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Click here or scroll down to respond to this candidate RESUME|Candidate's Name |Home Phone: PHONE NUMBER AVAILABLE ||Email: EMAIL AVAILABLE |Cell Phone: PHONE NUMBER AVAILABLE | OBJECTIVEAs a Technical Writer, I have freelanced for 12 years (of my 26 years totalexperience) and I believe that experience has given me a unique perspectiveon how companies do business. From startup companies in universityincubator programs to Fortune 100 companies, I have observed how eachcompany accomplishes its objectives. I have seen what works and what doesnot. PRIMARY SKILLS . Over twenty-five years technical writing experience (60% as contractor/40% as employee) in documenting hardware and software products, for internal use, general audiences, and customization for customer-specific features . Experience creating instructional material for classroom instruction and training materials for clients . Proficient with Framemaker, MS Office (Word, Excel, PowerPoint, Access), Robohelp, Madcap Flare, Oxygen, Acrobat, Snag-It, Photoshop, Dreamweaver, InDesign, Illustrator, and Visio . Online tools include Confluence, Sharepoint, JIRA, Adobe AEM/CQ5 Content Management System, Astoria/XMART . Extensive experience in creating and maintaining: o User Guides/Quick Start Guides o Reference/"How To" Guides o Implementation and Installation Guides/Configuration Guides o Instructional and classroom materials o System documentation and Admin Guides o Online Help and Web-based Help, HTML content o API documentation o Policies and procedures . High attention to detail . Excellent written and verbal communication skills with subject matter experts (SMEs) such as developers, product managers, business analysts, and users . Ability to grasp technical concepts and write understandable documentation based on defined standards . Agile/scrum software development environment . Ability to meet deadlines for multiple projects ACHIEVEMENTS/AFFILIATIONS . Published author-PC book and magazine articles . STC Award of Merit-Printed Publications Competition . Society for Technical Communications (STC) Senior Member . Freelance photographer WORK HISTORYFreelance Technical Writer (self-employed) - Virtualtechwriter.com (May2016 - Present). Performed multiple technical writing projects remotely forclients located in the US, Australia, Russia, and China. MS Office, MSWord, Robohelp, Madcap Flare.Contract Technical Writer - Cisco Systems (wireless products) (March 2015 -April 2016). Documented new wireless access points for print and onlinehelp deliverables remotely. The virtual team was located in the US, Canada,and China. User Guides, Quick Start Guides, Pointer Cards, online help.Used MS Office, Adobe Framemaker, Snag-It, Webworks, Oxygen, andAstoria/XMART.Freelance Technical Writer (self-employed) - Virtualtechwriter.com(November 2014 - February 2015). Performed multiple technical writingprojects remotely for clients located in the US, and Australia. MS Office,MS Word, and Robohelp.Information Engineer III - NCR Corporation (financial software), Duluth, GA(November 2009 - November 2014). Maintained user guides, installationguides, and ad hoc projects for several product lines. Created newdocumentation for a mobile banking application. Team was local and virtual.Successfully proposed to Product Management to convert a one-thousand pageUser Guide from MS Word to Framemaker. The result was increased white spacefor easier readability, use of conditional text for customizing the Guidefor multiple customers, and creation of an index for the first time. UsedConfluence to disseminate latest documentation to developers, productmanagers, and customers. Used JIRA application to track documentationtasks. Used Framemaker, MS Office, MS Word, Robohelp, Snag-It, SVN, andAdobe Acrobat. (Job eliminated due to budget cutback).Freelance Technical Writer (self-employed) - Virtualtechwriter.com(November 2008 - November 2009). Performed multiple technical writingprojects remotely for clients located in New York and Israel. Used MSOffice, MS Word, and Robohelp.Senior Technical Writer - Lancope (network security), Alpharetta, GA (July,2006 - October, 2008). Created and maintained printed user guides, andapplication notes for network security product; maintained configurationguides for network hardware devices. I also maintained online help for aGUI product. Created MS Access database to track Tips of the Day items forapplication. Used Framemaker, MS Office, MS Word, MS Access, Snag-It,Robohelp, Madcap Flare, and Adobe Acrobat. (Job eliminated due to companydownsizing).Technical Writer - MSD, Inc. (US Postal Inspector General), Fairfax, VA(April, 2006 - July, 2006). Interviewed developers for updates to existingapplication modules. Revised and reformatted user manuals forInvestigations, Timesheets, and Leave Notice modules as well as creatingonline help (HTML format). Created training materials for end users. Workedwith developers to create links from application to HTML pages. Used MSOffice, MS Word, Robohelp, and Adobe Photoshop.Technical Writer - ACI Webs Inc./BearingPoint, Inc. (US Army), Blacksburg,VA (September, 2002 - April, 2006). Created and maintained user guides andonline help for multiple projects (10-12) as the only technical writer onstaff. Interviewed developers and project managers about revisions toexisting applications. Created Framemaker templates to standardize allprinted manuals for the ALTESS applications; created a writing standardsand style guide. Created MS Access database to track all documentationprojects from initiation to delivery. Researched integration of HTML helpwith Coldfusion applications and developed matrix to aid developers. UsedFramemaker, MS Office, MS Word, MS Access, Paintshop Pro, Robohelp, andAdobe Acrobat. SAMPLES/REFERENCESWriting samples and reference letters are available on request. EDUCATION/CERTIFICATION . B.A. Business Management, N.C. State University . APICS - Certified (American Production & Inventory Control Society) . Completed Information Mapping course . Completed Six Sigma Yellow Belt training |
