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Address: Street Address
Telephone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELinkedIn Profile page: http://LINKEDIN LINK AVAILABLEcardwell/19/311/179SummaryInformation technology support professional with experience in SystemsAdministration for resolvinghardware and software issues for servers, workstations, and personalcomputers, by identifying, troubleshooting, repairing, or resolving anyissues in a timely manner, while still providing quality customer service.Self-motivated with the ability to learn and adapt quickly to new workenvironments, with proven ability to assume greater responsibility and makework deadlines.Security ClearancesActive Clearances: Secret (Interim granted June 2016)Certifications & DegreesMicrosoft Certified Solutions Associate (MCSA) / Microsoft Certified ITProfessional (MCITP): Enterprise Administrator on Windows Server 2008 R2 /Microsoft Certified IT Professional (MCITP) / Microsoft CertifiedTechnology Specialist (MCTS) / COMP TIA A+ Certified / COMP TIA Security+Certified / COMP TIA Network+ Certified / Microsoft Certified SystemsEngineer (MCSE) Windows NT 4.0 / ITIL V3 Foundation Certificate in ITService Management / Colorado Technical University, Bachelor of Science inInformation Systems Management (BSISM) Graduated: June 2008, GPA: 3.69 (CumLaude)Databases & Software (S)Working knowledge from database (s) and software (s) for Vantive; WorkForce Manager; Autogroup; Pulse; Comets; Siebel Microsoft ServiceEnterprise (MSE); Reflection; HEAT, Remedy, Account Manager (AccMan);Primus, Vmware vCenter Server (v 4.1.0), Symantec BackupExec (v 12.5);System Center Configuration Manager (SCSM); GFI LanGuard; CommVault DataBackup Software.General Technical KnowledgeWorking knowledge for TCP/IP (IPv4 & IPv6); DHCP; DNS; DOS commands;Microsoft desktop & server operating systems; Microsoft Outlook and OutlookExchange server administration; Active Directory (AD) Administration;Microsoft Office products; BitLocker Drive Encryption, Antivirus; ClearCubeBlade PC Workstations; Firewall software's; varied network topologies;basic network cabling knowledge.Professional ExperienceNorthrup Grumman (TEKsystems contractor) - Schriever, Air Force Base, COJune 2016 - November 2016Systems Administrator . Works with a team of Systems Administrators and other sections Support Specialists to facilitate the team's delivery of technical, operational, and onsite client support relating to desktop hardware and software incident resolution for network/systems administration. . Works with ClearCube Blade PC Workstations. . Works within a team to provide technology support to users. . Supports desktop computers, laptop computers, peripheral devices, local and network printers and telecommunications equipment. . Provides end-user assistance for various hardware and software issues. . Logging and monitoring of customer questions, issues and problems through resolution/completion. . Provisions customer updates and status reports with regards to open customer issues as appropriate. . Ensures problem resolution via the maintenance of appropriate action plan. . Works with varied operating systems, including Windows 7, Windows 10. . Works with varied networking technologies (TCP/IP, LANs, WANs). . Provides excellent customer service.Atmel Corporation (TEKsystems contractor) - Colorado Springs, COJune 2015 - January 2016IT Support Technician . Works with a team of Systems Administrators and Desktop Support Specialists to facilitate the team's delivery of technical, operational, and onsite and remote internal-client support relating to desktop hardware and software incident resolution and entry-level network/systems administration. . Works within a team to provide technology support to business users. . Supports desktop computers, laptop computers, peripheral devices, local and network printers and telecommunications equipment. . Provides end-user assistance for various hardware and software issues. . Logging and monitoring of customer questions, issues and problems through resolution / completion. . Provisions customer updates and status reports with regards to open customer issues as appropriate. . Ensures problem resolution via the maintenance of appropriate action plan. . Ensures effective communication with the business and within team. . Ensures effective communicate to both technical and non-technical staff. . Works with varied operating systems, including Windows 7, and Server 2008 and Server 2012. . Works with varied networking technologies (TCP/IP, LANs, WANs). . Works with Active Directory (AD) administration. . Works with Enterprise-level application packaging and package distribution mechanisms. . Provides excellent customer service.SRA International - Peterson Air force Base, COJanuary 2013 - January 2014Associate Systems