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Click here or scroll down to respond to this candidate Candidate's Name
Street Address rue Suzanne-Giroux Apt A01 in Montreal Quebec Canada H1E 7A7
Cell: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLE
WORK EXPERIENCE
Work experience for over 3 years in a customer service and responsibility role. Key strengths include
organized, responsible, self-initiator, flexible to changes and excellent communication skills. Computer
literate with MS Office, MS Publisher Suite and IOS applications. Knowledge on Sirev, Apollo and Sabre.
Aeromexico (Montreal, Canada) January 2017 - Present
Airport Terminal Services Agent (Supervisor: Efren Baez 514-975-2606 )
Security clearance at YUL airport
Assists passengers in locating lost luggage as well as handing damaged bag claims
Coordinates the return of lost luggage with external providers
Checks in passengers at the ticket counter and ensures proper handling of luggage
Makes public announcements and coordinates passenger aircraft boarding/deplaning in gate area
Provides assistance for all customer inquiries.
Perform duties that of a ramp agent
Communicate with pilots/flight crews
Communicate with ground crew via radio
Dispatch and airport operations on a daily basis
Responsible for communication of information for the safe calculation of aircraft weight and
balance, using fuel amounts, baggage counts, and passenger weights
Record weight and balance checks using the SABRE system
Responsible for performing some office duties
Voyages David Agency (Montreal, Canada) October 2016 (3 weeks)
Internship as Travel Agent (Supervisor: David Panetta 514-745-1540)
Researched travel options and presenting the best deals in terms of requirements
Responding to all phone enquiries promptly, courteously and in a friendly manner
Greeting customers
McDonalds Restaurant (Montreal, Canada) April 2016 - Present
Specialist in Customer Service and Cashier (Supervisor: Nicky 514-894-1061)
Hostess: Leadership, ensure customers are satisfied. Ensure lobby is presentable
Kitchen: Make sure the food is a certain temperature, make it look presentable and serve
Cashier: Take customer orders, handling money, handling customer s complaints
Brooklyn Resto-Bar (Montreal, Canada) January 2015-March 2016
*Waitress. Cashier and Special Events Hostess
Managing and organizing Social and Family Events
Assign tables to people for special events and normal restaurant service
Collects payments for customer consumptions
Take food/beverage orders on order slips and enter orders in computers for kitchen staff
Check ID to ensure customer meets minimum age requirements for consumption of alcohol
Renaissance, Centre de Congres et Banquets (Montreal, Canada) June 2015-October 2015
*Waitress/Hostess for Special Events
Participates in Social Events (Weddings, Family Celebrations, Fund Raisings, Graduations, etc.)
Assign tables to people for special events and social events
Check with customers to ensure they are enjoying meal and take action to correct any problems.
Le Roi du Taco Restaurant (Montreal, Canada) March 2014 - January 2015
*Waitress
Take food/beverage orders on order slips and enter orders in computers for kitchen staff
Check with customers to ensure they are enjoying meal and take action to correct any problems
ACADEMIC EDUCATION
Travel Sales Program (DEP) Pius Business Centre, Montreal Canada 2016-2017
High School (DES) Laurier-MacDonald, Montreal Canada 2011-2015
High School Instituto Las Americas, Mexico D.F. 2008-2011
Elementary School Escuela Lomas Atlas & Franco, Mexico D.F. 2005-2008
Elementary School Dalkeith Elementary, Montreal Canada 2001-2005
LANGUAGES
English Fluent Spoken, Read & Written
French Fluent Spoken, Read & Written
Spanish Fluent Spoken, Read & Written
Italian Basic Understood & Spoken
WORK AUTHORIZATION
Citizenship: Canada
Citizenship: Mexico
Citizenship: Italian (EU)
Permanent Residency: United States of America (USA)
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