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Candidate's Name  2623 Chivalry Court, Silver Spring, MD                                     20902
                               Email: EMAIL AVAILABLE                    Tel: PHONE NUMBER AVAILABLE

PROFESSIONAL SUMMARY
  Dynamic, detail-oriented incentive travel and meeting professional with 15+ years experience in the
  development and management of projects up to $500 K, including, but not limited to developing
  proposals, negotiating, contracting, budgeting, creating registration websites, facilitating the design of
  collateral materials and implementing programs.
      Program Management * Training * Administration * Customer Service * Supervision * Events

SELECTED ACCOMPLISMENTS
     Maximized profitability of programs and meetings by as much as 10  20% by purchasing
      program components smartly, selling program enhancements and managing budget without
      compromising quality.

     Provided excellent customer service to clients by anticipating needs, proactively providing
      reports and responding to client requests in a timely manner.

     Consistently constructed creative programs and ideas for successful promotional campaigns.

     Managed onsite operations of incentive travel programs and meetings.

PROFESSIONAL EXPERIENCE/ACHIEVEMENTS
  Spear One Productions                         Senior Program Manager                   2013 - 2015
  (acquired Corporate Incentive Travel)

           Managed an average of a half dozen incentive travel and meeting programs per year for
          Fortune 500 companies from 40 to 300 attendees. Budgets from $100K to $500K. Customer
          feedback has always been exceptional and clients have requested to work with me again in
          subsequent years.

                            Maintained strong working relationships with 4-star and 5-star hoteliers,
          destination management companies, party designers, transportation companies, as well as
          VIP clientele.
                            Developed onsite registration websites with IT assistance.
           Negotiated supplier contracts resulting in lower rates, improved attrition and cancellation
          policies, increased concessions, etc. Negotiations and smart purchasing continued through
          life of the program to increase profitability.

           Wrote copy for collateral materials for incentive travel programs and meetings and
          collaborated with graphic designers to develop effective travel documents.

           Handled final accounting for programs by evaluating final bills and sending detailed
          accounting to clients, as well as managed plus / minus debriefings of programs. Very talented
          in finding ways to realize higher profits than projected.
   Corporate Incentive Travel                    Senior Operations Manager            2007 - 2013
   Alexandria, VA / Silver Spring, MD            Program Manager                      1991 - 2000

            Planned and executed inventive and memorable themed food and beverage events at
           worldwide, high-end venues (castles, museums, ranches, deserts, etc.), to add to the success
           of the overall incentive program or meeting.

            Managed group airline blocks, airline reservations and ticketing of airline tickets on
           airline CRS system (Sabre).

            Supervised 1 direct report who was responsible for writing copy and design of collateral
           materials and event website, as well as some airline reservations and ticketing.

            Created and developed meeting theme for insurance company group of 500 participants.
           Tied in conference theme of fiscal fitness with physical fitness, including motivational
           speakers and mini-Olympic competition.

              Handled all final billing reconciliations for clients.
       MacNair Travel Management      Group and Incentive Travel Manager              2000 - 2007
       (American Express Travel Company)

            Managed a group, incentive travel and meeting planning department for travel agency.
           Coordinated individual projects up to $500,000 for Fortune 500 clientele and increased the
           repeat business by 25%.

            Met goals of very low-budgeted incentive programs through continuous negotiations
           with hotel sales managers and catering managers, which enabled me to meet budget.

              Spearheaded onsite operations for incentive travel programs and supervised staff.



EDUCATION AND SKILLS

MBA, University of Pittsburgh, Pittsburgh, PA with marketing focus

BA, Michigan State University, East Lansing, MI
    Business Administration with major in Travel and Tourism Management

Software: Excel, Word, Workfront, E-Touches and RegOnline (online registration websites)

Airline CRS System: Sabre

Languages: Working knowledge of French and Spanish

Ten year volunteer for major choral organization as Support Section Leader and Front House
Manager for concerts, supervising volunteer staff
Honor: Employee of the Month