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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLE
PROFESSIONAL PROFILE
Versatile and dedicated professional experienced in service-oriented surroundings with a track record for managing
multiple priorities employing first-rate organizational and detail-oriented skills. Proactive and focused on adding
value through excellent communication skills and customer service mind-set; establishes strong rapport and fosters
positive working relationships with all levels of management, associates and clients. Excellent problem-solver ready
for new challenges, and able to adapt and learn quickly in ever-changing environments. Proficient in Microsoft Word,
Excel and PowerPoint.
PROFESSIONAL EXPERIENCE
INTEGRITY FUNDING OHIO, Greenville, SC 2012 - Present
Auditor/Field Agent
Service seven stores by collecting and auditing each stores files for accuracy and ship the files to South
Carolina within a 24 hour period.
Verify each stores daily payments brought in my customers and prepare the deposit to be sent to South
Carolina.
MEDICAL MUTUAL, Toledo, OH 2012 - 2012
Customer Care Specialist
Attended training modules, observed and listened on customer care calls and took calls for Third Party
Administration.
FIFTH THIRD BANK, Toledo, OH 2009 - 2012
Customer Service Representative
Facilitated customer awareness of products and services offered by the bank and identified opportunities for
cross selling of the value-added bank products and services resulting in meeting monthly referral goals.
Built customer loyalty through courtesy, friendliness and providing excellent customer service from handling
transactions in an accurate and timely manner to addressing each customer by name.
Accepted and processed customer deposits, withdrawals and loan payments, and issued receipts as well as
balanced assigned cash drawer daily with minimal cash variances.
Worked with bank customers on a daily basis, met their needs by either answering or referring their financial
questions to the appropriate individuals.
Kept vault balanced through daily exchange of money; performed audits on ATM and processed the
transactions from the Night Depository for the after banking hours deposits.
JCPENNEY, Maumee, OH2006 - 2008
Training Supervisor
Instrumental in the preparation for the opening of the new JCPenney store, covering 104,000 sq. ft; actively
recruited, interviewed and hired new employees to assure qualified associates were selected for the store.
Organized and administered Company approved training sessions for the new employees from selling
programs to catalog referrals and Point of Sale (POS) cash register training.
Maintained timely and accurate reports providing feedback on development of additional training programs to
address needs for specific content such as on-floor training of associates to enhance customer service skills.
Facilitated the Manager-of-the-Day program in the new store to develop highly engaged associate teams that
drove sales and profits.
Provided leadership in accurately maintaining the cash and credit card handling in the POS system and
actively sold the JCPenney credit card on a daily basis along with efficiently processing catalog and jcp.com orders.
Served as visual merchandising coach for floor sets ensuring that merchandise presentations were maintained
and fully stocked according to the company standards.
CONTINENTAL VALUATIONS, INC., Perrysburg, OH 1999 - 2004
Residential Appraiser
Appraised residential and investment properties noting specific characteristics of the property, location, and
the environment that surrounds the property which may affect the value of the property.
Photographed properties for estimating the propertys value and turned residential assignments around within
a 24-hour deadline.
Assisted homeowners with Ohio Department of Transportation (ODOT) projects involving eminent domain;
performed appraisals to provide a basis for determining the propertys value.
Researched government records for flood maps, plat maps, property cards, and zoning information involved
in the ODOT eminent domain projects that were used in appraisal reports to support findings.
CONTINENTAL VALUATIONS, INC. (continued)
Prepared written reports and forms from the Single Family Residential Appraisal (1004) to the
Interior/Exterior Report (2055) that outlined methods by which the estimations were made and meet appraisal
standards.
Conducted internet research on PACE, Aries and Multiple Listing Services to analyze and complete Value
Analysis, Short Forms and Narrative Reports to establish the propertys value.
MID AMERICAN NATIONAL BANK (fna SKY BANK kna HUNTINGTON BANK), Toledo, OH 1990 -
1999
Consumer Service Specialist
Underwrote construction loans according to loan parameters; reviewed documentation to ensure data integrity
and complied with state and federal regulations along with industry guidelines.
Oversaw the construction loan process from maintaining active records of customer construction draw
activity to ordering construction inspections by Appraiser and establishing escrow accounts with title companies.
Upheld Freddie Mac and Fannie Mae guidelines on underwriting mortgage loans, examined loan files for
accuracy and completeness, rectified loan exceptions with mortgage loan officers and provided funding for title
companies.
Accepted and processed daily customer transactions, opened and closed accounts, up-sold financial products,
and maintained up-to-date knowledge of banking services and products.
Followed bank control procedures from performing audits of cash drawers and the bank vault to verified night
depository drops from businesses and individuals and processed all accounts payable for the department.
Answered customer inquiries regarding account information, service charges and account histories while
complying with disclosure requirements, regulations and consumer privacy policies.
EDUCATION
HEIDELBERG COLLEGE, Tiffin, OH
Bachelor of Science in Business Administration
APPRAISAL INSTITUTE, Chicago, IL
Condemnation Appraising: Advanced Topics and Applications, #720
Condemnation Appraising: Basic Principles and Applications, #710
Standards of Professional Practice, Part B, #420
Standards of Professional Practice, Part A, #410
Residential Theory, #210
Appraisal Procedures, #120
Appraisal Principles, #110
How to Appraise Manufactured Homes Seminar, 2002
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