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Objective: DIRECTOR OF HUMAN RESOURCES NISSWA, MN.
Education - Northern Michigan University,
Marquette, MI.
Major Business Administration Minor
Human Resources
Licensed Insurance Agent - Life/Health, LTD,
STD, Dental, and Flex Comp Plans
Computer Skills-Microsoft Outlook, Word, Excel, Power Point, Internet,
Swift, ISRS, SAMS, ACT
Experience
April 18, 2007 Present - Office Manager, OAS, SENIOR, Admissions Department at St. Cloud
State
University, St. Cloud, MN.
Responsibilities:
*Knowledge and understanding of state contract law, rules, policies and procedures, and
general application principals of government purchasing, contracting and bid procedures
*9 years of experience providing direct supervision providing leadership to multiple staff
*Experience with contracting and procurement
*Sort, process, and appropriately distribute mail
*Leadership skills sufficient to present
ideas, recommendations and suggestions
in a persuasive manner
*Develop administrative and programmatic policies, procedures
*Recruitment, examining, classification,
interviewing, hiring, payroll, and prepare
financial reports
*Supervise and assign tasks to 60 student workers
*Supervised Call Center Staffing 30 student workers
*Maintain annual operating budget for
Enrollment *Management and the Office
of Admissions in conformance with all
State statutes, MNSCU and SCSU
policies
*Monitor and maintain multiple budgets
*Project budget expenditures for supplies and services
*Prepare and compile reports, compiling and summarizing budget data for narrative reports
*Ability to analyze accounting data
while paying close attention to
detail
*Ability to handle a large volume of
work while maintaining accuracy
*Proven experience in a business with
high volume customer traffic
*Work with prospective students and parents to assess their needs, provide information and
assistance, and resolve their problems
*Knowledge of fiscal policies and procedures
*Database skills to enter, modify and perform inventory counts
*Extensive experience working with diverse populations
*Demonstrated ability to prepare a division or agency budget
*Handle all purchases for the Admissions Department
*Supervise and do payroll for 60 student workers
*Provide office management and administrative assistance to the
VP of Enrollment Management, the Director of Admissions and
the Admissions Department
*Process extensive travel and expense reports for Admissions
Department
*Coordinate travel arrangements, set up conferences, interviews
and staff meetings
*Provide general secretarial and clerical support
*Manage the calendar for VP of Enrollment Management
and the Director of Admissions
*Coordinate meetings with President, Provost, Deans, Chair-
persons, and SCSU faculty
*Protect confidentiality of records and personnel files
*Attend staff and committee meetings, take detailed notes and
distribute electronically for the Leadership Team
* Prepare for arrival of new employees, activating email,
voice mail, security clearances, procedure manuals, & office
and university orientation
*Create training manuals for Admissions Office Staff
*Ability to create and maintain positive relationships with
employees and vendors while maintaining good communication
skills
*Ability to understand, speak, read, write and respond to
customers in person and on the phone
*Considerable knowledge and understanding of principles,
practices, governmental purchasing and contracting
procedures to secure and administer contracts and purchase
orders for a variety of services and commodities
*Determine long and short term goals, organize work, set priorities, monitor progress and evaluate outcome
June 26, 2003 - December 28, 2007
Executive Secretary to the Forest Supervisor, US Forest Service, Cass Lake, MN
YCC Crew Supervisor
Responsibilities:
*Provide assistance in the management, supervision, development and operations of trail and water recreation
programs, projects
*Manage and supervise maintenance, operations and rehabilitation projects
*Assisted the Forest Supervisor in implementation and administration of area work plans and budgets
*Establish partnerships with citizens, businesses, and local units of government to accomplish trails and waterways
program objectives
*Provide and promote educational and informational exchanges to recreation area visitors, local communities and
public agencies
*Experience working with diverse populations
*Responsible for the maintenance of official documents and reference files for the District
*Serve as a liaison with other departments on payroll and benefit needs
*Responsible for ensuring proper governmental reporting and compliance of payroll
*Generate and track documentation relating to job descriptions and performance evaluations
*Provided budgetary and fiscal management, office management, and administrative support
*Benefits administration, interviewing, hiring, new employee orientation and training
*Experience working with a high degree of confidentiality
*Greet all persons needing assistance, on the telephone or in person with professionalism and attention to quality
customer service
*Coordinate requisition, purchase, storage, and maintenance of stock levels, installation,repair, maintenance, and
disposal of office equipment
*Make interpretations and decisions in applying laws, regulations, directives, and policies
to the solution of a wide variety of administrative problems dealing with acquisitions,
*Served as a liaison with benefit vendors to resolve employee benefit and data issues
*Assist as needed in special events such as Annual Student Jobfair
*Direct work of professional and technical staff, laborers, volunteers and temporary crews
*Ensure safety procedures and policies are followed
*Assisted in equipment management and maintenance of equipment
*Read and keep apprised of organizational and Agency-wide directives and procedures
*Initiate a variety of personnel processing activities, e.g., preparation of position descriptions, requests for personnel
actions, annual performance ratings, local recruitment, and new employee orientation
*Ensure that procurement requests for general support services such as office supply stock levels and
office equipment include pertinent information such as item description, quantity, discount terms, unit prices, delivery
terms, and special clauses are accurate
*Receive, review, analyze and control incoming correspondence, including mail, faxes, and routine and controlled
documents
*Frequent contact with supervisors, division chiefs, management officials, vendors, contractors and personnel in a
variety of specialized and technical areas
*Receive and provide information regarding daily operations and provide guidance regarding technical and
