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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE
Street Address Cell: 240/551-
0050
PROFESSIONAL EXPERIENCE
Maryland Motor Vehicle Administration July 2012- Present
Silver Spring, MD
Drivers License Agent II
Train new agents on knowledge of State laws pertaining to motor vehicle standard procedures,
drivers license testing, vision and knowledge testing and importance of customer service etiquette
Test applicants as to their knowledge of State laws governing the operation of a motor vehicle
according to standard testing procedures
Conduct drivers license tests to determine the fitness of applicants for drivers licenses
Administer vision screening and knowledge tests in accordance with standard procedures
utilizing appropriate visual testing devices
Prepare a daily report capturing the number of examinations administered, results, and other
relevant data
Receive positive customer comment cards regularly
The Westin Hotel, Washington, DC July 2012-April 2015
Greenbelt Marriott, Greenbelt, MD April 2010- June 2011
Front Desk Agent/Service Express/Night Auditor/ Bartender/Server
Processed guest check in and check out and maintained positive guest relations
Communicated with all hotel departments to satisfy guests requests
Resolved guests complaints or concerns and attended to requests for services
Maintained up to date knowledge of daily scheduled events, current rate, products and services
offered, house count, room availability and expected arrivals and departures
Answered telephone calls in a timely manner and respond to inquiries
Managed all front desk duties during the overnight shift
Balanced hotel accounts to zero and ran reports to be distributed to different departments to
the next day
Processed Night Audit reports to reconcile the days work from all departments
Maintained safe, clean and organized work area
Winstons Chimney Restoration October 2010-July 2012
Arlington, VA
Administrative Assistant
Maintained solid customer relationships by setting appointments, handling questions,
researching issues and following up via, telephone, fax, and/or email
Completed data analysis for procedures and reports, processing purchase orders and managing
tracking system
Candidate's Name pg. 1
Maintained and managed office equipment and supplies, and providing back up to office
manager as needed
Performed Accounts Payable duties to include bank deposits and contacting clients in reference
to payments
Dept. of Commerce U.S Census Bureau October 2009-August
2010
Field Representative
Interviewed households at selected addresses either by telephone or in person
Participated in satellite location pinning process
Maintained repeated contact with same households and complete detailed paperwork for each
interview
Verizon Communications/Verizon Wireless July 1998- November 2007
Washington, DC
Maintenance Administrator/ Customer Care Representative
Handled high volume calls for repair division of landline telephone service
Performed trouble shooting procedures for customer resolution
Utilized multiple call center support applications to efficiently assist customers
Scheduled maintenance appointments for customer external repairs
Provided technical support for established accounts
Processed daily sales reports and cash deposits
Completed ongoing training to stay abreast of product, service and policy changes
EDUCATION
Stratford University Falls Church, VA
AA, Hotel and Restaurant Management (2011)
National Massage Therapy Institute Falls Church, VA
Massage Therapy Certification
SKILLS
Microsoft Office 2010 & 2013, QFlow, DLS, Iconsole, Micros, Smart Service, QuickBooks,
CVent Certification
Cash handling and Bookkeeping
CDL-Instructional Purposes Only
DOT Card
Candidate's Name pg. 2
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