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Click here or scroll down to respond to this candidate Candidate's Name Wading River, NY | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
| in/bobthomsen
SAP PROGRAM/PROJECT MANAGER | SERVICE DELIVERY MANAGER | STRATEGIC SOLUTIONS
MANAGER
MBA executive with 20+ years of IT experience and effective business, SAP technical, and team leadership. Expertise includes
large scale SAP HANA implementations and business transformations; dedicated to leading teams to reach their maximum
potential.
Completed complex projects with many touch-points using 24x7 global (onshore and
offshore) teams.
Oversaw technology track of many worldwide multi-million-dollar SAP Business Transformation
programs.
Managed 20+ full scale SAP go-lives for many satisfied customers; maintained excellent client
relationships.
Key Skills Areas: SAP System Performance Analysis | SAP Business Transformation | Enterprise Architecture
Design | ERP Client/Server Implementation | Project & Program Management | People Management
(onshore & offshore) | Full Lifecycle Project Delivery
Work Experience
CAPGEMINI | 2007-2016
Senior Transition Manager (Cloud Infrastructure ERP Practice) (2015-2016)
Asked to take on a newly formed leadership position within the Cloud Infrastructure Services ERP Practice.
Accountable for the overall success of the practices outsourcing service transition projects. Drove internal
and external project managers and technical teams to achieve planning, execution, monitoring, and control
of transition project plans (total contract values per client $5M-$10M).
Key clients included: Kronos (subsidiary of Contran Corp); Meijer; Keurig; Dematic; New Era Cap; Louisiana
Pacific; Dresser-Rand
Owned delivery of all transition services over both a 9-month (Kronos) and 10-month (Meijer) period
using a fully mutualized team of onshore and offshore resources (100+) covering the following towers
SAP/Basis, SAP/Security, Network, Wintel, VMWare, Unix/Linux, Backups, Storage, Monitoring, Data
Center/Facilities, and Service Desk.
Played an integral role in the successful deployment of greenfield SAP/HANA implementation for Meijer (S/4
HANA, BW, BPC, BOBJ, PO/PI, GRC, DS, BPA, WPB, SSO, Sol Mgr) and Kronos (ECC (EHP7), PI/PO (NW740), GRC
(EHP1), Sol Mgr (NW 7.2 ramp-up), SSO (2.0)).
Senior Service Delivery Manager (Infrastructure ERP Practice) (2014-2015)
Managed service delivery of all infrastructure, servers, Wintel, network, EUC, database, voice, storage,
backups, and service desk. Onsite client-facing duties with CIO and SVP level executives. Contributed as
SDM in multiple RFP pursuits and down-select oral presentations.
Key clients included: Topco Associates; Pacific Architects and Engineers (PAE); Medegen Medical Products
Led the infrastructure/hosting technical towers on Topcos large Managed Services ITO account; owned
delivery of all managed services using a team of 100+ on-shore and off-shore resources.
Drove the SAP/Basis team for Topco's business transformation program Project Everest with a successful
SAP go-live as the centerpiece.
Migrated multiple SAP landscapes (PRD and non-PRD) to Amazon AWS hosted cloud environment
under a tight deadline of 3.5 months from start to finish (for PAE); built relationships across multiple
organizations to achieve end-goal.
Initiated investigation and reconciliation of all ICA billing received from CMU/CSB practice at Medegen;
ensured all AWS usage costs and CMU charge backs were accurate and accounted for.
Service Delivery Executive (SAP Technical Program Manager) (2007-2014)
Functioned as the delivery executive for SAP/Basis and the senior member of the Infrastructure Hosting BU
onsite team for Estee Lauder; this included VMO primary point of contact, contract change orders, resource
capacity forecasting, and monthly billings of $600K+.
Key client (full-time onsite): Estee Lauder
Continued
Candidate's Name Wading River, NY | PHONE NUMBER AVAILABLE |
EMAIL AVAILABLE | in/bobthomsen
Led all Capgemini components of an 8-year, multi-phase global business transformation program SMI
(total client approx. spend $800M) using a dedicated team of 40+ Basis, Unix, Wintel, and DBA resources
(total of 125+ SAP instances at peak support).
Specialized in complete life-cycle project management, as well as post go-live production support,
utilizing a dedicated team of onshore resources, as well as a mutualized offshore COE pool maintaining a
45% CM.
Recognized as a trusted advisor to client; provided recommendations for addressing problem areas within
client IT service organizations.
Helped improve vendor collaboration with IBM and CSC, including SIPs for ServiceDesk, SRT, monitoring,
backups, and system patching.
Implemented Clarity PPM for project and resource capacity planning, and timesheet reporting.
Owned all aspects of account monthly billing cycle work stream consolidation of T&M hours, invoice
creation/submission, A/R.
Integrated team into Estees change management tools (Serena TeamTrack, HP Quality Center) and
ServiceDesk tool (BMC Remedy).
