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Title Guest Services Representative
Target Location US-PA-Allentown
Phone Available with paid plan
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                           Djovany Dorsainvil
           Street Address
                    PHONE NUMBER AVAILABLE / PHONE NUMBER AVAILABLE
                  Mail: Candidate's Name @yahoo. com
Objectives: I want to be part of the success in an environment of growth
and excellence , where I can use my experience and education to help
the company and my coworkers be successful.
Experiences:
2015 / 2016: Marriott Hotel ( Haiti)
Front Desk Agent/ Receptionist
      Communicate with staff on the status of the rooms


      Up selling guests rooms and promoting hotel services


      Handling cash payment


      Maintain a clean and neat front desk area


      Represent the hotel to the guest throughout all stages of the guests

      stay
      Verifying guests method of payment during check- in and run a

      background credit check
      Answering telephones and direct phones call accordingly




2012 / 2014: Kinam Hotel ( Haiti)
Front Desk Agent / Receptionist


2011 / 2012: Royal Caribbean cruise
Facilities Department
      Make sure the ship is clean at all time


      Great and smile with the guest

       Own the guests problems


       Inform the guests about all the events that are taking place on the

       ship
       Look the part at all time





2010 / 2011: Unicarte ( Haiti)
 Authorization Agent
       Answering telephones


       Blocked stolen credit card




2008 / 2009: Karibe Hotel ( Haiti)
Front Desk Agent / Receptionist


Native Languages:
       Creole


       French (fluent)




Foreign languages:
       English (Fluent)


       Spanish (Basic)




2006 / 2008
C. E. D. I University ( Haiti)
       Interpretariat traduction (Diploma)

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