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Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE . EMAIL AVAILABLE PROJECT MANAGER/Business AnalystAn experienced IT professional with experience as Application Developmentlead and PM, DBA, QA test lead and PM, Conversion PM, Configuration PM,Defect Manager and Production Application Support Manager. This experienceincludes management of teams up to 35 members (contract and employee;onsite, offsite and offshore) in industries such as utilities,manufacturing, aerospace, insurance, financial, governmental, commercialservices and telecommunications. AREAS OF EXPERTISE Leadership . Professional / Technical Service Management . Project Management . Consultative Services Strategic Planning . Software Implementations / Upgrades . Process / Procedure Development Team Management . Training Program Development / Implementation Quality Assurance . Testing . Issue Mitigation Strategies TECHNICAL COMPETENCIES Hardware: IBM MF/PC . HP . TI . Dell . Unix Software: MVS/VM op systems . TSO/ISPF . VSAM . Fileaid . Panvalet . Endeavor Harvest . Remedy . ClearCase . ClearQuest . Rational Unified Process (RUP) . MS-Mail . IDMS/R . ADSO . OLM . IDD . MS-Office . MS-Project Project Workbench . Programmer Workbench . PowerPoint . Window . Quality Center Languages: COBOL . COBOL II . IDMS . IDMS/R . DB2 . IMS . Pascal . Fortran . SQL Databases: IDMS . DB2 . IMS . Sybase . Oracle CERTIFICATIONS ITIL v3 Foundation, PMP certification in progress PROFESSIONAL EXPERIENCEBogle Consulting Services, Johns Creek, Georgia . 2011 - Present ATT Corp - Sep, 2013 to Jan, 2016 Member of Tech Mahindra's senior project management team in supportof ATT's worldwide Operations. Work directly with the management of several ATT servicelines collecting performance data on their areas of operation to produce daily, weekly,monthly metrics and dashboards communicating the results to ATT senior management.Produce metrics and manage TM's performance against established SLAs between TM and ATT onweekly, monthly and YTD basis reviewed monthly with ATT senior management. 2011 - Present Provide consulting services to several small businesses on a widerange of issues: from setting up their accounting system/books properly, integrating theirvarious tools, business structure to reduce their liabilities and potential tax ramifications,network/hardware issues, methods for expanding their internet presence and marketing tools forexpanding their exposure and footprint on the internet in order to expand theircustomer base. ATT Wireless - Aug, 2012 to Feb, 2013 Mediation Defect Manager contracted to Openet Technologies on contractwith ATT Wireless responsible for mediation of production data, voice and u-verseissues. Track and expedite continued... Candidate's Name . Page 2 . EMAIL AVAILABLE resolution of all issues with emphasis on identification andresolution of revenue/customer impacting issues. Coordinate resolution activities by the technicalsupport staffs and communication of issues/statuses to ATT and Openet management.Contract ended when I suffered a serious knee injury which required extensive surgery andrehabilitation.T MOBILE, Atlanta, Georgia . 2006-2010A German wireless services provider, owned by Deutsche Telekom.Project ManagerLed hardware and software implementation and system upgrade projects inalignment with organizational goals. Managed project teams in support of70+ Quality Assurance (QA) testing environments. Oversaw dailyenvironmental outages to facilitate software upgrades, address serverissues, and implement server access requests.Major Achievements: . Partnered in generating a $2M in yearly savings, and improved system performance and stability by executing server operating system and server database software upgrades for 900+ servers and decommissioning 40+ servers . Reduced time for new hires to come up to speed by redeveloping, creating and documenting training processes for day-to-day operations and server maintenance for local, remote and global resources.CINGULAR WIRELESS, Alpharetta, Georgia . 2004-2006A provider of customer relationship management services, consulting andprofessional services, billing services, and self-care technology.Consultant (Convergys)Led the identification, remediation, validation and implementation ofcommercial production billing issues. Chaired daily meetings concerningcode related issue status, as well as resolution and identificationtimelines for delivery of code solutions, and mitigation strategies. Servedas Defect Manager, reducing the number of outstanding tickets, andshortening status meetings.Major Achievements: . Improved solution turnarounds by reducing daily issues through the implementation of improved processes, communication and support staff relationship-building skills. . Facilitated decision-making by upper management with content augmentation and accurate status data development.US ARMY RESERVE CENTER, Peachtree City, Georgia . 2004A support organization in the defense of the USA.ConsultantProvided support in the development of a new consolidated data center.Major Achievements: . Empowered the use of product enhancements with the successful upgrade of the Harvest support software to 5.2.1. . Trained staff in the optimal utilization and application of Harvest. continued... Candidate's Name . Page 3 . EMAIL AVAILABLEBOGLE AND ASSOCIATES, LLC, Duluth, Georgia . 2001-2004A provider of client online marketing strategies and website support.OwnerCollaborated with client companies in identifying their business operationmodels and needs to determine online marketing strategies for theirproducts and services.Major Achievements: . Created and implemented marketing solutions for clientsDeveloped websites and enabled effective messaging for various companiesKPMG CONSULTING, Atlanta, Georgia . 2000-2001One of the largest professional services firms in the world.Manager - (BellSouth)Served as the Configuration Manager for BellSouth's Vitria MiddlewareMessage Broker DataBus (MBDB) products. Provided support for Internet,wireline and wireless industries, as well as web-based eStore processes.Conducted requirements, logical and architectural process business flowanalysis. Developed and deployed formal development life cycle (SDLC) andQA methodologies, processes and procedures.Major Achievements:Instituted formal processes and procedures, enabling code modification andenhancement acceptance that was delivered for deployment to production.Consultant (Qwest Communications)Advised on divestiture following the acquisition of a regional cellularprovider. Performed requirements, logical and architectural processbusiness flow analysis. Identified and rated divested call traffic alignedwith divestiture contract terms. Calculated, categorized and classifiedunbooked revenue, reporting findings to senior management.Major Achievements: . Recovered $20M in unbilled and accrued interest revenue. . Circumvented the need to procure a new billing system by validating the existing systems capability to handle increased demand.Project Manager / Configuration Manager / Defect Manager / QA Manager(Standard Charter Bank of China)Led projects for new business-to-business (B2B) exchange portaldevelopment. Managed 30 resources across Houston, Texas, London, England,Vancouver, British Columbia and Hong Kong, China. Directed Configurationand Build Management teams through the planning and management ofconversion from PVCS to ClearCase. Coordinated Development and QA testingactivities that took place in Houston, Hong Kong, Great Britain and Canada.Planned project tests for environment and application upgrades. Acted asthe Defect Manager during critical testing, reporting accurate and currentstatus to senior management.Major Achievements: . Reduced change validation and delivery to QA teams by improving all deliverables from Application Development to Testing Teams. . Decreased issue identification and remediation implementation times by producing succinct and accurate information regarding outstanding critical defects.Additional work history available upon request. continued... Candidate's Name . Page 4 . EMAIL AVAILABLE EDUCATION Bachelor of Business Administration in Data Processing and Analysis (CS degree with business focus - now MIS program) Bachelor of Business Administration in Accounting University of Texas at Austin, Austin, Texas PROFESSIONAL DEVELOPMENT American Management Association and Oglethorpe University Certifications A+, Net++, Microsoft Certified Solution Developer Leadership Development ITIL v3 Foundation certification PMP certification, in progress AWARDS 3-time nominee for Peak Award - T Mobile |
