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Nasr City, Cairo, Egypt (Main Home)Al Wukair, Doha, Qatar (Recent Home)Mobile: (PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLE|Personal Information ||Nationality: |Egyptian. ||Birth Date: |12/03/1970. ||Marital Status: |Married. ||Military State: |Exempted. ||Objective |I seek a job which meets my work history and which will give me theopportunity to enhance my qualifications.|Work History | A. Doha Insurance Company. (Qatar) - From 2008 to 2015 (7 Years) As Insurance Expert Consultant: . Open files for customers; transfer the cars to get repaired. . Meet customers' satisfaction index. . Perform monthly meetings with all staff to sustain and follow-through the continuous improvement. . Check all invoices after repairs, the prices of spare parts, and make repair orders. . Performed individual trainings to the staff to hold up their awareness and enhance their skills. . Consult accidents with court cases. B. Qatar Insurance Company. (Qatar) - From 2007 to 2008 (1 Year) As Motor claims Surveyor: . Check accidents cases. . Give approval to change or repair spare parts. . Responsible of handling customers' complaints. C. Abdullah Abdulghani & Bros. Co. W.L.L. (AAB) [Toyota Dealership]. (Qatar)- From 2005 to 2007 (3 years) As Body shop In-Charge: . Responsible of body shop operations. . Set and monitored realistic and achievable service performance targets. . Conduct analysis of key performance indicators (productivity, efficiency, utilization, labor sales, labor gross profit, parts sales/repair order, labor sales/repair order) and expenses. . Receive all accident cars for repair. . Make order for new spare parts. . Check quality of dents repairs before transferring to painting section. . Fix all new spare parts , final control , road test . After the repairs get accomplished, explain the job done & costs, and deliver the cars. D. Electronic Service Center - Wahdan [Mercedes-Benz & Skoda (Sub- Dealer)]. (Egypt) - From 2002to 2005 (4 Years) As Workshop Engineer & Body Shop In-Charge: . Acknowledge customers and receive cars and open job cards. . Make estimation for repair. . Follow up dent repairs, and check all parts repair. . Check quality of dents repairs before transferring to painting section. . Check and fix all new spare parts. . Final control and road test. E. Hossam Abu El-Fotouh - BMW (Body Shop). (Egypt) - From 1990 to 1997 (7 Years) F. Ezz El-Arab Service Center (Body Shop). (Egypt) - From 1998 to 1999 (2 Years) G. Akhbar Al-Youm Academy Service Center (Body Shop). (Egypt) - From 2000 to 2003 (3 Years) |Education |High School: Galal Fahmy Technical Institute (Automotive Engineering) From 1985 to 1990 (May 1990)|Languages ||Arabic: |Mother tongue. ||English: |Good spoken and written. ||Qualifications & Skills | . More than 18 years experience in After Sales Dealerships. . More than 7 years in Insurance companies (Motor claims). . Computer, MS office and Internet skills. . Outstanding Management skills. . Outstanding Interviewing and Presentation skills. . Outstanding Negotiation and Communication skills. . |