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Click here or scroll down to respond to this candidate Candidate's Name
Street Address -223, Burton Ave, Princeton, BC V0X1W0 | C: PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
Professional Summary
Experienced and results-oriented Customer service and Sales professional with diverse background of
3 years in retail management and 7 years in Technical Customer Service with engineering companies.
Dedicated to providing excellent customer service and making operational and procedural
improvements. Key team player with excellent interpersonal and communication skills, establishing
and maintaining strong relationships with both clients and colleagues. Stunning ability to multi-task
while applying time management skills to achieve company goals.
Skill Highlights
Focused on customer satisfaction Training and development
New customer acquisition Time management skills
Account Management Excellent communication skills
Retail Inventory Management Relationship building and client
retention
Customer needs assessment
Analytical and Problem solving
Selected Achievements
Promoted to store manager after three months in Cashier position
Demonstrated professional etiquette and manners when interfacing with customers which
results in 30% improved feedbacks
Increased service revenue by 12% by acquiring AMCs from major clients
Achieved highest sales of spares in branch level in a financial year which increased service
revenue
Key member in development of Root Cause Analysis (RCA) system which facilitated
manufacturing and quality control departments to identify root cause of failures and fix them
and production level
Received Service Engineer of the month award in June 2006 and April 2007
Received Gold Medal in Engineering
Work History
Maple Leaf 1st Enterprises Limited (Husky), Princeton, BC 2014 to Present
Store Manager
Demonstrated high level of customer service by playing an active role in the store
Executed all merchandising, marketing and visual aspects of store according to company
directives
Responsible for inventory and order management
Ensured training and development of all team members is completed according to company
standards
Managed the set-up of store plans and promotions
Maintained clean and safe store environment for team members and customers
Kirloskar Brothers Ltd, Bangalore, KA, India 2011 - 2012
Assistant Manager- Customer Service and Sales
Provided aftersales service support for industrial pumpsets
Commissioning and troubleshooting of Vertical Turbine Pumpsets
Generated service revenues through acquiring AMCs and Overhauling jobs
Successfully maintained 94% customer satisfaction rate with executive and C level contacts
Effectively managed 5 Industrial service dealer accounts simultaneously throughout tenure
Extended and maintained customer network through regular visits
Conducted training programs for customer and service dealer mechanics/engineers
ELGI Equipments Ltd, Coimbatore, TN, India 2007 - 2011
Engineer- Customer Care System
Provided aftersales service support for reciprocating and screw compressors
Handled customer calls from centralized customer care centre for their aftersales support
Registered complaints in system using CCS software
Routed customer complaints to respective dealers and engineers
Handled warranty complaints and field failure analysis
Analyzed RCA through failure reports from CCS database
Handled all warranty administration
Handled customer calls to meet their application requirements
C.R.I Pumps Private Limited, India 2005 - 2007
Service Engineer
Resolved and responded to major complaints.
Created and implemented service agreements between industry and appointed service dealers
Ensured timely installation and commissioning of domestic and agricultural pumpsets
Presented product demos of new products at fields and in trade shows
Recognized and Awarded as Service Engineer of the month twice during tenure
Provided warranty complaint analysis and plan of action
Increased sales of Spares by effective forecasting and stock planning at branch and dealer
levels
Consistently maintained healthy relations with new and existing clients by regular end user
visits
Delphi- TVS Diesel Systems, Chennai, TN, India 2004 - 2005
Production Trainee
Co-ordination of 5S activities in various manufacturing locations
Worked in CNC machines
Team member to improve material handling methods
Education
International Business Management (Graduate Certificate) 2013
Durham College, Oshawa, ON
Master of Business Administration (Marketing) 2012
Bharathiar University, Coimbatore, TN, India
Bachelor of Business Administration 2010
Alagappa University, Karaikudi, TN, India
Diploma in Mechanical Engineering 2004
Sree Narayana Guru Polytechnic College, Coimbatore, TN, India
References
Available on request.
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