| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateWORK EXPERIENCEManager, Marketing and North American Sales Operations10/2000 - 03/2016TMP WorldwideAdvertising and Communications Industry / Montreal, QuebecJob progression: 2000 - 2002 ~ National Marketing & CommunicationsSpecialist 2002 - 2005 ~ National Manger, Marketing & Communications 2005 - 2006 ~ Internal and Client Communications Manager 2006 - 2008 ~ Manager, Canadian Sales Operations 2008 - 2011 ~ Manager, Marketing and Canadian Sales OperationsMost Current Responsibilities include: > Sales operations (North America) o Support 25 Sales Reps and Managers across Canada and the US o Revenue reconciliation - Goal Achievement - Reports - CRM training and troubleshooting - Commission requests - Special requests o New Business financial reporting and forecasting (in collaboration with SVP) o Determine and implement optimal sales organizational structure (in collaboration with SVP) o Support SVP on analyzing and optimizing New Business pipeline reports o Assist SVP with New Business monthly and quarterly quota assignments o Market analysis and reporting o Prospect management (identify and qualify leads) o Compile and report on "lost business" and "accounts in jeopardy"; develop strategy to re-engage o RFP Support - source, qualify, distribute and assist in the drafting/responding when called upon o Identify up-selling opportunities within existing client base (organic growth) > Marketing (Canada) o Own and manage Canadian internal marketing efforts as well as external social media exposure, including: www.tmp.ca, Facebook, Twitter@TMPCanada, LinkedIn o Managed and coordinated the successful launch of the TMP Canada bilingual website (www.tmp.ca) o Planning and coordination of New Business related events, tradeshows & webinars o Development of New Business communications and marketing plans > Various types of staff training (social marketing, Siebel based CRM, SalesForce, telemarketing techniques, up-selling, lead generation) Previous Responsibilities include (Canada): > Manage team of Lead Generators, Lead Generation (Sales & Digital teams), Sales database entry/maintenance, System training, Lead generation training, Relationship manager, Marketing & Communications (including maintenance & distribution of monthly Newsletter, Sales team communications & Marketing plans)COMMUNICATIONS SPECIALIST/SENIOR ANALYST 1/2000- 8/2000IBM Global Services (ISM)IT Industry / Montreal, Quebec > Created and successfully managed the Communications plan for the Process & Quality Improvements team which included: o Quarterly "Process & Quality" Newsletter o "Support group" communication plan o Regular "target metrics" communications o Team initiatives communications o "Quality Awareness" initiative > Created and successfully managed: o Intranet site for the Service Delivery Centre (SDC) o Communications support for 3000 SDC employees o Acted as communications consultant for SDC project integration and roll-out/launchCOMMUNICATIONS SPECIALIST 10/1997 -1/2000IBM Global Services (ISM)IT Industry / Montreal, Quebec > Created and successfully managed a National Communications plan for the Vice President of ISM's Service Delivery Centre (SDC) which included: o National biweekly conference calls ( Speaker recruitment, Meeting agendas, Advertising) o National & Local Round table discussions (Summaries & output action plans for Intranet posting, Advertising) o National semi-annual location meetings (Presentation material, Ensure National Executive exposure, logistics, etc) o VP One-on-one meetings with 1st & 2nd line Managers o National Department Meetings (Manager coaching, Invitation, Presentation template) o Assisted in the creation and management of a communication plan for the integration of an ISM department into the SDC o VP staff meeting (Speaker/topic recruitment) o Assisted the VP with external marketing/advertising of the SDC o Monthly SDC report which included "Functional Unit" monthly highlights o Internally advertised the SDC communications initiatives o Provided internal communications support for 3000 SDC employees o Continuous format and content maintenance of the SDC Intranet site o Created and maintained an SDC Organizational Charts database and distribution lists o Acted as communications consultant for SDC project integration and roll-out/launchSUPERVISOR, COMPLEMENTARY SERVICES 8/1993- 10/1997(Job progression: Proxy Administrator, Unit Leader Proxy, SupervisorProxy)The Canadian Depository for SecuritiesFinancial Industry / Montreal, Quebec > Provide daily work direction and overall supervision of both the Proxy and Tax Exempt Dividends Services (TEDS) Administration units > Attend periodic Imaging/SIES support meetings on behalf of the units, providing recommendations on all outstanding service requests > Interview/recommend for hiring, monitor and review performance of team > Prepare and communicate performance appraisals and assist with salary reviews > Direct effective training and development of employees, providing leadership and guidance > Report and maintain all forecasting, monthly statistics and attendance records > Liaise with Manager on all operational matters, recommend improvement of methods and operating procedures where necessary > Participate in budget planning and contribute to the success of the units financial performance > Verify and authorize daily job related payments > Liaise with Transfer Agents, The Depository Trust Co and issuers on all payment issues > Ensure participant inquiries/problems are promptly responded to and resolvedADMINISTRATIVE ASSISTANT 5/1988- 5/1993Bonaventure Trust Co.Financial Industry / Montreal, Quebec > Various Administrative tasks relating to financial applications of RRSP's, GIC's, etcThe 500 Selection Services Inc.Personnel Recruitment Industry / Montreal, Quebec > Support of three executives in various administrative tasks relating to the "personnel recruiting" businessNEWS EDITOR (Volunteer) 10/1988- 11/1991CJFM 96Media Industry / Montreal, Quebec > News Writing and editing for on-air use > Story research > Various administrative dutiesACADEMIC BACKGROUND5/1990CONCORDIA UNIVERSITYBACHELOR OF ARTS (English Major)Montreal, Quebec5/1986DAWSON COLLEGED.E.C. #00578275 (Creative Arts)Montreal, Quebec5/1982VERDUN CATHOLIC HIGH SCHOOLHIGH SCHOOL LEAVING CERTIFICATE (Business Education)Verdun, QuebecSKILLS > Bilingual (English/French) , Social media, excellent communication, customer service/satisfaction, relationship management, computer and data- base/CRM adaptability |
