-State Paralegal Service, Cincinnati, OH              1989   2001 Owner/Paralegal Utilized entrepreneurial, case management, and leadership skills to create and launch a civil and criminal proceedings paralegal service company. Developed a reputation within elite group of attorneys, including law firms, large corporations and government agencies, resulting in a high-volume of complex cases, requiring case development, management, and trial preparation and participation.   Accomplishments:  Offered specialty services, including discovery and analysis of technical data and documents, creation of interpretive summaries and precise counsel trial binders.  Specialized in large volume cases, including medical malpractice and class action suits from case intake through case development, investigation, discovery processes to trial preparation and participation.
 Office of Special Prosecutor, Hamilton County, OH                         1989 Paralegal/Investigator Reviewed thousands of documents while maintaining 300+ files in conducting various investigations. Completed all necessary steps to secure grand jury indictments. Accomplishments:  Served as lead paralegal in a high profile trial involving 166 felony and 17 misdemeanor counts.
 EDUCATION & CREDENTIALS

 Xavier University, Cincinnati, OH 1995-2002 ▪ GPA 4.0
 Paralegal Studies, College of Mt St Joseph, Mt. St. Joseph, OH
 Publications The Property Valuation Packet, featured by WLW Radio on the Bill Cunningham and Mike McConnell radio programs. I found my Niche, The Mortgage Press, a National publication for the Mortgage Industry, September 2006

 

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