Contributed to sales pipeline: 1. Basis Extension ($5.8 MM TCV), 2. Singapore Data Center ($5.1MM), 3.
Wintel Team Expansion ($677k), 4. BI Staff Augmentation ($147k), 5. Master Data Governance ($384k), 6.
NetWeaver SSO Upgrade ($90k), 7. Problem Management PMO ($151k), 8. SAP Data Archiving Extension
($212k), 9. COMPLETE AWS Cloud ($336k).
IBM GLOBAL SERVICES | Norwalk, CT | 2006-2007
SAP Technical Program Manager (Diageo North America Release B Project, Project Unity Releases 9, 10)
Reported to IBM Account Executive for Diageo. Responsible for all components of the SAP
Basis/Technical/Infrastructure SOW, including project management of a multi-year, multi-release global
business transformation program.
Key Client (full-time onsite): Diageo PLC
Worked with SAP Solutions: R/3 Enterprise 4.7, BW (3.5), XI (3.0). MDM (5.5 SP3).
Functioned as the customer-facing point-of-contact in North America for all SAP technical infrastructure
and solution implementations.
Collaborated with IBM IT architect in design and strategy of SAP solution planning to create a single,
global supply chain.
Managed global merger of two production R/3 4.7 systems (2.4 TB and 300 GB) and two production BW
3.5 systems. Consolidated three disparate SAP production environments into one single global instance
each for R/3 and BW including Unicode conversion.
Coordinated all activities from requirements to implementation: system builds, SAPGUI, interfaces,
batch scheduling, and printers.
Supported deliverables surrounding technical architecture, end user readiness, BW test data mergers,
and performance testing.
Implemented BW 3.5 landscape to provide global BI reporting across global support organizations in
both NAM and EMEA; also implemented dual XI 3.0 landscapes to support NAM and EMEA development and
MDM 5.5 for global data management project.
Managed upgrade of local Jamaica R/3 landscape from 3.1I to 4.7 including WinNT to Win2003 and
Oracle 7.x to 9.x migrations.
SYMBOL TECHNOLOGIES, INC. | Holtsville, NY | 1991-2005
Sr. Manager, Application & Infrastructure Services, SAP Technology & Security
Managed a 30+ person SAP Basis/Technology and Security team of Symbol associates and SAP America
consultants through the design, delivery, and management of business transformation programs; this
included infrastructure, systems, basis, and user security which led to a fully optimized SAP NetWeaver
environment of 100+ instances. Owned $4.3M annual budget for capitalized labor and $2.1M cost center
annual budget of P&L production support activity. Created never-before used offshore support team
structure.
Detailed list of technical skills available upon request
Candidate's Name Wading River, NY | PHONE NUMBER AVAILABLE |
EMAIL AVAILABLE | in/bobthomsen
SAP Business Transformation Program (2003-2005)
Brought online 5,200 associates using R/3 HR 4.7 ESS/MSS and payroll via portal; 900+ users in CRM 4.0
sales opportunity management via portal; 2,000+ users in BW 3.3 & SEM 3.5; SCM/APO-demand planning
with integration to R/3 Enterprise.
Sarbanes-Oxley #404 Review & Remediation (2004-2005)
Served as the point-of-contact for all Sarbox related activities for 20 SAP technology key controls within
the operations, change management, and security audit work streams; achieved 2004 and 2005
certifications of IT control activities for Sarbox section #404.
R/3Upgrade from 3.1I to Enterprise 4.7(2002-2003)
Co-led technical requirements planning, systems upgrade, and implementation; accomplished a 600 GB
production R/3 upgrade from 3.1I to 4.7 in 50 hours by minimizing downtime to users using SAPs shadow
system technology.
Manager, Technical Applications, SAP/Basis/Security (1999-2002)
Worked as a hands-on manager of a core 3.1I R/3 system landscape of 3-tiered 12-instance production
environment on a HP9000 UX 11.00 and Oracle 8.1.7.2 platform. Owned all phases of employee recruitment
and annual performance appraisals. Interacted with executive management as well as functional team leads
for IMG business process configuration.
Previous work with Symbol Technologies, Inc. from 1991-1999 included progressive experience in Senior System Analyst roles in
technical applications and technical development with a focus on SAP Basis, Security, and SAP ABAP/4 Development.
Education & Affiliations
Master of Business Administration | NEW YORK INSTITUTE OF TECHNOLOGY | Old Westbury, NY
Management & Finance, with Honors (GPA 3.85/4.0)
Bachelor of Science | SIENA COLLEGE | Loudonville, NY
Computer Science
Memberships: Americas SAP Users Group (ASUG) New York Chapter; SAP Developer Network (online collaboration
and weblogs); Delta Mu Delta, National Honor Society in Business Administration
Professional Development: Capgemini, Leadership Advantage Program (LAP) (2012); Capgemini University's Global
PMP Virtual Learning and Certification 10-week Program (2013); Capgemini Mentoring Program, Mentor and
Mentee (2009)
Detailed list of technical skills available upon request
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