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Click here or scroll down to respond to this candidate COVERING LETTERFrom:PAVAN KISHORE ANANTHATMAKULA SHARMAS/O A.S.N Murthy,H.NO:Street Address -61-1-C,YADAV NAGAR COLONY, ALKAPURI,HYDERABAD - 500033.Mobile: PHONE NUMBER AVAILABLETo.Dear Sir, Sub: Application for the post of General Manager / Asst.General Manager / Hotel Manager / Resort Manager / Resident Manager - HotelOperations. Having come to know with reliable sources that some vacancies arethere in your organization.I Wish to on to a challenging assignments are based on experience emanatingfrom diverse assignments mainly in Hotel Operations , Business Planning ,Business Planning , Profit Centre Operations , New EstablishmentAssignments , Strategic Alliances , Brand Management , Revenue FluctuationControl and improving GOP for yearly & in depth experience in all areasof managing a Hotels / Resorts / Clubs etc....... I enclose my resume as a first step in exploring the possibilities ofemployment with your concern. I would appreciate your keeping this enquiryconfidential within both parties and am willing to attend Personal /Telephonic / Skype interview at a convenient time for you. Thanking You Sir, Yours faithfully Candidate's Name
RESUME [pic]P.K. AnanthatmakulaMobile: PHONE NUMBER AVAILABLEE-Mail: EMAIL AVAILABLE P. K. Anantha'' Increasing profitability by turning prospective clients in to guest,guest in to loyal clients"To attain and contribute towards the success of an organization inHospitality Industry through a leadership role in Profit management.Devoted and charismatic professional recognized for going the extra mile atall times. Looking to contribute in Hotel Management, Facility Management &General Administration Capacity. Increasing Guest Satisfaction with GSTS,relation and acquisition by serving the group like care and initiative. 16+ years of rich cross functional experience in Hotel Operations encompassing . Hotel Operations Facility Management Sales & Mktg Management . Business Planning Profit Centre Operations New Establishment/Initiatives . Strategic Alliances Market Communication Brand Management . Material Management Client Servicing Quality Management . Process Improvement F&B Operations Marketing Sales . Resort operations Budgeting revenue Room night selling . Food cost Administration Grievance Handling Staff Training . Revenue Generation Administrative Skills Operations Strategic Planning Lastly Worked with Katriya Hotel & Tower's, Hyderabad as Resident manager **** property. From Mar '2016 to Oct '2016.Key responsibilities > Motivating a large hotel team to deliver service standards. > Driving sales and marketing strategy. > Meeting budgets and exceeding revenue targets. > Networking at dinners and functions. > Liaising closely with the sales and revenue team to make sure business is coming in at the right price.Responsibilities Managerial duties vary depending on the size and typeof hotel, but will include. > Performs the role of "organization Bearer", ensuring that each criteria in organization then-current "organization Basics" are communicated, understood, achieved and maintained by hotel staff. > Performs each criteria as contained in organization then-current "General Manager's Standard Operating Procedures" in a satisfactory manner. > Performs each criteria as contained in organization then-current "General Manager's Standard of Performance" in a satisfactory manner. > Creates an operating environment that assures consistent guest satisfaction. . > Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action. > Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action. > Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement. > Prepares financial reports for management that clearly explain operational effectiveness, trends and variances. > Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations. > Maintains an appropriate level of community public affairs involvement. > Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel's business plan. > Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures. > Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel. > Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees. > Understands the government regulations affecting hotel's operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority. > Deals with the general public, customers, employees, union and government officials with tact and courtesy. > Plans and organizes the work of others co workers. > Accepts full responsibility for managing an hotel operational activities > Other duties may be assigned to the departmental heads as hierarchy flows. SUPERVISORY RESPONSIBILITIES Typically, directly supervises 2 to 10 employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company's policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems Proficient in leading dedicated teams for running successful business operations and experience of developing procedures and service. PROFICIENCY FORTEHotel Management > Driven conceptualization of new standards and defined service 24X7 standards. > Standards for business excellence. > Competent in assessing and implementing effective GSTS, CTM solutions with an aim to improve customer loyalty, repeat and referral business. > Distinction of steering improvement initiatives with focus on streamlining & managing operations with proactive planning, introducing new concepts. Steering changes, etc. > Participated in various seminars in Hospitality Management. > A keen planner, strategist & Implementer with expertise in establishing & managing entire operations with key focus on top line & bottom line profitability by ensuring optimal utilization of resources. > Auditing the internal revenue generated at the unit and making sure of all entries. > Making all reports related to the audit and revenue sheets to achieve the budgets. > Planning & implementation of strategies, development and expansion of industry based on current market trends. > Sustaining profitable operations through focus on sales, budgeting, cost analysis & cost optimization. > Maintaining expenses with implementation of stringent cost control measures. > Managing the entire Hotel Operations & Administration. > Monitoring the Food & Beverage, Front Office & housekeeping activities & executing policies pertaining to care, safety/ security, cleanliness & maintenance of property. > Monitor seamless functioning, maintenance & up gradation assets. > Ensuring provision of value added services to customers for enhancing their satisfaction levels. > Ensuring effective maintenance of large sized facilities including Infrastructure, Buildings, Power systems etc. > Ensuring the proper training to be given to all the staff.Facilities Management > Handling complete facilities & infrastructure set up, and liaising with contractors for the same. > Managing facilities in the organization, including Office Infrastructure, Building, Cafeteria/ Canteen, House Keeping, Security, Transportation, Purchases and Inventory Management. > Supervising the transport facility provided for employees and associates; monitoring movement, maintenance and upkeep of vehicles. > Liaising with Government Departments for telephones, water, power, pollution control board & others for maintenance of company vehicle; supervising of civil & interior works, catering. > Outsourcing contracts for the maintenance of office building, infrastructure, office equipment, machinery and other assets of the organizationGeneral Administration > Overseeing the implementation of corporate policies in the organization. > Designing and preparing itinerary for officers and managing their visits at different locations. Coordinating transport, cafeteria, housekeeping activities in the organization. > Managing corporate events like seminars & conferences, including supervision of the necessary arrangements for the events ensuring optimum and effective utilization of funds. > Supervising budgeting & MIS of the complete administrative functions, pantry services, cost monitoring and control and troubleshooting across organization. EMPLOYMENT HISTORY > Southern Area Development Company (SADCo) ****, Bahrain - Hotel Advisor (Dec'15 - Feb'16) > Best Western Hawar Resort Hotel ****, Bahrain - Operation Manager (Aug'14 - Nov'15) > Cambay Group of Hotel & Resorts ***** Rajasthan - Resident Manager ( Oct'13 - Jul'14 ) > Cambay Group of Hotel & Resorts ***** Gujarat - Resident Manager ( Jan'12 - Sep'13 ) > Country Club India Hotel & Resorts *** Andhra Pradesh - Resort Manager ( Jun'11 - Dec'11 ) > Hampshire Plaza Hotel **** And hra Pradesh - Room Division Manager( Apr'10 - May'11) > Minerva Grand Hotel Banjara *** Andhra Pradesh - Front Office Manager ( Nov'09 - Mar'10 ) > Minerva Grand Hotel *** Andhra Pradesh - Front Office Manager ( Jan'08 - Oct'09 ) > N.K.M.S Grand Hotel *** Andhra Pradesh - F.O. Lobby Manager ( May'07 - Nov'07 ) > Comfort Inn City Park Hotel *** Andhra Pradesh - F. O. Lobby Manager ( Mar'06 -May'07 ) > Fortune Kences Hotel (ITC) *** Andhra Pradesh - Front Office Executive ( July'05 -Feb'06 ) > Royal Orchid Hotel **** Karnataka - Front Office Sup Trg ( Feb'04 - Jun'05 ) > The Manohar Hotel ***** Andhra Pradesh - Front Office Asst. ( Jun'00 - Dec'03) CORE COMPETENCIESStrategic Planning/ New Set Ups/ System Implementation > Establishing new business and devising short and long term goals/ strategies for business in line with organizational objectives. > Involved in formulation of budgets and ensuring adherence to planned expenses economically. > Initiating various systems on process improvement and quality to enhance operational efficiency.Business Development > Conceptualizing and implementing strategic plans in tune with the macro business plans, thereby achieving profitability. > Projecting & improving company image through effective corporate Public Relations & Promotion activities. > Planning & Implementation of infrastructure/facilities, renovation, development & expansion in hotels. > Sustaining profitable operations through focus on budgeting, cost analysis & cost optimization. > Generating MIS/ reports facilitate future decision making by the management. Travel Agent Business > Cox & Kings, SOUTHERN Holidays, iata, Exotic Tours,Ezee Flight, Go India,nation, Indo Asia Tours, Adventure tOURS & tRAVELS, gLOBAL TOURS & TRAVELS , Kuoni India Tours, Pioneer Journeys, Sita World Travels,BEST HOLIDAY KERALA, Tci, Thomas Cook And many More.Operations Management > Planning and implementation of infrastructure/facilities, renovation, development & expansion in hotels. > Arranging for necessary infrastructure involving purchase of materials; managing large scale movement of stores & ensuring optimum inventory control. > Developing and negotiating with vendors, managing contracts for obtaining timely procurement at favorable terms.Guest Relationship Management > Providing high quality services, resulting in customer delight and optimum resource utilization for maximum service quality. > Ensuring maximum customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly. > Strategizing policies & procedures in the operating systems to achieve greater customer delight. > Reviewing &interpreting the market trends/ client feedback to attune the business strategies as per the guest requirements & expectations. COMPUTER SKILLS General Managers must have sufficient computer skills that will allow us to be able to use, in a proficient manner, all hotel - issued software programs implemented at the hotel, including but not limited to the following. > Microsoft Office > Yield Management Systems programs > Property Management System (PMS) programs > Daily Revenue System (DRS) programs > Central Reservation System programs > Payroll programs > Hotel-issued internet browser programs > Hotel-issued electronic mail programs REASONING ABILITY As General Manager of a hotel I have developed reasoning abilities to the point to be able to > Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. > Use mathematical skills to interpret financial information and prepare budgets > Read and interpret business records and statistical reports. > Make business decisions based on production reports and similar facts, as well as on my own > Experience and personal opinions. PERSONAL VITAEDate o Birth : 02/08/1985Father Name : Murthy S.NLanguages : English, Hindi, Guajarati, Tamil, Telugu, Kannada& Punjabi ACADEMIC CREDENTIALS > Bachelor of Hotel Management (Madras) Distance Education from VMU passed in the year 2006. Thanking you, Candidate's Name
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