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Click here or scroll down to respond to this candidateCandidate's Name
Senior Loan Service Representative
Brookeville, MD Street Address
EMAIL AVAILABLE - PHONE NUMBER AVAILABLE
I am a professional, detail-oriental individual who performs well in a fast-paced, challenging
environment. I have excellent organizational skills and problem solving abilities. I excel at
working independently and am highly motivated to do well in my career whether independently
or within a team environment. I am looking to obtain a position that will enable me to utilize my
skills and truly explore my professional abilities.
Authorized to work in the US for any employer
WORK EXPERIENCE
Senior Loan Service Representative
Presidential Bank, FSB - Bethesda, MD - November 2001 to August 2016
Responsible for the administrative functions of the loan preparations through organizing loan
files, following established policies and procedures to provide loan servicing assistance to internal and external
customers by performing file audits and review functions, monitoring
insurance, boarding and servicing commercial, real estate, construction and installment loans
reconciling accounts, and entering loan data into core system.
Ability to comprehend all function areas relating to servicing loans
Excellent communication skills and proven effectiveness in working with various internal and external contacts
Ability to work with wide range of personalities in a courteous, effective and efficient
manner
Ability to work under the stress of meeting deadlines while ensuring compliance with all
policies, procedures, legal and ethical guidelines.
Experience with post and balance 1st mortgage, commercial loan consumer loan payment
transactions to servicing database.
Ability to perform end of day functions on servicing database and balance daily cashbox for operations under
strict time constraints.
Review daily loan reports and distribute as needed
Tracks and post close loans on the tax service, flood certifications, and delinquent tax report
Pay all hazard insurance insurance bills and review cancellation notifications
Perform other reasonable duties, including back up of other loan servicing staff, as assigned by immediate
supervisor
Maintain force placed hazard policies
Maintain condo insurance policies
Maintain flood insurance policies
Audit all consumer loans and prepare files for scanning
Remain inform of changes in Bank policies, procedures, and products
Provide assistance on loan servicing inquiries regarding payment inquiries, transaction
research, error resolution and general loan account questions
Train new loan service representatives
Service & Control Manager
Citibank - Bethesda, MD
Managed over 4 other employees as part of the customer service staff. Service and Operations
oriented position regarding customer service, operations, branch audits, bank products, establish
new deposit relationships, and maintain and improved existing relationships. Perform monthly as well as
quarterly audits. Maintained a high score on all audits. Assisted customers with any issues regarding sales
or service. Customer service standards were recognized during mystery shops of with a record of over 90%
on all mystery shops.
Perform daily audits
Perform monthly audits
Perform quarterly audits
Experience with teller transactions
Perform annual reviews
Enforces dual control procedures at all times
Assists new tellers with training
Keep staff informed of pertinent changes in operational policy and procedures
Prepares teller performance appraisals and disciplinary notices as required
Audit teller drawers
Maintains and tests alarms and other security devices.
Performs pre-audits to ensure ongoing adherence with compliance procedures.
Facilitates meetings to disseminate operational information.
Meets with staff regarding branch security and safety issues
Ensures excellent customer service skills are practice by all staff members.
Schedule tellers for adequate coverage at all times.
Keeps educated on all deposits, business and consumer loan products
Reports facility/building concerns to maintenance
Prepare documentation for scanning
EDUCATION
Business
Ivy Tech State College - Terre Haute, IN
SKILLS
AUDIT (10+ years), CUSTOMER SERVICE (10+ years), EXCELLENT CUSTOMER SERVICE SKILLS (10+
years), RECEPTIONIST (10+ years), RETAIL SALES (10+ years), LOANS (10+ years), MORTGAGE (10+
years)
LINKS
http://Candidate's Name @verizon.net
AWARDS
Above and Beyond
Employee of the year
Customer Service
CERTIFICATIONS/LICENSES
Certificate in Bankers of America
ADDITIONAL INFORMATION
Skills
Ability to comprehend all function areas to servicing loans
Excellent communications skills and proven effectiveness in working with various internal and
external contacts
Ability to work with wide range of personalities in a courteous, effective and efficient manner
Ability to input data accurately and efficiently into computer software systems
Ability to multitask by handling several details in a timely manner
Ability to comprehend all function areas relating to servicing loans
Ability to resolve questions and problems al also to manage personal work flow and meet
deadlines
Ability to work under the stress of meeting deadlines while ensuring compliance with all
policies, procedures, legal and ethical guidelines
Ability to exchange information and to report facts and technical information clearly and
concisely
Knowledge of microsoft word and microsoft excel
Excellent customer service skills
Audit Loan Servicing Files
Scan loan files
Posting 1st Mortgage Payments
Monitoring and disbursement of real estate taxes & escrowed accounts
Good Leadership Skills
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