Administrator . Supports and maintains 2008 R2 Enterprise Active Directory (EAD) Infrastructure at both the parent and child Domain levels. . Supports and maintains DNS Servers, DHCP Servers, Public Key Infrastructure (PKI) Servers, and NPS Servers. . Creates and deploys Group Policy Objects (GPOs) in the 2008 R2 Enterprise Active Directory (EAD) Infrastructure to both parent and child Domain levels. . Assists with installing and in maintaining Domain Controllers (DCs) and Member Servers, using VMware Virtualization Software. . Installs and updates Security Technical Implementation Guide (STIGs) on the 2008 R2 Enterprise Active Directory (EAD) Infrastructure as directed by Information Assurance (IA). . Installs, updates, and maintains Key Management Service (KMS) servers. . Utilizes Information Technology Infrastructure Library (ITIL) best practices to insure a focus is kept on aligning required IT Services to match with the needs and strategies of the company. . Continually refines the skillsets needed to provide IT Services in such a manner as to insure value to the company.ITT Exelis - TCF Masum Ghar, AfghanistanMarch 2011 - October 2012Systems Administrator . Conducts all aspects of Systems Administration to include but not limited to Microsoft Windows XP, Microsoft Windows 7, Microsoft Windows Server 2003/2008, Microsoft Exchange Server 2003/2008, Active Directory (AD), DHCP servers, and print servers. . Provide Active Directory (AD) user account and Microsoft Exchange user account creation and maintenance on the Military unclassified and classified networks. . Daily backups and restores (as needed) using Symantec BackupExec 12.5. . Maintain Systems Availability and perform regular maintenance on equipment. . Proficient at hardware maintenance and troubleshooting of various Dell Servers, SANs, and virtual servers using Vmware vCenter Server. . Ensures Systems security, Windows patch management (using SCCM Console & LanGuard), and antivirus software requirements as directed by the U.S. Army.Jacobs Technology - Fort Carson, COMarch 2010-February 2011Helpdesk Support Technician . Supported users for issues in areas of Networking, PC Products (portable devices), Operating Systems (Windows XP Pro), Office 2007, and Messaging (Outlook 2007). . Troubleshot hardware & software related computer issues for Military computer users both at the Information Management Office (IMO) and at user's location. . Reimaged user's system hard disks and prepare the computers to be fully joined to the domain; repaired hardware on user systems; worked in Active Directory (AD) to manage user accounts and to publish Common Access Card (CAC) certificates for logging into the Military unclassified network computers.HP Corporation - Colorado Springs, ColoradoNovember 2004 - October 2009Microsoft Global Service Desk Technical Analyst . Troubleshot hardware and software computer issues while was part of the Microsoft Global Service Desk teams for Networking, PC Products (portable devices), Operating Systems (Windows XP Pro, Windows Vista, Windows 7), Messaging (Office 2003/2007/2010), 'Dog Food' (Beta) software's and application's for Microsoft employees and contractors world-wide. . Twice awarded for consistent, excellent in work performance. . Consistently in top percentile for highest number of returned positive client Quality Reviews on calls logged.Gateway Corporation - Colorado Springs, ColoradoFebruary 2001 - March 2002Personal Computer Technical Support Professional . Checked status of existing calls, or on new calls for troubleshooting computer hardware and software related issues. . By accurate troubleshooting & diagnosis, maintained 99 % accuracy for identifying computer parts needing replacement, thus saving the company money. . Identified upgrade & add-on sales opportunities achieving over an 8 % transfer rate to sales department, contributing to Company's profits.United States ArmyFebruary 1981 - March 2001Fort Knox, Kentucky / Fort Carson, Colorado / Fort Lewis, Washington /Germany / Korea / BosniaNon-Commissioned Officer (Manager) . Maintained expenditures within an established budget; accountable for Military vehicles, equipment, and supplies valued at several million dollars. . Planned future work that needed to completed to accomplish the assigned tasks as given by upper level management for a team of up to 14 individuals, and supervised my team to insured work was done right the first time. . Met with upper level management to discuss upcoming work, discuss problems or issues, and to plan and coordinate to insure future team productivity and assigned tasks accomplishment. . Trained, motivated, mentored, evaluated, counseled, and wrote performance appraisals on team members to improve individual and team efficiency; trained, mentored and developed subordinates to be successful in future endeavors. |
