| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Street Address . PHONE NUMBER AVAILABLE . EMAIL AVAILABLEEffective management professional with over 20 years of demonstratedsuccess and experience in project management, customer service and sales indiverse organizations. Strong ability to build business relationships andapply technical skills and critical thought to develop solutions. Developsteams to take ownership and serve as valued business partners. Expertisein: Project Management / Compliance-Regulatory laws and rules / Relationship Management / Customer Service / Call Center Management / Account Management PROFESSIONAL EXPERIENCEMasterCard Worldwide, O'Fallon, Missouri 2013 - PresentGlobal technology company providing transaction processing and otherpayment-related products and services in the United States andinternationally.Travel and Expense Auditor/Card Program Administrator - MasterCardWorldwide (2013 - Present)Manage the Global Commercial Card program in accordance with all applicablecorporate policies, serving as the single point of contact (SPOC) for allCorporate Travel and Expense (T&E) cardholders. . Process 70+ cardholder applications per month for new and existing global employees, while providing guidance and training to Corporate T&E cardholders regarding accounting processes, travel policy and the T&E system . Process bi-monthly payroll for United States and Canada employees, ensuring any and all reimbursements are paid in a timely manner . Conduct random audits of T&E expense reports in Oracle, verifying all required receipts are attached to the expense report, while ensuring all T&E policies are adhered to . Perform account maintenance of corporate cards, making changes based on MasterCard restrictions, temporary and/or permanent credit limit increases, closing accounts. . Conduct policy compliance reviews and document/report any potential card misuse . Liaison to the Global Commercial Card Program Manager to support routine reporting requirements as well as the implementation of new process enhancementsRabo AgriFinance, St. Louis, Missouri 2012 -2013Rabo AgriFinance isa leading global financial services provider with over$900 billion in assets serving more than 10 million customers worldwideAnti-Money Laundering Compliance Analyst - (2012 - 2013) Accurately completed timely reviews of all Know Your Customer (KYC) files according to the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) program standards. . Created and maintained reports depicting customer transactions while searching for trends that presented illegal activities, manually monitoring over $60 million monthly. . Drafted the procedures for the new ECDM Tool (Electronic Customer Data Management) to show that the company is in regulatory compliance when inputting and tracking new customer data into internal systems.Citi Group (Spherion - Contract position), Tampa, Florida 2011 -2011Citigroup Inc., a diversified financial services holding company, providingvarious financial products and services for consumers, corporations,governments, and institutions worldwide.Anti-Money Laundering Operations Senior Analyst - (2011 - 2011) Worked independently conducting searches, gathering data and recording evidence from internal systems, the internet and commercial databases, while acting autonomously and utilizing discretion in conducting timely, accurate and effective analysis of anomalous behavior. . Prepared SARs (Suspicious Activity Reports) on suspected transactions, while adhering to business Service Level Agreements (SLAs) and confidentiality standards. . Created and maintained cases where accumulated facts from investigations are utilized in presentations to senior management via case reports and excel spreadsheets.AT&T, Inc., St. Louis, Missouri 1996 - 2010AT&T Inc. provides wireline and wireless telecommunications services in theUnited States and internationally, including internet and televisionservices.Project Manager, Contract Auditing (2006 - 2010) Played key role in managing more than 50 Midwest and Southwest Region accounts, using strong project management skills to perform contract audits which validated more than $8 million in revenue over four years. . Created and managed detailed documentation of audit findings using extensive Excel, Word and PowerPoint presentations, and participated in review sessions to convey results to account teams, customers, and multiple levels of management. . Performed vital off-site management role in investigating and resolving complex maintenance and billing issue while performing Quality Assurance, exceeding one-week turnaround requirements.Customer Care Manager, Custom Billing (2003 - 2006) Effectively administered new customer contracts in excess of $60 million annually, including implementation, and revenue tracking, providing results to various account teams. . Traveled throughout the country to conduct on-site training on new billing platforms, enabling self-sufficiency and increasing individual productivity. . Participated on the team that successfully converted global customers to a new consolidated billing platform, decreasing costs and improving customer service.Administrative Human Resources Manager, Call Center (2001 - 2003) Administered new-hire orientation on a monthly basis to better prepare more than 40 new employees of company policies and procedures while over-seeing a sales unit of over 240 sales agents. . Created and managed a database to efficiently track headcount and allocate resources according to business unit needs. . With union representation present, conducted a coach-and-counsel session for each attendance violation while administering varying levels of discipline to repeat violators thus helping to reduce absenteeism.Coach Leader/Sales Manager, Call Center (2000 - 2001)Coached and developed between 20 and 30 Call Center staff so that eachsales agent possessed sufficient knowledge of the various landline productsand services offered to be a successful team member. . Closely monitored sales for quality assurance and coached sales agents on presentation skills, contributing to increased sales production month-after-month. . Consistently exceeded quarterly productivity results and was subsequently promoted to Administrative Human Resources Manager within twelve months.Retail Sales Representative (1996 - 2000) Collaborated with new and existing clients to assess wireless communication needs, generating repeat business and additional sales and referrals from satisfied customers. . Consistently exceeded monthly sales goals and earned quota achievers award recognizing all top sales producers in 1996. Software SQL, Excel (Pivot Tables, V-Lookups), Word, PowerPoint, Access, Oracle, Business Objects EDUCATIONAssociates in Applied Science - General Business, St. Louis CommunityCollege, St. Louis, MissouriBusiness Management, Maryville University of St. Louis, St. Louis, Missouri PROFESSIONAL CERTIFICATIONS Six Sigma "Yellow Belt", certified with AT&T March 2010 |
