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Click here or scroll down to respond to this candidate Candidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
LINKEDIN LINK AVAILABLE moran 770b296
SKILLS AND EXPERIENCE
White Glove Customer Service
Skilled relationship builder, creating ties with the customer beyond just making a sale
Discerning the interest and capacity of prospects and matching to a corresponding product or service
Managing all concerns with honesty and empathy
Passion for setting standards rather than following the standard of service
Delivering on every promise small or large in a timely manner and keeping open lines of communication
Always working to resolve customer issues with empathy and professionalism to maintain customer relationship
Long Term Relationship Building
Periodic status checks with client to discover additional needs proactively and maintain an ongoing working
relationship
Genuinely get to know the client as a person allowing better understanding of needs and building long lasting trust
Results Driven
Highest performing non profit salesman for the Dream Factory with over 350k in business and residential sales for
the Kansas City Chiefs vs. Kansas City Royals Charity Basketball Game
Created organizational structure to establish a successful monthly giving program at Catholic Charities
Designed and executed a streamline thank you letters program for donors reducing completion time from 5 days to
48 hours
Guided goodwill tours of the facilities to donors and students educating of the mission and services provided
through Catholic Charities
Number 1 sales person for Bankers Life and Casualty in the State of Kansas Quarter 1, 2014 for 65 Plus
Insurance/Annuity products
Established an online first successful marketing presence in 65 Plus Insurance Sales for the Kansas and Missouri
markets
One of only three people in the previous 10 years to win the Bankers Life and Casualty 30/90 Award in Kansas (30
new clients in 90 days)
Presentations
Presentations of all sizes delivered interactively with thorough understanding of subject matter
Candidate's Name
13849 S Constance Ct Olathe KS 66062 PHONE NUMBER AVAILABLE EMAIL AVAILABLE
LINKEDIN LINK AVAILABLE moran 770b296
Create presentations that tell the story to leave customer with a lasting good impression
Presentations given at all levels, from Boardrooms to BBQ s
Always request feedback following presentations with overwhelmingly positive responses
Continued post presentation customer relationship engagement
Critical Thinking
Always working to find win win solutions
Diffusing potentially volatile situations before they escalate
Understand larger view of an organization, always working to exceed the expected goals to support organization
success
Continuous personal development and process improvement
High Moral and Ethical Standards
Clearly disclose and review contract provisions, explaining language not commonly known
Maintains relationships with former clients in an advisory capacity on current and future post retirement strategies
that are best for them
Advocate for retirees offering free consulting prior to retirement
VOLUNTEER/COMMUNITY LEADERSHIP
Mobile Food Pantry Volunteer, New Hope Food Pantry, Olathe KS
Red Hot Night Volunteer, Children s Mercy, Kansas City MO
Major Donors Coordinator, Dream Factory, Kansas City MO
Royals Greensburg Benefit Game Volunteer, Sprint, Overland Park KS
Headed Coat for Kids Drive, Sprint, Overland Park KS
Harvesters Collection Coordinator, Sprint, Overland Park KS
United Way Annual Giving, Sprint, Overland Park KS
VFW Member, KS Membership
Candidate's Name
13849 S Constance Ct Olathe KS 66062 PHONE NUMBER AVAILABLE EMAIL AVAILABLE
LINKEDIN LINK AVAILABLE moran 770b296
EDUCATION AND CERTIFICATIONS
Rasmussen College, Overland Park KS Oct 2015 Present
Bachelor of Science HR and Organizational Leadership anticipated graduation Dec 2017
Licensed Life and Health Insurance Agent, State of KS Valid thru 2017
EMPLOYMENT HISTORY
Call Center Supervisor UPS, 22nd Century Staffing, Overland Park KS Feb 2016 Present
Business Analyst/Project Manager, Metronet Inc., Overland Park KS May 2015 Nov 2015
Project Controller, Randstad Ericsson, Overland Park KS July 2014 May 2015
Business Development Manager, Bankers Life and Casualty, Overland Park KS Oct 2013 June 2014
Senior Business Analyst, Sprint Nextel Overland Park KS Oct 2011 Aug 2013
Call Center Supervisor, Sprint Nextel Overland Park KS Oct 2005 Aug 2011
Donor Care Manager, Catholic Charities, Kansas City, KS Feb 2003 Oct 2005
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