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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Eastbrook Drive Mobile: PHONE NUMBER AVAILABLE
Troy, Missouri Street Address Email: EMAIL AVAILABLE
SUMMARY
Senior business professional with a proven record of leading high-growth, transition
and start-up operations in domestic and international environments. Diverse
operations and management background with emphasis on execution, quality and teamwork.
Communicates effectively at all levels of the organization and instills confidence
with stakeholders in a constantly changing business environment.
FUNCTIONAL EXPERTISE
Strategic Sourcing Budget Development Lean Principles
Valuation Analysis Resource Planning Quality Systems
Vendor Contracting Business Case Development Root Cause Analysis
Operations Analysis Proposal Development Risk Analysis
Corporate Communications Negotiation Strategies Continuous Improvement
Regulatory Compliance Program Implementation Recovery Plans
PROFESSIONAL EXPERIENCE
MTM Inc., Lake Saint Louis, Missouri Jun 2013 Oct 2016
Business Overview: Broker of non-emergency medical transportation services to MCO
and Government entities.
Director Provider Network
Leads all aspects of non-emergency medical transportation network development.
Responsible for Provider recruiting, contracting, rate development, quality
compliance and operational performance. Ensures network adequacy, scalability and
sustainability through aggressive administration and vendor management protocols.
Achievements:
Launched Preferred Provider Program yielding annualized savings of $800K.
Introduced technology solutions reducing operating costs by 35%.
Standardized contracting documents and procedures reducing administration by 50%.
Leads customer service initiatives producing multi-year satisfaction survey results of 98%.
Champion of cost offset initiatives realizing annual savings of $5M.
Contract Callers Inc., St. Louis Missouri Mar 2011- Dec 2012
Business Overview: General contractor providing technical services to Public Utility
industry (Electric/Gas/Water).
Director - Strategic Implementation
Provides leadership and coordination across the enterprise ensuring implementation of
corporate vision and key objectives. Develops strategic business models, leads merger
and acquisition opportunities, evaluates emerging technologies, champions process
improvement initiatives and facilitates "Best in Class" operational standards.
Achievements:
Implemented company s first Performance Management System (Balanced Scorecard/Metrics).
Created financial Valuation Models qualifying businesses for acquisition consideration.
Developed standardized framework and content of the corporate Strategic Operating Plan.
Established guidelines governing development of operating procedures and work instructions.
Haas Group International Inc., St. Louis Missouri May 2008 - Nov 2010
Business Overview: Global distributor of chemicals to US Government, Aerospace and
Commercial Industry.
Senior Planning Manager
Accountable for capacity management associated with regional Distribution Centers.
Ensures integrity of operating procedures, facilitates recovery plans and pursues
technology solutions. Develops logistics strategies, defines capital budgets and
supporting business case rationale. Leads business initiatives, facility build-out,
consolidation and integrated support services. Champion of Lean and Change Management
initiatives.
Achievements:
Increased annual revenue $1M through facility consolidation initiatives.
Leveraged existing manpower driving 15% decrease in direct labor cost.
Reduced inventory build-up of $1.5M through effective supplier management.
100% multi-year / multi-site ISO14001, AS9100 & OHSAS 18001 compliance.
Avchem Inc., St. Louis Missouri Aug 2001 - May 2008
Business Overview: National distributor of chemicals to US Government, Aerospace and
Commercial Industry.
General Manager - US Operations
Accountable for multi-region operations P&L. Contributor to business development team
supporting new and incremental business initiatives. Develops business case analysis
providing financial recommendations to the executive leadership team. Develops divisional
budget, capital forecast and strategic operating plan. Ensures compliant facilities
management, standards of performance and customer satisfaction.
Achievements:
Instrumental in achieving 3 year annualized revenue growth of 38%.
Maintain consistent customer service satisfaction ratings of 99%.
Standardized DOT compliance & shipping programs for warehouse operations.
Boeing - Integrated Defense Systems, St. Louis Missouri Feb 1992 - Aug 2001
Business Overview US Defense Contractor specializing in the manufacture and assembly
of aerospace products.
Operations Manager Chemical Management Services
Team leader contributing to the implementation of a hazardous material tracking program
and point of use replenishment system. Manufacturing manager of aero structure adhesives
and sealants. Responsible for multi-site warehouse operations and transportation logistics.
