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Click here or scroll down to respond to this candidateCandidate's Name
Annapolis, MD Street Address
Cell: PHONE NUMBER AVAILABLE |EMAIL AVAILABLEPROFESSIONAL SUMMARYI am an IT Business professional with over 9 years of success inidentifying, evaluating, documenting and managing requirements for ITsystem redevelopment and over 27 years of experience in the property andcasualty insurance industry. I have a proven track record in managingprojects, analyzing business and financial requirements, interviewing usersand stakeholders, making recommendations, writing final reports for seniormanagement and developing and presenting system training materials. Inaddition, I have a clear understanding of Business Analyst Body ofKnowledge (BABOK).CORE STRENGTHS . Project Management . Program Development . Business/Data Analysis . Software Requirements Development . IT Security Policies & Procedures . Detailed-Oriented . Exceptional Interpersonal Skills . Exemplary Team Building Skills . Strategic Planner/Strategic Thinking . Excellent Oral and Written Communications . Self Motivated/Self Starter . Testing/Troubleshooting . Training/Coaching . Conference Planning & Vendor Supervision . Disaster Recovery . Strong Ability to Multi-Task . Problem Solver . Medicare Part D KnowledgeEDUCATIONBachelor of Arts Degree in Information Systems Administration: June 2000 GPA: 3.5 Cum LaudeSojourner Douglass College, Baltimore, MDEMPLOYMENT HISTORY:End2End Technical Solutions Inc. August 2015 -January 2016Business Analyst/Test Engineer . Assisted in analysis of current systems, processes, and technologies to identify opportunities for increased efficiencies through the implementation of software changes. . Worked on multiple software requirements simultaneously according to established plans. . Developed business architecture using requirements such as scope, processes, alternatives, and risks. . Analyzed client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis. . Conducted all levels of required testing including functional, regression, user acceptance, integration and performance to verify the client's needs are met. . Executed baseline regression testing independently of functional and user acceptance testing, in order to ensure that critical system functionality was not affected by functional changes. . Communicated client's business requirements by constructing easy-to- understand data and process models. . Provided input into developing and modifying systems to meet client needs and develop business specifications to support these modifications. . Acted as the liaison between business and technical personnel to ensure a mutual understanding of processes and applications. . Developed software release notes to document and communicate business practice modifications resulting from software changes.Candidate's Name 's Income Tax Service October 2014 - PresentOwner/CEO . I am a licensed income tax professional. . Prepares income tax return forms for individuals and small businesses: Reviews financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return. . Interviews clients to obtain additional information on taxable income and deductible expenses and allowances. . Computes taxes owed, using adding machine, and completes entries on forms, following tax form instructions and tax tables. . Consults tax law handbooks or bulletins to determine procedure for preparation of atypical returns. . Occasionally verifies totals on forms prepared by others to detect errors of arithmetic or procedure. . Calculates form preparation fee according to complexity of return and amount of time required to prepare forms. . Wrote and maintained a professional business plan. . Service approximately 20 consistent customers ( I'm still growing this business) . Develop and maintain the company budget. . Provide budgetary and financial advice to customers. . Provide investment advice to customers. . Provide outstanding customer service.Maryland Automobile Insurance Fund (MAIF), Annapolis, MDIT Business Analyst/Project Manager August 2011 - June 2015 . Assisted in analysis of current systems, processes, and technologies to identify opportunities for increased efficiencies through the implementation of software changes. . Worked on multiple software requirements simultaneously according to established plans. . Worked within schedule constraints to assure the completion of the gathering of requirements and the documentation of tasks. . Engaged with clients to gather software requirements/business rules, and ensure alignment with development teams. . Worked with Information Technology experts to assure that the system requirements were fully understood by the programmers and system developers and meet all the system development lifecycle standards and requirements. . Evaluated the risks related to requirements implementation, testing processes, project communications, and training saving the company on average $5,000+. . Identified and reconciled the errors in client data to ensure accurate business requirements. . Drafted and maintained business requirements and aligned them with functional and technical requirements. . Facilitated monthly meetings with clients to document requirements and explore potential solutions. . Assisted the client in the definition of the project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. . Acted as the Business Analyst and Project Manager on the development/implementation of the Policy Administration System (PAS). My duties on this project consisted of the following: managing the project time, the project scope, the project resources, and obtaining the client's signoff on system requirements. . Worked closely with the Systems Architecture team on the integration of PAS to ensure accuracy while going through the software development lifecycle documentation. . Worked on the creation of new modules within the PAS system and implemented new procedures for data transfer from the legacy system to the PAS system. . Recommended information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements. . Managed changes to the project scope, project schedule and project costs using appropriate verification techniques.Claims Manager/Claims Supervisor April1989 - August 2011 . Created and developed the Subrogation Collection System (CARS). This process consisted of the utilization of the System Development Life Cycle (SDLC), analyze, design, construct and implement a new information technology system. This project ran for a span of four years. . Led a team of 2 supervisors, 15 adjusters, 9 clerical employees and 2 litigation specialists who were responsible for the collection of monies owed to MAIF and for clerical services for all the claims personnel. I was responsible for the collections of well over 1,000,000,000.00 a year. Oversaw the budgeting, salary administration and expense control of the department. . Led a team of 3 supervisors, 20 adjusters, 1 nurse and 1 claims evaluator in the proper settlement of bodily injury claims. Managed processing of high-exposure and litigation claims with $100K in payment authority. Oversaw the budgeting, salary administration and expense control of the department. . Led a team of 6 adjusters who were responsible for the proper evaluation of bodily injury claims and property damage claims. . Developed and created training agendas for new employees and existing employees. . Evaluated work performance and initiated salary adjustments and reclassifications when warranted. . Designed and implemented various policies and procedures for claim handling. . Performed regular quarterly audits on all claim supervisors, nurses, claim adjusters, and clerical personnel.COMPUTER SKILLS . Microsoft Office 2013 . Microsoft Visio . Microsoft SharePoint . Skillsoft Software . Microsoft Project . Windows 2010 . Process developed SQL Scripts . |
