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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLE
Street Address
EMAIL AVAILABLE
CAREER SUMMARY
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Focused, careerminded business professional with Bachelors degree and handson business experience. Quick
learner with strong analytical and problemsolving skills. Exceptional leader with excellent communication skills and a
meticulous work ethic determined to meet identified goals.
Professional SKILLS
7+ years of experience providing customer support in busy call center environments for business and
insurance industry employers.
Intricate knowledge of customer/client relations, resolution of and correction of policy errors. Thorough
knowledge of business administrative implementation, technology, SEO,SMM ,salesforce CRM and marketing
initiatives
Knowledgeable in technical, conceptual content development of salesdriving tactics, administrative
management of company protocol and time deadlines.
Proven ability to drive recordhigh marketing campaign response rates.
Led market launch of new products. Identified sales opportunities, collaborated with engineering team and
created campaigns generating profit that exceeded expectations. Strategicrelationship/partnershipbuilding skills
listens attentively, solves problems creatively, and uses tact and diplomacy to find common ground and achieve
mutually beneficial outcomes.
WORK EXPERIENCE___
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National Vision Brooklyn, NY May 2007 July 2015
Customer Service Agent
Assisted with customer service issues, sales and inventory delivery
Writing and editing software documentation of patient data
7+ years of experience providing customer support in busy call center environments for business and insurance
industry employers.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve
complex issues and win customer loyalty.
Led market launch of new products. Identified opportunities, researched new product possibilities, collaborated
with engineering team and created campaigns generating profit
Bizloan America Manhattan, NY
March 3rd May 27, 2016 (Company defaulted)
Sales consultant
Provided customer support in busy call center environment for merchants in need of consumer capital
Experience in closure of merchant deals and management of customer related inquiries
Aided in sales initiatives to drive company growth
Home Advisor Manhattan, NY
May 31st 2016 August 20th
Sales consultant
Initiation of sales driving proprietary measures in busy call center environment for contractors in need of further
employment.
Multi scheduling of client needs for thorough satisfaction of product.
Alleviation of contractor concerns and management of customer information.
EDUCATION_____
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E&S Academy
July 20, 2015 September 2015 Elizabeth, NJ
Medical billing and coding certificate
Jersey City, NJ 08/2013 06/2014
PC Age Career Institute
Internetwork Engineering Certificate (earned 39 college credits)
Newark, NJ 2009 2013
Berkeley College
Bachelor of Science, Criminal Justice
Awards and Distinctions: Presidents and Deans List
Courses included: Digital Forensics, Global Security, Criminal law, business administration etc.
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