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Area of Focus: Service Advisor Highline Dealership
Qualifications Profile
Award-winning and performance-focused professional with wide-ranging
experience in sales management; complemented with strong competency in
customer service, marketing, and account management. Dedicated and
motivated team leader with proven ability in establishing long-term
customer base and ensuring repeat business. Armed with strong negotiation,
problem-solving, and analytical skills in sourcing new business
opportunities and generating high-volume sales toward revenue growth.
Skilled at establishing relationships and collaborating with all levels of
professionals.
Core Competencies
Business-to-Business Sales | Cold Calling | Contract Negotiation | Conflict
Resolution | One Call Close
In Home Sales | Customer Relationship Management
professional Experience
Nalley Automotive Group - Nalley Nissan of Atlanta | Atlanta, GA
Service Advisor 2016-2016
< Coordinate with customers to accurately identify problems with vehicles
and provide technicians with appropriate repair descriptions.
< Work closely with the technician and Parts Department to prepare
estimates.
< Perform key responsibilities, including verifying service history for
maintenance and tracing previous declined work attempts.
< Deliver outstanding customer service by greeting customers and
assisting in processing their requirements.
< Consistently guarantee 100% of customer satisfaction by meeting
deadlines in pick-up and repair services.
Curry Honda | Atlanta, GA
Service Advisor 2010-2016
< Took charge of preparing and encoding repair orders (RO) into the
service database system.
< Identified automotive problems by inspecting, test driving, and
checking vehicle maintenance records.
< Built a large customer base and contacts.
< Positioned at the 10% of sales on a monthly basis and #1 rank in top
customer satisfaction index (CSI) throughout tenure (six years) by
generating more than 95% rating per year.
< Received the President's Award in 2011.
Tim Stewart Ford | Atlanta, GA
Service Writer 2006-2010
< Held responsibility in validating warranty and service contract
coverage by reviewing documents and explaining requirements.
< Prepared comprehensive automotive documents detailing problems and
corrective resolutions.
< Functioned as a liaison between clients and technicians regarding
repair services.
< Earned commendation for being the top producer in metro area.
Earlier Career with Highlights
Safetron Alarm Systems | Orange City, FL
Part Owner | Sales Manager
V Played a vital role for the growth and development of a newly
established profitable company by rendering expertise in recruiting,
training, leveraging, and managing employees.
ADT Security Services Corporate Office| Winter Park, FL
Sales Representative, Sales Manager
V Performed a pivotal role in managing the first business J2 self-
generation sales program that led to National Program in support to the
creation of authorized ADT dealer program to aid ADP corporate to
establish profitable recurring revenue.
V Demonstrated expertise in building top producing self-generating sales
force within the Winter Park corporate office for both residential and
small business applications including security CCTV camera and access
control systems.
APC Automatic Alarms |Orange City, FL
Sales Representative, Sales Manager, General Manager
V Served as the driving force in attaining the Office of the Year award.
V Successfully grew business by surpassing sales expectations.
V Earned commendation for being the top sales representative in in-home
sales across South Eastern Zone and Central Florida.
V Received numerous awards in ITI security sales with prizes, including
trip to Puerto Vallarta and seven-day cruise on Majesty of the Sea.
V Exhibited expertise in recovering the failing AT&T Home Security System
Dealership and made it at the top 2 producing authorized dealership
across the southeastern United States regions.
V Successfully developed and enlarged the company into four other
counties within Central Florida.
V Awarded 10% ownership by the APC Automatic Alarms.
Kaiser Pontiac, Buick and GMC | Deland, FL
Service Writer
V Acquired numerous awards as recognition for top-caliber sales
performance and customer satisfaction.
Baird Ray Nissan | Longwood, FL
Assistant Service Manager, Service Advisor
V Consistently exceeded business expectations in managing all customer
relations and dispatching all work to design a system to track
previous declined work which successfully resulted to an increased in
company revenue.
Deland Dodge | Deland, FL
Sales Representative
V Achieved various awards, such as New Car Salesman of the Year and Top
New Car Sales Representative awards.
Professional Development
Zig Ziglar Sales and Personal Improvement:
Born to Win | Top Performance | Secrets of Closing the Sale
Raising Positive Kids in a Negative World | God's Way is Still the Best Way
Brian Tracy:
High Performance Selling | The Psychology of Selling | Sales Magic Training
Course
Tom Hopkins Sales Boot Camp
Featuring How to Master the Art of Selling Anything | The Official Guide to
Success
Low Profile Selling: Act like a Lamb... Sell Like a Lion
Dale Carnegie:
Sales Course Based on Book How to Win Friends and Influence People
The 5 Great Rules of Selling | Sales Training Programs
Community Involvement
Donor, Holt International Children's Services; American Society for the
Prevention of Cruelty to Animals;
Atlanta Mission; and ChildFund International
Technical Skills
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) | Windows 10
| Window Office 365
CDK | Reynolds and Reynolds | ADP | ASR Pro | Xtime
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