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Search 2 million Resumes Keywords: City or Zip:	Related Resumes Pharmacy Technician High School Lenexa, KS Pharmacy Technician Medical Assistant Kansas City, MO Customer Service Pharmacy Operations Kansas City, MO Pharmacy Technician Customer Service Kansas City, MO Pharmacy Technician Customer Service Kansas City, MO Medical Center Care Pharmacy Lawrence, KS Pharmacy Overland Park, KS

Sharon L.                                       14003 Winchester Ct Grandview, MO 64030
                                                 PHONE NUMBER AVAILABLE

Austin                                           EMAIL AVAILABLE

Customer Service Specialist
Overland Park, KS
Objective

Excellent communicator with 20+ years of experience working in a demanding call center
environment as a customer service representative.
Experience

Specialty Pharmacy

United Health Group, Overland Park, KS

Mar 2016  Current

I contact the MDO to make sure the ICD10 codes and diagnoses are correct.

I verify the insurance to make sure it is still active.

To ensure that the supply amount and copay coverage is correct before shipping.
Bankcard Specialist

Alliance Data, Overland Park, KS

Mar 2012  Mar 2016

Provide top customer service to card holders
Answer inquiries from card holders regarding billing
Maintain a 90% or above call quality and in the top 4% of sales.
Phonebanker

Wells Fargo, Fort Worth, TX

Jun 2010  Nov 2011

Provide top customer service to account holders
Answer inquiries from account holders regarding their accounts
Maintained 100% call quality and was in the top 15% of sales
Customer Service Associate

Farmers Insurance, Olathe, KS

Mar 2006  May 2010
Provide top customer service to insureds and claimants.

Completed the first notice of loss for insureds and claimants.

Determined liability based on the facts of small claims/vehicle accidents

Maintained 90% or above call quality
Lab Technician

Lab Corp, Kansas City, MO

Jun 2002  Mar 2006

Completed testing with blood work and specimen
Nightly paperwork
Assisted with the training of new employees
Education

High School Diploma

Northeast High School, Kansas City, MO

1990  1993

09
06/1993
References

Available upon request