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Candidate's Name    JAVIER     E: mail:EMAIL AVAILABLEStreet Address
           Phone:  PHONE NUMBER AVAILABLE          HELP DESK / TECHNICAL SUPPORT SPECIALIST    > Accomplished Help Desk professional with 10 + years experience in      Technical and Help Desk support.    > Experienced in providing support via phone and in person.    > Excellent communication and problem solving skills.    > Experienced in supporting mixed computing environments including      Windows XP and 8.                                  TECHNOLOGIES            Electronics                            DigitalTest   Instruments               Software      (Circuit Analysis                (Logic Gate         (Multimeter            (WordPerfect      (Voltage & Current              (Shift Registers(Oscilloscope                 ( MS Word      (Measurement                     (Counters                 (LogicProbes                (DOS / Windows                                                                (Excel              Computer                              Transferable Skills                       (Autocad      (Microprocessor  Theory                      (Audio Visual Cabling &                   (Daneware      (Windows XP & 7 Operating Systems           Termination          (Citrix               (Basic Programming(Cisco VPN                                                             (GoTo Assist                                                (Ghost                                  PROFESSIONAL EXPERIENCE2008 - Present   Independent Contractor/ Miscellaneous Computer Jobs           Worked on computer upgrades and basic computer           maintenance.2007-2008   Humane Society of the United States           Computer Repair & Helpdesk           Answered  Helpdesk  calls,  also  worked  on  emailed   helpdesk           tickets.           Worked on Desktops, Laptops and Printers. Worked on helpdesk           issues both on the phone and in person. Used GoTo Assist to help           remote users           Also used Ghost to image hard drives,and installed Cisco Vpn for           remote users.2006-2007    Housing  Opportunities  Commission  ,  Montgomery   County(TEMPPOSITION)           Computer Repair & Helpdesk           Answered  Helpdesk  calls,  also  worked  on  emailed   helpdesk           tickets.           Worked on Desktops, Laptops and Printers. Worked on helpdesk           issues both on the phone and in person. Used Daneware  as  a  IT           management           tool. And a hard drive imager for imaging work.2005-2006   Daly Computers(TEMP POSITION)                                Computer Repair & Helpdesk           Responded  to  helpdesk  calls,  also  worked  on  and  repaired           computers  and  laptops  for  local  school  systems.  Also  ran           helpdesk calls for MVA, which  included  working  on  computers,           laser printers, card printers, and credit  card  machines.  Used           Citrix to log on to           office  network from remote locations.2004-2005   Miscellaneous Computer Jobs           Computer Repair & Database Building           Worked on and repaired computers for personal clients.  Built  a           client database in Act for sales client.1999-2004   Shen Milsom & Wilke, Arlington, VA.           Audiovisual Consultant & MIS           Configured drawings and added AV devices to them using  Autocad.           Downloaded backgrounds from client web sites. Worked with Novell           network and its tape backup. Responsible for keeping all desktop           and laptop computers working and software up-to-date.1997-1999   Manpower Technical (At Comsat Labs) Clarksburg, Md.           Electronics Technician           Built and  maintained  battery  test  stations,  which  included           computers for monitoring and controlling tests.  Used  excel  to           transfer and process   large  data  arrays.  Built  other  small           circuits such as Watchdog and Relay stations.           Manpower Technical (At Force 3) Crofton, Md.           Electronics Technician           Configured and set up network work stations. Tested to make sure           that all the programs were working.           Manpower Technical ( At EDS ) Landover, Md.           Electronics/Property Technician           Configured and set up new  PCs.  Responsible  for  shipping  and           receiving of computer parts. Basic Autocad tasks.OTHER 4th Degree Member of the Knights of Columbus.