administrative matters
*Independently prepare responses that address clerical and administrative issues
*Maintain the Supervisors calendar and independently scheduled appointments, training
sessions, staff meetings, and conferences
*Attend Staff meetings on a weekly basis taking meeting notes
*Attend and set up for FLT meetings on a monthly basis and take meeting notes
*Supervise forms management services for the Forest Supervisors Office
*Review technical material prepared by others for grammar, punctuation, spelling, and
clarity of expression
*Managed electronic email system
Nov. 13, 2003- Nov. 23, 2005
Special Education Paraprofessional, Walker Elementary School, Walker, MN
Responsibilities:
*3 years of experience working with elementary and middle school age children as a
Special Education Paraprofessional
*Ability to develop effective working relationships with students, staff, and community
*Ability to communicate clearly and concisely both orally and in writing
*Assisted instructional personnel with the development and presentation of learning
materials and instructional exercises
*Maintained discipline in the absence of the teacher
*Tutored students individually and in small groups to reinforce and follow up learning
Activity
*Assist with behavior management programs and techniques
*Supervised students involved in non-classroom activities, recess, lunch, study halls
December 1, 2001- March 24,2003
Office Manager/Bookeeper, Smith Law Office, Walker, MN
Responsibilities:
*Maintained the General and Trust account
*Managed accounts payable and receivable
*Staff supervision
*Prepared payroll and tracked time sheets for the office
*Prepared billing statements on a monthly basis
*Created new billing program for the office
*Maintain comprehensive budget
*Scheduled appointments for new and existing clients
*Prepared legal documents for court
*Kept court calendar up to date and tracked all court cases
*Ordered supplies as needed
*Prepared financial reports and participated in budget analysis
*Review legal documents for completeness, adequacy, and accuracy
*Frequent contact with the public at the counter and on the telephone
*Receive payments and fees and issue receipt for monies
*Reconcile daily receipts
*Issue subpoenas and similar processes, certify documents
*Make sure all law books were up to date with new addendums
Feb. 9 1999 - March 2, 2001
Account Executive, J.H. Whitney & Co, Stamford, CT
Responsibilities:
*Provided administrative support to VP of Financial Services
*Researched prospective portfolio clients
*Set up board meetings, staff meetings, conferences and catered lunches
*Arranged travel arrangements for busy executives
*Processed monthly travel and expense reports
*Maintained database of existing portfolio clients
*Oversaw signature process on all legal documents
*Worked closely with the Small Business Administration to ensure documents were in
accordance with Federal guidelines
*Kept calendar for VP of Financial Services
*Managed electronic mail and all incoming correspondence
*Scheduled appointments for VP
*Updated Palm Pilot and Blackberry on a regular basis
*Created and updated spreadsheets on Microsoft Excel
*Intensive email activity
*Sold Group Life, Health, Dental, LTD, STD, and Flex Comp Plans to small medium
and large size employers
1998-1999 (No longer in business, unable to get exact month and date, year is correct)
Account Executive, Stamford Financial Group, Stamford, CT
Responsibilities:
*Provided administrative support to President
*Typed, edited and proofread correspondence and memos utilizing Microsoft Word
*Scheduled appointments, made travel arrangements, and processed travel and expense
reports
*Prepared monthly newsletter using Desktop Publishing
*Acted as a liaison between the insurance company and the insured client
*Supervised daily work flow and handling of applications, transactions, and problems
*Heavy client contact on a daily basis
*Provided exemplary customer service while resolving client issues
*Prepared new business and renewal proposals
*Reviewed renewals with existing clients annually
*Performed premium related calculations
*Cold calling business to business to generate new clients
*Telemarketing to set up appointments and generate new business
*Held employee enrollment meetings when a new plan was sold
*Initiated cross-selling techniques to increase business
*Completed contracts with insured when enrolling a new group
*Reviewed enrollment materials to make sure all information was complete
*Requested product information from numerous carriers
* Reviewed commissions for accuracy
*Negotiated commissions with carriers
*Kept calendar for President
*Sold Life, Health, Dental, LTD and Flex Comp Plans to small, medium and large employers
1995-1998 (Not able to get exact month and date, company is no longer in business. The year is correct
Account Executive, Sedgewick James of MN, Minneapolis, MN
Responsibilities:
*Developed strong phone skills expediting challenges clients presented in a quick
and timely manner
*Served as a source of information for clients and employees regarding their
benefit plans
*Key member in the conversion of new software system
*Actively involved in coordinating many successful marketing campaigns
*Typed, edited and proofread correspondence using Microsoft Word
*Handled difficult or sensitive employees or situations
*Prepared and delivered Open Enrollment materials
*Administered benefits for large employer groups
*Interpreted complex insurance concepts
*Prepared new business and renewal proposals
*Conducted employee enrollment meetings when a group plan was sold
*Reviewed enrollment materials and contracts with client
*Reviewed commissions for accuracy
*Reviewed renewals with client
*Cross sold new products to existing clients
*Telemarketing and door to door cold calling to generate new business
*Provided exemplary customer service to clients
*Sold Group Life, Health, Dental, LTD and Flex Comp Plans to small, medium and large
employers
June 3, 1989 - June 30, 1995
Executive Assistant, National Childhood Grief Institute, Bloomington, MN
Responsibilities:
*Provided administrative support to the Executive Director
*Typed, edited and proofread correspondence
*Staff supervision
*Program planning and implementation
*Public speaking
*Prepared memos and spreadsheets
*Maintained inventory control and purchased departmental supplies
*Set up and maintained patient files for a busy mental health clinic
*Scheduled appointments and made travel arrangement for the staff
*Processed travel and expense reports
*Scheduled and assisted in fundraising events
*Grant search and writing
*Composed press releases and assembled press kits
References will be provided upon request
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