Developer of corporate operating plans and facilitator of necessary systems ensuring
regulatory compliance for manufacturing operations.
Achievements:
Launched Boeings first Point of Use chemical materials replenishment program.
Recognition of Lean Award for chemical management initiatives yielding savings of $500K.
Co-developer and operations leader of Avchem Inc. (Boeing sponsored business spinoff).
TECHNICAL SKILLS
Computer literate: Enterprise Resource Planning Systems, AS400, Salesforce, Microsoft
Office (Excel, Access, Outlook, PowerPoint, Microsoft Project, Visio, Word).
Financial analysis: Detailed comparative analysis skills supporting enterprise level data.
Communications: Strong public speaking, writing and presentation skills.
Mentor / Coaching: Proven capability developing and grooming key leadership candidates.
Technical aptitude: Robust knowledge of Medicaid and Medicare support principles.
Negotiation skills: Perceptive negotiator producing win-win value solutions.
Issue management: Exceptional problem solving and issue resolution capabilities.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Master of Science (MS) Corporate Communications, September 2000
Lindenwood University, St. Charles, Missouri 4.0 GPA
Bachelor of Science (BS) - Business Administration, January 1992
Missouri Baptist College, St. Louis, Missouri
Voluntary Improvement Program (VIP) - The Boeing Company, St. Louis, Missouri 1992 2001
90 hours accumulation of technical, leadership and finance training.
LinkedIn website: http://LINKEDIN LINK AVAILABLE
Professional Biography
Candidate's Name
Recognized as a results driven operations leader, Candidate's Name provides value
and vision to organizations seeking world-class perspective and operational excellence.
In 1996 Jim held a key role leading a technical services team focused on implementing
Change Management and Lean initiatives within the Boeing Integrated Defense Systems
operations in St. Louis, Missouri. The team established Boeing s first Chemical Management
Service department; chartered to reduce cost and mitigate risk associated with the
storage, distribution and disposal of hazardous chemical materials utilized in
aerospace production operations. Jim lead the development and implementation of Boeing s
first Just-in-Time / Point-of-Use integrated supply chain management model; an
enterprise resource planning and materials tracking system revolutionizing the manner
in which chemical material life-cycle is monitored and tracked in a large manufacturing
environment. The program was successful; earning corporate wide recognition through
presentation of the prestigious Boeing Achievement Award and continues to be the model
for chemical and non-metallic materials management at Boeing today.
In 2001 Jim left Boeing to support the realization of Avchem Inc., a Boeing sponsored
business spin-off focused on providing chemical management services and supply chain
optimization to the aerospace industry. Jim s primary role was to structure and manage
the Operations division of the new start-up business, including but not limited to
commodity planning, quality control, process development, facilities management, inventory
control and logistics. His managerial oversight and operations leadership was instrumental
in Avchem obtaining ISO certification and maintaining a multi-year/multi-site 100%
compliance record. Jim also played a significant role in business development and
customer service support. He was directly responsible for providing business case
rationale and economic justification supporting the realization of several multimillion
dollar service agreements with aerospace and US government entities.
In 2008 Avchem merged with Haas Group International Inc. to form one of the largest
integrated supply chain and technical services business supporting the global aerospace
industry. Jim s role transitioned from operations to corporate planning in support of
the multi-year merger plan. He led the integration of legacy operational standards and
procedures, developed capital valuation models and defined facility capacity requirements.
Jim successfully merged several major warehouse operations saving millions of dollars
in redundant operational expense.
In early 2011 Jim transitioned from the aerospace industry to the public utility services
market. He joined the management team of Contract Callers Inc., an industry leader
providing outside contractor support services to the public utility market. In conjunction
with leading merger and acquisition initiatives, Jim provided coordination across the
enterprise ensuring implementation of the corporate vision and strategic business objectives.
In June of 2013 Jim joined the corporate leadership team of MTM, Inc., a nationally recognized
broker of non-emergency medical transportation services supporting Medicare and Medicaid
beneficiary programs. His primary role is leading the organizational development and operational
expansion of the transportation provider network, developing cohesive partnerships,
increasing revenue, quality and service sustainability.
Jim holds a Master of Science degree in Corporate Communications from Lindenwood University
and a Bachelor of Science degree in Business Administration from Missouri Baptist College.
He resides in the mid-west region of the United States (St. Louis, Missouri) and is open
to exploring new challenges and professional growth opportunities.
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