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Title Senior Customer Executive
Target Location IN-Mumbai
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Phone Available with paid plan
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Name                     : Candidate's Name

Address                  : Flat no: Street Address , Sai Towers-1, Rednam Gardens,

                          Visakhapatnam-Street Address 2(A.P)


Email Id                 : EMAIL AVAILABLE

Contact                  : +Street Address - (M)PHONE NUMBER AVAILABLE

__________________________________________________________________

CAREER OBJECTIVE:

To enhance my working capabilities, professional skills and to serve my organization in best
possible way with sheer determination and commitment.


ACADEMIC DETAILS:

S.N         Course Details                Year of              Name of the   Aggregate
O                                         passing              Institute
1.        Graduation                      B.A Degree           Andhra
                                                               University,       63.6%
                                                               Visakhapatnam
2.        Intermediate                    2008-2010            Vikas Junior
                                                               College,        69.6 %
                                                               Visakhapatnam
3.        SSC                             2008                 Vignan
                                                               Vidyalayam,    71.6 %
                                                               Siripuram,
                                                               Visakhapatnam




PROFESSIONAL EXPERIENCE:

-3 Years of Experience as Senior Customer Care Executive at CONCENTRIX since 04-09-
2013 to 30-10-2016.
- Experience in domestic bpo in both Voice and Non Voice Process for 3 years.


Key Responsibilities Handled:

. Providing customer service and understanding the needs of the client.
. Attending escalation calls apart from taking normal calls.

. Attaining daily, weekly and monthly targets specified by the process.

. Adhering to the schedule as prescribed by the TL.
Computer Knowledge :

. MS Office (Word, PowerPoint)

. Internet and Email Applications



EXTRA CURRICULAR ACTIVITIES                           :

1. Participated in Cricket competition conducted by ICICI PRUDENTIAL LIFE
   INSURANCE COMPANY LTD in the month of May of the year 2006-2007.
2. Participated in the State Level Science Talent Search Examination (SLSTSE-2006)
   conducted state wide on 5thFebruary,2006 by Unified Council.
3. Participated in the Workshop on ROBOTICS organized by VR1forever Charitable Trust
   held on MARCH, 13th 2011.




PERSONAL DETAILS:

         Date of Birth           : 26-04-1993
       Languages known           : Telugu, English, Hindi, Bengali.
         Hobbies                 : Listening music, Playing Computer Games,
         Strengths               : -Positive attitude
                                 -Patience
                                 -Being optimistic
                                 -Good in analyzing the things and in decision making.
       Fathers Name           : Shaik Kabir Ahmed
       Occupation              : Businessman
     Mothers Name             : Momtaj Begum
       Occupation              : Home maker
                                                 Declaration

      I hereby declare that the above information furnished by me is true to the best of my
knowledge and belief.

                                                                              Yours faithfully,


                                                                       (SK.NADEER AHMAD)
Place: Visakhapatnam

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