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                              Candidate's Name
                              Street Address  Greyton Road                            Cleveland, Ohio Street Address
                              PHONE NUMBER AVAILABLE                        EMAIL AVAILABLESkills:    . Sales & Customer Service Experience    . Call Center & Multiline Phone Experience    . Proficient with Microsoft Office    . Managerial & Supervisory Experience    . Comfortable Working in Highly Regulated Environments (Financial      Products, Tax Prep)    . Self-Starter that Works Well w/o Supervision    . Detail Oriented while MultitaskingRelevant Experience:Axcess Financial - Cleveland, Ohio                                  05/13 -09/16Branch Manager . Responsible for all facets of a busy consumer lending and check cashing   business . Hired, trained, supervised, motivated and disciplined a team of employees   to provide an excellent customer service experience while also   maintaining compliance with applicable laws and company policies . Marketed the business and its services throughout the community to build   and deepen relationships with customers while also increasing sales . Performed and participated in assorted compliance audits with no failures . Opened and closed the location, reconciled all cash drawers, completed   all banking transactions required by the branch, conducted trainings on   new products and services, identified cross selling opportunities, and   etc. . Led collection efforts to contact past due customers and resolve   delinquent loansProTax - Cleveland, Ohio                                            10/10 -02/13Assistant Manager . Scheduled appointments with clients and advised them of services provided   including preparation of personal and business tax returns, e-file   services, and tax refund advances . Collected necessary information from clients to facilitate the   preparation of accurate returns and then advised clients of how to file   municipal and state returns . Participated in trainings regarding changes to tax laws, audited returns   prepared by branch employees, and performed general clerical duties as   neededCDIS, Inc - Cleveland, Ohio                                   07/04 - 05/06Customer Service . Responsible for handling 70-100 inbound customer service requests from   Direct TV customers and customers from local gas suppliers . Assisted customers by providing technical product knowledge,   troubleshooting service issues, researching billing issues, cross-selling   and up-selling additional services as applicable . Demonstrated ability to deescalate situations when fielding calls from   angry customers by using a combination of active listening skills,   empathy, and problem solvingEducation:Cuyahoga Community College              Collinwood High SchoolSocial Behavior Coursework                   General Studies4250 Richmond Rd.                            15210 St. Clair Ave.Warrensville Ht., OH 44128                   Cleveland, OH 44110       Professional and Personal References are available upon request