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Click here or scroll down to respond to this candidateCandidate's Name
Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
Professional Summary
Results-oriented banking professional with 37 years in deposit account research and general
bank operations. I am passionate about providing exceptional service and exceeding
expectations.
Skills
Strong work ethic
Organized
Detail-oriented
Proofreading
Data entry, data management
Ledger/account reconcilement
High level of accuracy
Excellent written and oral communication skills
Independent worker
Microsoft Outlook/Office
Work History
01/2005 to 08/2015 - Consumer Operations Specialist
Huntington National Bank 7 Easton Oval Columbus, Ohio 43219
Responsible for research and due diligence of deposit accounts and bank checks
eligible for unclaimed property reporting.
Filed annual unclaimed property report for all business segments within Deposit
Operations to all states/jurisdictions in Huntington's banking footprint in accordance
with state reporting requirements.
Research and due diligence efforts resulted in 97% average deposit account retention
for Huntington.
Performed semi-annual review of reporting requirements to ensure compliance with
unclaimed property statutes for each jurisdiction; developed and/or modified internal
procedures and processes accordingly.
Maintained confidentiality of bank records and client information.
Completed annual training of regulatory compliance requirements, including Bank
Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act and Privacy Act.
07/1988 to 01/2005 - Customer Research Team Lead
Huntington National Bank 2361 Morse Road, Columbus, Ohio 43224
Supervised a team responsible for research and resolution of customer
inquiries/concerns relating to their deposit account(s) and/or bank relationship.
Responsible for end-to-end resolution of escalated customer inquiries and requests, as
well as complaints filed with executive management team and/or regulatory agencies.
Trained new staff members on relevant bank systems, processes and procedures.
Ensured that customer service standards were maintained consistently at a high level.
Developed and implemented numerous process improvements and quality controls to
maintain efficiencies within the department.
Maintained friendly and professional internal and external customer interactions.
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