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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE (Cell) EMAIL AVAILABLE
SUMMARY OF QUALIFICATIONS
Highly motivated, energetic, and sharply focused professional with proven track record in administrative assistant, customer service,
data entry and relationship management. Highly adept at establishing company s image and credibility. Fluent in English, French,
Italian and Spanish with a broad based background in utilizing various promotional materials, customer care strategies and methods,
and timelines. Known as a problem solver and team player; equipped with strong communication and
interpersonal skills.
CORE COMPETENCIES
Logistics and Coordination
Project Implementation and Management
Excellent Customer Service and Support
Scheduling and Time Management
Report Compiling
Auditing and Billing
Strategic Marketing and Promotions
PROFESSIONAL EXPERIENCE
RESERVATION SALES AGENT / FRONT DESK AGENT
Hotel Bussola di Hermes, Capri, I taly April 2015 - October 2016
Mastered and trained staff on several reservations computer platforms coordinating facility events. Managed the
comfort and satisfaction of guests. Specialized in exceeding guest expectations utilizing facility resources to enhance
the guest experience and maintaining contact with regular guests . Responsible for providing overall reservations support for
the hotel and for handling group blocks and rooming lists. Overseen the processing of travel agent commissions, proper coding of
market segments and corporate accounts. Provided administrative support to the hotel department heads and General Manager.
Carried out daily administrative needs such as: arranging and scheduling appointments as requested, prepared materials for meetings
and made travel arrangements as directed and attended meetings and captured minutes as needed.
Notable Contributions:
Field nearly all inquiries for transient reservations.
Assisted revenue management with development of sell strategies.
Completed projects and special assignments by establishing objectives; determining priorities;
managing time;gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans.
Reviewed payroll pre-check to ensure that all payroll data was accurate.
Accurately completed cash deposits and balance reports to ensure food and beverage and hotel cash
deposit balanced with nightly reports.
Managed and maintained accounts receivables to ensure accounts were billed and paid in a timely
manner.Kept the General Manager and the F&B Manager well informed of cash variances exceeding policy
limits. Served as the lead translator for all international guests and clients.
SALES AGENT/CUSTOMER SERVICE
Aquabella Hotel, Aix-en-Provance, France January 2015 - February 2015
Rendered administrative support for the h otel customer relations, income relations, and s trategic initiatives
department. Facilitated data analysis, reporting, and tracking of i nformation . Spearheaded the completion of
projects and m a i n t a i n e d multiple databases. C oordinated confirmation letters to large groups. Assisted the night
d esk manager with processing duties. Work with hotel reservation agents to troubleshoot potential issues and
p roactively solve customer problems.
Notable Contributions:
Converted incoming inquiries from potential guest into vacation package sales.
Developed an international guest information center that guest could visit when seeking additional
information about the host location.
Developed an activity schedules that became part of the facilities marketing materials.
EDUCATION
COLLEGE LEVEL COURSES IN MILITARY MEDICINE
Universidad de Ciencias Medicas de La Habana
Cuba | 2012 -2014
HIGH SCHOOL DIPLOMA
Escuelas Militares Camilo Cienfuegos-EMCC
Cuba | 2012
TECHNICAL
Computer Applications Microsoft Office Suits - Word, Excel a n d PowerPoint
Operating Systems Windows 95 / 98 / 2000 / XP
Other Programs and Tools Netscape, Internet Explorer, Outlook Express
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