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Fairburn, GA Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE_____________________________________________________________________________________Summary:A great leader, trainer, and communicator with twenty-five years of medicaladministrative experience in Radiology, Orthopedics, Urology, PainManagement, Cardiology, and Gastroenterology.Highlights: . Manager . Quality Control . Radnet Millennium Scheduling . Cerner . Powerchart . IDX Master Scheduler . Global Patient Registration . HealthQuest . Communication . Call CenterWork History:Emory HealthcareSupervisor, Patient Access Radiology Scheduling February2015 - Present . Provides coordination and oversight, critical thinking, and accountability for the daily execution of patient access operations within the radiology call center. . Analyzes organizational systems and processes and makes recommendations for improvements in patient access and the radiology call center. . Proactively manages access scorecard, identify trends, reports issues to section administrators, and support the overall day-to-day operation of the Radiology Call Center. . Provide operational reports to senior management, stay current on coding and insurance practices and policies.Patient Access Quality Analyst Radiology October 2013 - February 2015 . Responsible for maximizing efficiency and occupancy while meeting service goals and objectives. . Oversee analysis and reporting of employee performance including schedule adherence. . Track, analyze and report historical data and trends and develop forecast modules. . Work directly with Supervisor to coordinate schedules, ensure adherence, and assist staff with daily service recovery. . Identifying risks, and generate new forecast when current day forecast has high deviation from actual.Patient Account Representative II June 2013 - October 2013 . Accountable for auditing scheduling errors and scanning orders for all radiological exams scheduled daily within the department. . Audit and quality control for 20 internal schedulers and multiple external schedulers. . Maintained the script pending process ensuring accurate scheduling of exams and that all orders had been scanned prior to patient arrival. . Worked with supervisor to troubleshoot and prioritize duties among schedulers.Patient Account Representative I February 2011 - September 2012 . Obtained demographical and insurance information to register patient for radiology exam. . Scheduled radiology exams for multiple modalities at multiple locations. . Recognized a valid order, correlation of ICD9 code to requested CPT code, and guidelines for scheduling multiple exams from different modalities on same day.Atlanta Cardiology ConsultantsFront Office Supervisor July 2009 - September 2011 . Supervised the coordination and facilitation of confidential, efficient, and continuous flow of patients through multiple front end/back end systems and processes. . Collaborated with members of the clinical care team to reduce backlog and minimize delays along the value stream of the patient encounter. . Worked closely with leadership and the clinical team to continuously improve, simplify and mistake-proof clinic processes to enhance the patients' experience. . Recruited new hires, coach current employees on performance, and design steps for improvement.Page 2 | Tikita Ransom | College Park, GA 30349 | PHONE NUMBER AVAILABLE |EMAIL AVAILABLE |_____________________________________________________________________________________Midtown UrologyLead Surgical Coordinator July 2007 - September 2009 . Accurately scheduled surgical procedures in accordance to company's established protocol, CPT/ICD9 criteria, and regulatory guidelines to ensure thorough completion for proper billing and collection. . Verified insurance and Workman's Compensation claims, knowledge of OSHA, HIPPA, and Insurance plans . Made certain all initial consultations, pertinent notes, lab slips, radiology and pathology reports were appropriate for surgery scheduling.Education:Kaplan UniversityBachelor of Science in Health Care Administration November 2015Summa Cum Laude . Presidents List: 11/15, 8/15, 6/15, 1/15, and 10/14. . Dean's List: 7/14.Certifications:Six Sigma Lean Professional September 2015Patient Account Representative September 2013Financial CounselorMarch 2013Health Care Access Associate March2013 |
