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Click here or scroll down to respond to this candidateCandidate's Name Miceli
Street Address Street Address Cell: 630. 520.8739
Lombard, Illinois Street Address EMAIL AVAILABLE
Professional Profile
Ambitious, high-energy educator, trainer, and leadership specialist successful in building and motivating
dynamic individuals and teams. Cultivates a culture in which all members feel comfortable voicing questions
and concerns, as well as contributing new ideas that drive growth.
Skill Highlights
MS Office and Mac proficient (75 WPM) Communicates effectively
Excellent Interpersonal and coaching skills Concierge responsibilities and event planning
Curriculum development and assessment Exceptional customer service
18 years in Education and Leadership, curriculum Customer service surveys
development and assessment Practiced in Instructional Design
Project management Team and goal oriented
Policy/program development
Experience
Educator - teacher, curriculum developer, and union representative 08/2004 - 10/2015
Marquardt School District 15 (reference letters and reference contacts available) Glendale Heights, Illinois
Promoted language development skills through reading and storytelling. Applied the positive reinforcement method to redirect
negative behaviors. Conducted small group and individual classroom activities based on differentiated learning needs.
Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all
lessons, units and projects. Worked positively with staff as MEA Union representative.
Educator - teacher and coach 11/2002 - 02/2004
Horry County School District (Reference letters available) Conway, South Carolina
Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented
interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students'
parents regarding in-class issues and learning interruptions to discuss solutions. Applied progressive teaching principles to a
class of 25-32 students, improving standardized tests scores and motivation of learning.
Marketing, promotions, and sales 5/2003-10/2003
Planation Lakes Myrtle Beach, South Carolina
Promoted and generated sales presentations guests for time-share vacation homes by offering incentives and information on
local tourist attractions, venues and events.
Educator - teacher and coach 08/1997 11/2002
Medinah School District 11(Reference letters available) Roselle, Illinois
Collaboratively developed curriculum and instruction for middle school English, Language Arts and Social Studies. Instructed
English, language arts and gifted Reading classes. Lead and meet with colleagues as Grade Level Team Leader. Also worked
with students and colleagues as athletic coach and supervised clubs and activities.
Educator - teacher and tutor 08/2001 - 12/2002
Huntington Learning Center (Reference letters available) Bloomingdale, Illinois
Taught weekly classes to more than 15 SAT/ACT prep students. Observed and assessed student performance and kept
thorough records of progress. Managed classrooms of 3 to 10 students on individualized learning programs targeted on
skills needed to improve overall educational success.
Educator - student teacher, volunteer, and school administrative assistant 02/1997 - 08/1997
Salt Creek School District 48(Reference letters available) Villa Park, Illinois
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files. Drafted meeting agendas, supplied advance materials
and executed follow-up for meetings and team conferences.
Legal secretary and Bookkeeper 01/1997 - 10/2007
Law Offices of Vincent M. Miceli Bloomingdale, Illinois
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Organized and maintained law
libraries, documents and case files. Photocopied all correspondence, documents and other printed materials. Drafted and typed
grammatically correct office memos.
Retail Worker Front desk team member 3/2001-2003
Sams Club Addison, Illinois
Front desk worker and team member. Managed membership account, returns, exchanges, concerns, incoming phone calls,
supervised cashiers, and substitute cashier.
Customer Service Representative - P & C Personal Insurance 06/1994 - 08/1997
Prudential Insurance (Reference letters available) Oakbrook, Illinois
Processed applications, payments, corrections, endorsements and other policy services. Collected customer feedback and
made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate
unusual customer requests. Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Hospitality Service - front desk, reception/concierge, sales/events, server 06/1990 - 06/1997
Nordic Hills Resort and Conference Center Itasca, Illinois
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for
information. Issued room keys and escort instructions to bellhops. Kept records of room availability and guests' accounts,
manually or using computers. Recorded guest comments or complaints, referring customers to managers as necessary.
Retail Worker - Customer Service team member 1996-1998
Kmart Addison, Illinois
Cashier, front end supervisor, front desk worker, various departments and retail team member. Managed returns, exchanges,
concerns, incoming phone calls, supervised cashiers, substitute department worker, and substitute cashier.
Education
Master of Arts: Concordia University - Education - Reading and Writing, remedial and teacher training
Chicago, Illinois, USA
Coursework in Reading Recovery, Educational leadership and Training. Three 3 courses deficient of MA in Reading and 6
courses deficient of Doctorate.
Master of Arts: Saint Xavier University - Educational Leadership and Training 2001
Chicago, Illinois, USA
Coursework in Child Development, Psychology, Action Research, and Education
Bachelor of Arts: Elmhurst College - Education - English and Communications 1997
Elmhurst, Illinois, USA
Coursework in Psychology, World History, Culture Development, Literature, Communications (Technology, Performance
Arts, Public Speaking), Professional Writing, and Education. Kappa Delta Pi member (Honors Society).
Associate of Arts: College of Du Page Associates Degree 2004
Glen Ellyn, IL, USA
Coursework emphasis in English, Psychology/Sociology, and Forensics/ Performance Arts. Also active in choral music and
theatre programs. Worked as aide to the head of the Theatre department. Phi Theta Kappa member (Honors Society).
Letters of References available in Interview Portfolio.
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