| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address NW 88th Terrace PHONE NUMBER AVAILABLE
El Portal, FL Street Address EMAIL AVAILABLE
OBJECTIVE To obtain a reservations position in the hospitality industry in which I can utilize my technological and interpersonal skills, as well as my knowledge of the travel and hospitality industry.
WORK EXPERIENCE
Bahamas Paradise Cruise Line Fort Lauderdale, FL
Cruise Sales Specialist/Outbound Call Lead Specialist Dec 2014 Sept. 2016
Providing exceptional customer service to all new and existing clients with booking vacation needs in a call center environment.
Assisting all guests with inquiries and responding to all guest communications in a timely manner.
Working with sales teams to strategize on weekly sales targets.
Meeting and exceeding monthly sales targets
Loews Miami Beach Hotel Miami Beach, FL
Lead Group Reservations Coordinator March 2010 Nov. 2014
Build and maintain a friendly and efficient relationship with meeting planners; utilize interpersonal skills to communicate with such planners on group block matters, contract terms, and special needs and requests
Review group sales contracts, anticipate group needs, and monitor hotel occupancy
Import rooming lists of up to 790 room nights on peak, create group landing pages, coordinate booking instructions with central reservations, and run various reports daily to monitor groups progress
Assist in creating group resumes and attend weekly resume meetings in order to update hotel department heads on group details
Attend weekly group pick-up meetings and communicate with revenue management team on groups progress, as well as help strategize overbooking
Multitask and manage time effectively in order to accomplish various tasks throughout the day
Travel Planner April 2008 March 2010
Assisted customers in making reservations with a luxury hotel brand
Provided guests with exceptional customer service; anticipated guest needs and matched them with the appropriate sources to exceed guest expectations
Utilized persuasive sales techniques to up sell room categories and generate profit
Managed day to day reports, and assisted Front Office with monitoring of room inventory
Discovery Cruise Lines Miami, FL
Vacation Specialist May 2005 October 2007
Assisted guests in creating their travel plans, and responded to various guest situations or concerns across various aspects seeking quick satisfactory resolutions
ACTIVITIES
Star Trainer Loews Miami Beach Hotel October 2011 Nov 2014
Train all new hires in the reservations department, and provide on-going support
Assist the Reservations Manager with monthly training topics, and coordinate departmental meetings
Attend weekly meetings with other star trainers to improve overall training within the hotel
Implement training guidelines for all future employees in the department; develop a departmental training manual and implement it s use
Conduct team member outings with a given budget, and create recognition programs for team members
SKILLS
Computer: BosaNOVA, Opera POS System, Delphi, Microsoft Office, and Internet Research
References Available Upon Request
|
