| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Skills
Experienced and proficient in SABRE online reservation software- Sabre, Amadeus, and WordSpan
Skillful in MS Office, Google Doc, Intuit Quickbase, and Jira
Extremely productive and reliable working independently
Skillful and diligent in call center environment
Employment
Tour Coordinator
Marathon Tours Chelsea, MA August 2016- Present
Develop, plan and execute destination vacation packages
Organized and managed international tours, hotels arrangements, and activities for runners
Provide quotes and hotel reservations for participants
Contracted Event Coordinator Assistance
Fitzgerald Health Education Associates North Andover, MA March 2016- July 2016
Planned, prepared, and executed study groups for 50+ attendees about 8 times a month
Reviewed contracts and policies from venue to create event Banquet Event Orders
Worked with catering managers to plan food & beverage along with supplying guarantee number
Handled all logistics of trade show events including ordering, shipment, and invoicing
Customer Support Representative
KAYAK Concord, MA October 2012-February 2016
Cultivated positive customer experience by handling inbound calls and emailed inquiries
Responsible for distinguishing feedback by tagging item reservations, usability, or enhancement
Liaison between customers and booking partners for direct booking option
Managed, escalated, and resolved concerns with flight orders by working with booking partners
Responded quickly and accurately to customer request in a friendly manner
Sales Manager
Fairfield Inn & Suites by Marriott Boston North Revere, MA March 2012- September 2012
Responsible for the acquisition of new and existing corporate & group business through PRFs and seeking new business
Negotiated guest room rates, meeting room rentals, and hotel services within approved booking guidelines
Managed and oversee all on-site meeting space, negotiating and completing contracts/proposals
Followed company policies and procedures and is able to effectively communicate them to subordinates
Reservations Agent
Yankee Leisure Holdings Beverly, MA March 2010-March 2012
Amtrak Vacations specialist, utilizing Amtrak and Rail via train services for complete vacation packages
Primary customer relations representative for natural disasters and train disruptions
Responsible for organization all transportation, accommodations, and activities in North American travel
Consistently achieved top sales and high performance in-call to booking ratio
Travel Specialist
Circles Inc. Boston, MA July 2008-January 2010
Responsible for all aspects of reservations including flights, hotels, car rentals
Handled incoming calls from clients to generate work and develop strong customer relationships
Boost company sales and increased revenues
Coordinated domestic and international itineraries for clients, both leisure and business
Personally handled all Disney incoming affairs, earning College of Disney Knowledge Travel Agent Certificate
Education
Associate of Science, Travel/Tourism Management May 2006 Johnson & Wales University Providence, RI
Event Planning Certification December 2009 Northern Essex Community College Haverhill, MA
|
